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The STI Clinic Reviews 

1,081
•
TrustScore 5 out of 5

4.8

STD Testing Service
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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and prompt test results, noting that the entire ordering and shipping process is extremely smooth and efficient. People also deeply appreciate the helpful and caring staff, who consistently provide clear instructions, reassuring communication, and professional support throughout the medical testing procedure. Though some customers noted occasional minor delivery delays or experienced minor issues with test kits requiring additional steps or separate orders, consumers still find the overall service highly reliable and professional. Reviewers emphasize that the quick turnaround times and discreet packaging make it a trusted option for their healthcare needs.

What people talk about most

Service

Clients share satisfaction on service, frequently praising the super quick results and efficient testing... See more

Delivery service

Reviewers express immense satisfaction with the delivery service, frequently highlighting next-day shipping,... See more

Response time

Consumers express great satisfaction with the response time, frequently highlighting prompt email replies and... See more

User experience

Reviewers highlight great satisfaction with the user experience, noting that the website is very easy to use... See more

Staff

Customers had positive experiences with staff, frequently noting that the team is very helpful and caring.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout... See more

Rated 5 out of 5 stars

Phoned customer service prior to placing order and after as wasn’t sure on timescales for completing test. Each time very helpful Testing also finally gave me answers I’m now hoping to reorder!

Rated 5 out of 5 stars

No answers from the GP to explain recurrent pelvic pain despite a full panel being done. Organised my own through STI clinic, only to establish I had Ureaplasma Parvum, which the GP’s “full panel” h... See more

Rated 5 out of 5 stars

Great service. Instructions really easy to follow and results easy to access and very quick. Definitely recommend using this website as it’s definitely the best one.

Company details

  1. STD Testing Service

Information provided by various external sources

We provide access to affordable private sexual health screening through one of the UK's leading pathology laboratories. We are able to offer patients access to treatment following a positive test result. All treatments are sent by overnight delivery by our registered partner pharmacy.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,081)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Struggled with home sample, in person was brilliant

Received the blood test kit in the post next day, unfortunately had a nightmare trying to obtain a sample. I’m unsure how anyone would be able to fill the whole vial from a pin pric(k) in your finger but hey.

Called up and arranged an in person blood draw for +£40. The process was very efficient and quick (didn’t even need to make an appointment). I had the blood taken first thing in the morning and the results came that evening, amazingly fast.

27 March 2024
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Reply from The STI Clinic

James

Thank you for taking the time to write a review.

Some patients do struggle getting sufficient blood from the capillary sample kit, but it does work for the vast majority of patients. I am so sorry that it did not work for you but I am glad we were able to put things right and provide an efficient turnaround for your results.

Kind regards,

Claire Davenport

Rated 5 out of 5 stars

Amazing service

This is the second time using thesticlinic and I cannot fault them very fast turn around and very helpful if you have any questions.

27 February 2024

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