The Right Equity Release Reviews 250

TrustScore 1.5 out of 5

1.3

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See what reviewers are saying

Rated 1 out of 5 stars

My mum took out a lifetime morgage with these people for £19.700 and twenty years later we asked for a settlement figure and it was over £92,000 with daily interest going on until we pay it.. surely t... See more

Rated 1 out of 5 stars

I have been trying to pay off my late mothers Lifetime Mortgage. It has been a nightmare. This has been going on for over a month now, sending evidence of where our money has come from and what we... See more

Rated 2 out of 5 stars

Started really good and positive, then adviser lost interest and found other things to do!! Calls not returned, no real interest in us even knowing that my wife was really stressed.. Most of the p... See more

Rated 1 out of 5 stars

Aviva you should be shut down. How can a company get away with robbing and misleading people in your scams!!! There's no way you are completely open with what people are getting themselves into!! Othe... See more

Company details

  1. Financial Consultant
  2. Financial Planner
  3. Retirement Scheme Provider

Information provided by various external sources

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Contact info

1.3

Bad

TrustScore 1.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A good informed process for equity…

A good informed process for equity release

28 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Chris

Thank you for taking the time to review TRER on Trustpilot.

I am very pleased to read that you are happy with the service you received from us.

Kind Regards, Sarah

Rated 4 out of 5 stars

Good communication at the end.

27 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear George

Thank you for taking the time to rate us on Trustpilot.

I am so pleased that you are happy with the service you received from us.

Kind Regards, Sarah

Rated 5 out of 5 stars

Our advisor went the extra mile to make…

Our advisor went the extra mile to make sure everything was processed and followed through to make the process as smooth as possible.

25 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Sarah

I am so pleased to read that our Adviser went out of their way to ensure everything went smoothly for you.

Thank you for taking the time to review us, your feedback is very important to us.

Kind Regards, Sarah

Rated 5 out of 5 stars

Very confident in recommending this provider

They were great from start to finish and were keen to make sure they were giving the right deal for us. We would highly recommend this service provider. We feel confident that this provider will service our needs to the end and clearly set out the options and T&C from the outset.

22 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mr & Mrs Yorkshire

Thank you for taking the time to write a review about your experience with us.

I am very happy to hear that your needs were fully met and that you had such a positive experience from start to finish.

Kind Regards, Sarah

Rated 5 out of 5 stars

An excellent and efficient service

An excellent and efficient service that explained all the various points we had noted plus a lot we had not considered. We have every confidence in recommending them to other potential clients

20 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mr Kley

Thank you very much for your review. I am so pleased to read you had such a positive experience and that you would feel confident in recommending TRER.

Kind Regards

Sarah

Rated 5 out of 5 stars

I found the whole experience efficient…

I found the whole experience efficient and friendly. All anxieties were smoothed by quick informative information. Representatives always polite and helpful.

18 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for taking the time to share your experience with us.

I'm so glad that you received such efficient service and that everyone you dealt with was so friendly and helpful.

Kind Regards, Sarah

Rated 5 out of 5 stars

Fantastic company

Fantastic company, excellent advice from my adviser, very clear and knowledgeable.

18 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Chris

Thank you very much for your review.

I'm so glad to read that you had such a positive experience with us and received excellent advice from your adviser.

Kind Regards, Sarah

Rated 4 out of 5 stars

A very good experience.

We found the representative very easy to talk to be showed great interest in our needs and took comprehensive notes switching on his computer, unlike the representative for another company who only wants to know what his computer told him to ask. We are very happy with the service that received from Right Equity Release.

13 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for taking the time to share your experience with us.

I am really pleased to read that your Adviser was so helpful and attentive and that you are happy with the service you received from us.

Kind Regards, Sarah

Rated 5 out of 5 stars

Everything was explained clearly and in…

Everything was explained clearly and in a way that we could understand.
The whole process was smooth and efficient from start to finish.

Can't rate highly enough. Thank you so much.

13 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Brian

Thank you so much for your review of TRER.

It's great to hear that you enjoyed such a positive experience with us.

Kind Regards, Sarah

Rated 5 out of 5 stars

Glen Morris, a five star mortgage advisor

Glen Morris has been looking after my mortgages and buy to let portfolio for the last 15 years. His excellent knowledge of the property market coupled with access to all of the mortgage products available has been so useful. He offers a first class service and has always been very professional. I would have no hesitation in recommending him to anyone who requires any kind of mortgage.

12 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Martin

Thank you so much for sharing your feedback about Glen.

It's great to hear that he has looked after you so well for so long and that the service you receive is first class.

Kind Regards, Sarah

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient. Dealt with my needs and explained everything

10 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for sharing your experience of working with us.

I am so pleased that everything was so efficient and helpful.

Kind Regards, Sarah

Rated 5 out of 5 stars

Found process was explained in clear…

Found process was explained in clear detail
And ability to talk to consultant as when was
Brilliant

10 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Terence

I am so pleased that you had such a brilliant experience.

Thank you for taking the time to rate us.

Kind Regards, Sarah

Rated 5 out of 5 stars

Very happy with The Right Equity Release experience.

My wife and I entered the realm of "Equity Release" with a degree of caution. As most people I guess would do, we looked at 3 or 4 competitive equity release companies. I am pleased to say that The Right Equity Release won hands down.
This is because there is a lot of detailed understanding required to see how equity release works and whether it's right for you. While most companies went through the pros and cons of equity release, some on the phone, including one with a one hour phone interview, others visited us like most salespersons do. We found that the mortgage lending figures were more or less the same in each case, but the main difference was that this company took the trouble to visit us very promptly and in a non pushy way took the time to ask us what we were looking for, why we may have other options, and then explained the process in a very simple and frank way if we wanted to proceed. Furthermore they left it to us to think about it and were ready to answer all subsequent questions on the phone, further visits and on email. There was no pressure, neither was there a 'I am telling you whats best for you' attitude.
So ultimately it was The Right Equity Release's excellent service from start to finish, till the formalities were completed with professional and courteous efficiency that impressed my wife and I. We got our equity release through in less than 8 weeks!
We therefore give it a Five Star rating.

7 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you so much for taking the time to write such a comprehensive review of your experience.

I am really pleased that you received such excellent service from start to finish. We consider ourselves as one big family and that includes our clients, so it's great to hear that the care and personal attention that you received was of such a high standard.

I wish you all the best, Sarah

Rated 5 out of 5 stars

Straightforward dealings with an…

Straightforward dealings with an advisor who went the extra mile to earn his commission.i felt comfortable for what can be stressful for many people.

4 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for taking the time to share your experience of TRER.

I am really pleased to hear that you found the experience to be stress free and that our Adviser went the extra mile for you.

Kind Regards, Sarah

Rated 4 out of 5 stars

Everything went relatively smoothly.

Everything went relatively smoothly. Adviser was very friendly and competent.

3 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Mr Cooper

Thank you for your review. I am pleased to read that our Adviser was friendly and that your experience was a positive one.

Kind Regards, Sarah

Rated 5 out of 5 stars

excellent service

I dealt with Greg May and found him very helpful, friendly and efficient

2 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Margaret

I am really pleased that Greg was so helpful and that you received such excellent service.

Thank you for taking the time to review your experience.

Kind Regards, Sarah

Rated 5 out of 5 stars

AMAZING SERVICE

Absolutely amazing service.
After being messed about by a another mortgage broker for 4 months you got us an offer in under 3 weeks.
Nudged our solicitor, who was being slow, and generally helped move things along.

2 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Dear Blanche

Fantastic to hear that you received such great service from us. I am so glad that we were able to help.

Thank you for taking the time to share your experience.

Kind Regards, Sarah

Rated 5 out of 5 stars

We were extremely pleased with how…

We were extremely pleased with how smoothly and swiftly our application was dealt with and the professionalism of everyone involved.

1 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for taking the time to review your experience with us.

I am so pleased to read that you received such professional and swift service.

Kind Regards, Sarah

Rated 5 out of 5 stars

Spot on service

Spot on service, very clear about everything, could not do enough for you even out of hours. Would recommend 1000% to anyone. BRILLIANT

1 June 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for your review. We can't ask for any more than 1000%!

I am so pleased to read how happy you are with the service you received from us.

All the best, Sarah

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great communication throughout the process

31 May 2019
Unprompted review
The Right Equity Release logo

Reply from The Right Equity Release

Thank you for taking the time to review your experience.

I am really pleased that you received such excellent service from us.

Kind Regards, Sarah

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