Booking tickets is very easy. This time I received e-tickets instead of picking up tickets at the station. We found them easy to use when checked on the train,BUT could not use them at the gates at St... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prices are fair and often better than British Rail. Booking online can be frustrating because if you press the button to go back, it more than often takes you all the way back to the very start. You t... See more
It was very good but I had to check restrictions a couple of times to be certain. Overall it was a very good experience and it was relatively straightforward. I was kept informed when there was a prob... See more
Easy to review travel options and book trips However, when booking for 2 people, poor allocation of seats (one can only choose for one seat)
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
150K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far so good
8 July 2026
great company use services with pleasure
9 July 2026
Easy to review travel options
Easy to review travel options and book trips
However, when booking for 2 people, poor allocation of seats (one can only choose for one seat)
8 July 2026
Very pleasant experience all around
Train on time. Very clean. Very Easy to book on the app. Very reasonable price.
9 July 2026
Alwayes nice to go to Windsor,best way…
Always nice to go to Windsor,best way is the train
9 July 2026
Recently has become really bad
Recently has become really bad. Especially regarding tickets refunds and cover.
I have been doing the cover for my tickets, I had to change a couple of those and I was not able to do it despite the policy.
I am really disappointed about the recent trainline service Especially since I take the train every day, and EVERY DAY there is something wrong with it and I am unable to change or refund my ticket
10 July 2026
Unprompted review
Easy to book tickets that are easy to use
It was so easy to book in the Trainline app - my railcard is in the app too so no fiddling around trying to find a separate card. And you are offered loads of price/timing options. Easy to use in the station too
9 July 2026
My train going was 20 minutes late and…
My train going was 20 minutes late and coming home1 hour so U had to pay for another ticket to get home earlier
9 July 2026
Too many tickets sold
I booked a ticket, which I then had to swap as I got out of work a little later than expected. However, I was unable to actually get onto the train, it was so full that people were having to queue to get on. Most of which never made it on the train, including myself. I was relying on that train as I needed to collect my son from school and was late due to this. There was no other train I could have got as the other one I could have, had been cancelled.
In future I think that you should set the amount of tickets you’re actually allowing people to purchase and ensure that everyone who purchases a ticket can access the train. I was unable to get a refund, which I applied for straight away. This just added to my frustration because I don’t have money to just waste on trains that I can’t even access.
6 July 2026
TFW TRAINS
Outgoing was ok
Return journey was canceled with out any notice due to the weather conditions
Leaving me with no tome to make alternative arrangements and a delayed of 40 minutes untill a train was found to run termination 5 miles from home
I had to catch a service bus for the rest of the journey
I had no further information from TFW as what could be done to help mr
9 July 2026
Easy to use and very clear
Easy to use and very clear, can see all stops and times and suggestions of extra services and alternatives
5 July 2026
Unprompted review
Buying tickets has never been easier
Buying tickets has never been easier. Well done Trainline if only every website could be so user friendly and helpful.
9 July 2026
Well I was supposed to travel to…
Well I was supposed to travel to Gillingham last Friday on the 1103 to King’s Cross .thisidear if sending tickets by post seems very antiquated, and expensive.
9 July 2026
You're asking me a month before I…
You're asking me a month before I travel - ask me afterwards
9 July 2026
Can be great when it works and straightforward booking but ——
Can be great when it works. However impossibly difficult if you want to get help / change tickets and app sticks.
9 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.