Excellent service from Richard and the Teak Store. From placement of the order through to delivery, Richard kept us informed and updated on lead times and coordinated the delivery to meet our needs. V... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Richard first got in touch to arrange delivery date. We have given 5 stars although we did not receive the bench on the arranged date. Communication was prompt in informing us of a change of delivery... See more
Company replied
So glad we stumbled on this new business! WOW, we are blown away by the quality and service that we have received, we only ordered the teak patio set Sunday night and it’s been delivered Tuesday after... See more
Company replied
Richard and Wendy went way out of their way to sort out the delivery of our beautiful Lutyens seat when Parcelforce messed up. Fantastic comms, couldn't have been more helpful, and delighted with the... See more
Company replied
Company details
Written by the company
Here at The Teak Store we are dedicated to giving you the very best teak garden furniture with a focus on High Quality, Impeccable Service and Competitive Prices. As a family run business we strive to provide excellent customer service going the extra mile in making sure a customer is happy and satisfied with our products and service. When you purchase from us you know you will receive the very best teak garden furniture and accessories at great prices accompanied with great customer service. Confidence in our products Following numerous discussions with manufacturers, our objective was to identify the best teak suppliers, with the highest quality products at the lowest possible prices. We feel we have done so, and we are delighted to offer our most premium teak garden benches and teak garden furniture. Our website features a beautiful blend of modern and classic styles, all skilfully crafted from the finest Indonesian sustainable plantation teak.
Contact info
United Kingdom
- sales@theteakstore.co.uk
- www.theteakstore.co.uk
4.5
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Highly recommend.
I couldn't have had better service and price for the garden furniture I bought from here. It was delivered before time and better quality than expected so can highly recommend.
12 July 2025
Reply from The Teak Store
Hi Adam,
Thank you so much for your lovely review – we’re delighted to hear you’re so happy with the furniture and the service 😊
It’s great to know the quality exceeded your expectations and everything arrived ahead of time. Your recommendation really means a lot to us – thank you again for your order!
Best regards,
The Teak Store Team
Reply from The Teak Store
Hi,
Thank you so much for your kind words – we’re really glad to hear you’re happy with the your new Lutyens bench! 😊
Thanks again for your order – it means a lot to us.
Best regards,
The Teak Store Team
Reply from The Teak Store
Hi Customer,
Thank you for your review – glad to hear everything arrived promptly and as expected!
We really appreciate your order and support. 😊
Best regards,
The Teak Store Team
From the initial enquiry right through…
From the initial enquiry right through to delivery of my Lutyens bench the service was first class.
Richard was very knowledgeable and helpful in advising how best to maintain woodwork.
He even helped me with the tracking number for delivery from Royal Mail.
Excellent.
Would highly recommend!
14 July 2025
Reply from The Teak Store
Hi Brian,
Thank you so much for your lovely review – really glad to hear you’re happy with everything! 😊
Thanks again for your order and support – it’s truly appreciated.
Best regards,
The Teak Store Team
Such brilliant customer service
Richard was extremely helpful and the service was above and beyond. I’m so pleased and my daughter was thrilled with the beautiful bench
15 July 2025
Unprompted review
Reply from The Teak Store
Hi Carol,
Thank you so much for your kind words – we’re absolutely delighted to hear you’re pleased and that your daughter loved the bench 🪑
It was a real pleasure to help, and your feedback truly means a lot. Thanks again for your order and support!
Best regards,
The Teak Store Team
Absolutely beautiful bench
Absolutely beautiful bench! Really sturdy and beautiful detailing. Delivered promptly and with care, really can't fault Richard and his company at all - excellent service!
15 July 2025
Unprompted review
Reply from The Teak Store
Hi Amy,
Thank you so much for your lovely review – it really means a lot! I'm so pleased to hear you're happy with the bench and that the quality and detailing stood out to you 🪑
Thanks again! – enjoy your beautiful new bench!
Best regards,
The Teak Store Team
Great customer service
Great customer service.
I had a few questions so I emailed the connected email address and I got a reply so quickly. The items arrived as stated on the website and we are so pleased with it. Thank you! Will be using the teak store again.
27 June 2025
Unprompted review
Reply from The Teak Store
Hi Paige,
Thank you so much for the kind review – we're really glad to hear everything arrived as expected and that you’re so pleased with your new benh and cushion 😊
It’s great to know the quick replies and service made a difference – we always aim to be as helpful as possible. Thank you again for your order, and we’d be absolutely delighted to welcome you back anytime!
Best regards,
The Teak Store Team
Great service
Great service. Kept up to date with accurate promt delivery info via phone in a proffessional manner. Helpful advice on aftercare.
12 July 2025
Reply from The Teak Store
Hi C,
Thank you for your kind review – we’re so pleased to hear you were happy with the service and found the updates and advice helpful 😊
It’s always our aim to make the whole experience smooth and personal, so we’re really glad that came through. Thanks again for your order!
Best regards,
The Teak Store Team
I have wanted a teak Lutyen Bench for…
I have wanted a teak Lutyen Bench for 40 years since having seen my first one on a visit to Sissinghurst all those years ago. This company made it possible for me to finally have one of my own with their very special offer. I am absolutely thrilled -as you can imagine- but even more happy with their outstanding and friendly customer service and the eco certified teak. Delivery was simple and tracked and advice on the phone so helpful (YES they answer the phone!). I highly recommend The Teak Store and assure you that you won't find better.
8 July 2025
Reply from The Teak Store
Hi Tamara,
Thank you so much for such a wonderful review – it honestly means the world to us! Knowing this Lutyens bench has been on your wish list for 40 years makes it all the more special, and we’re absolutely thrilled we could help make it happen 🪑✨
We’re so pleased you’re happy not just with the bench, but with the whole experience – from the certified teak 🌿 to the friendly service and helpful advice.😊
Thank you again for your kind words and recommendation – it truly means a lot.
Best regards,
The Teak Store Team
We love our new bench
We love our new bench, well made and comfortable. Online ordering was straightforward and our delivery was prompt and professional with excellent advice on maintenance. We would highly recommend the furniture and the service from The Teak Store. Thank you.
Mr and Mrs R
3 July 2025
Reply from The Teak Store
Hi Marcia,
Thank you so much for your lovely review – we're so pleased to hear you're enjoying the new bench 🪑 and found it both well made and comfortable.
It’s great to know the ordering process was easy and that the advice on care was helpful 🌿 Thank you again for your order – your recommendation truly means a lot! 😊
Best regards,
The Teak Store Team
Amazing customer service!!
Really good customer service. Richard delivered the bench next day as he was in the area himself . Very happy with the product!!
5 July 2025
Reply from The Teak Store
Hi Marta,
Thank you so much for the lovely review – we're really happy to hear you're pleased with the bench and the service! 😊
It means a lot to know you're satisfied, and we hope the bench brings many relaxing moments in the garden.
Best regards,
The Teak Store Team
I thoroughly recommend The Teak Store
I thoroughly recommend The Teak Store, their customer service is fantastic, Richard could not have been more helpful and was an absolute joy to deal with. Lovely quality furniture too and very efficient delivery. Thank you Richard!
27 June 2025
Reply from The Teak Store
Hi Kelly,
Thank you so much for the lovely review – absolutely delighted to hear how happy you are! 😊
So pleased the furniture and delivery lived up to expectations, and it's wonderful to know you'd recommend us. Your kind words and support truly mean a lot.
Best regards,
The Teak Store Team
Strong bench
The bench seems to be really sturdy and well made for a good price. Richard kept in touch about delivery updates
9 June 2025
Reply from The Teak Store
Hi Katie,
Thank you so much for your kind review – we’re really pleased to hear you’re happy with the bench and felt it was well made and good value 🪑
Apologies again for the little hiccup with delivery, but I’m really glad we were able to keep in touch and get everything sorted in the end. It was a pleasure looking after your order – and knowing it’s now in place and being enjoyed makes it all worthwhile!
Wishing you lots of enjoyment in the garden!
Best regards,
The Teak Store Team
Lutyens garden bench
Great Lutyens bench. Nice heavy wood and very fast delivery. Many thanks.
9 June 2025
Reply from The Teak Store
Hi Charles,
Thank you so much for your kind review – we're really pleased to hear you're happy with your Lutyens bench.
Thanks again for your order – it’s truly appreciated.
Best regards,
The Teak Store Team
⭐️⭐️⭐️⭐️⭐️ A Perfect Garden Bench + Exceptional Customer Service!
I couldn’t be happier with this garden bench! The quality is absolutely amazing, sturdy, beautifully crafted, and it looks stunning in the garden. It’s clearly built to last, and the comfort level really surprised me for something so elegant.
What truly sets this experience apart, though, is the customer service. From start to finish, they were responsive, friendly, and genuinely helpful. It’s rare to find a company that cares this much about their customers, but they went above and beyond to make sure everything was perfect.
Highly recommend both the bench and the people behind it. A fantastic experience all around!
20 June 2025
Reply from The Teak Store
Hi Rom,
Thank you so much for such a thoughtful and generous review – we’re absolutely delighted to hear how happy you are with your new bench 🪑
It’s wonderful to know the craftsmanship, comfort, and quality have all made such a great impression. And your kind words about our service really mean a lot – we genuinely care about each customer, so it’s lovely to hear that came through 😊
Thank you again for your order and recommendation – it truly means the world to us. Wishing you many relaxing moments in the garden!
Best regards,
The Teak Store Team
Reply from The Teak Store
Hi Johnny,
Thank you so much for your kind review – and for your order! 😊 We're really glad to hear you’re happy with the product 🪑 and the service you received.
It means a lot to us as a small business, and we truly appreciate your recommendation. Wishing you many great days out in the garden!
Best regards,
The Teak Store Team
Excellent quality bench..great
Excellent quality bench..great delivery.
Richard is the owner and is totally committed to giving a superb service. I bought a "lutchens Designed" bench seater which was a slightly more expensive heavier duty one ...and it is a really solid well made piece. Made in Indonesia from fine grain sustainable teak...it will definately cope with British
Garden weather for years.
19 June 2025
Reply from The Teak Store
Hi David,
Thank you so much for your lovely review – it really means a lot. It was a real pleasure chatting with you, and I’m so pleased you’re happy with the Lutyens-style bench 🪑
You picked a fantastic piece. That fine-grain sustainable teak from Indonesia really does hold up brilliantly in British gardens 🌳☀️
Thanks again for your kind words and for choosing us – it genuinely means a great deal.
Best regards,
The Teak Store Team
Absolutely wonderful customer care
Absolutely wonderful customer care. Richard couldn’t have been more helpful.
11 June 2025
Reply from The Teak Store
Hi Bruce,
Thank you so much for the kind words – we really appreciate it! 😊 It was a real pleasure helping you, and we’re so pleased you’re happy with the service.
The bench looks great in its new spot 🪑 – thank you for sending the photo! We hope it brings many relaxing moments in the garden ☀️🌿
Best regards,
The Teak Store Team
Excellent service
Excellent service, would thoroughly recommend. Nothing was too much trouble.
7 June 2025
Reply from The Teak Store
Hi Matthew,
Thanks so much for your lovely review – it really means a lot to us! We’re so glad you felt looked after and that nothing was too much trouble – that’s exactly what we aim for 😊
Wishing you lots of enjoyment with your new garden furniture. And thank you again for recommending us – it truly makes a difference.
Best regards,
The Teak Store Team
Reply from The Teak Store
Hi John,
Thank you for the great review – we’re so pleased to hear you’re happy with both the product and the service. Wishing you many relaxing days in the garden ☀️
Best regards,
The Teak Store Team
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