I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments... See more
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Review summary
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Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... See more
Company replied
Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so muc... See more
Company replied
We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... See more
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Company details
Written by the company
Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.
Contact info
2 West Street, KT187RG, Epsom, United Kingdom
- 01372 745 850
- epsom@thepersonalagent.co.uk
- www.thepersonalagent.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Thank you so much :)
Many thanks to John and Mark at the Banstead Branch. John was always on hand to answer any questions I had in a professional and friendly manner.
I would not hesitate to recommend the personal agent.
23 June 2026
Unprompted review
Reply from The Personal Agent
Hi Jo,
Thank you for sharing, and for taking the time to write a review, its really appreciated.
Kind regards
Service review
Michelle is always helpful and knowledgeable. Always responds to queries very quickly and even if there is a difficulty it is dealt with quickly.
On the whole it is a very professional service at reasonable cost.
23 June 2026
Unprompted review
Reply from The Personal Agent
Hi Roger,
Thank you for your kind review. It’s great to hear that Michelle’s knowledge, responsiveness, and helpful approach have made such a positive difference. We’re also pleased you’ve found the service professional and good value.
Kind regards
I’d recommend Sarah who helps see the…
I’d recommend Sarah who helps see the sales through to a conclusion.
Tenacious with charm.
22 June 2026
Unprompted review
Reply from The Personal Agent
Hi K W,
That's wonderful to hear, I know Sarah will be over the moon. Thank you for sharing.
Kind regards
We had Andrew today
We had Andrew today, to view two properties in Epsom. He was extremely patient answering our endless questions. What a gentleman! We genuinely appreciate his time with us.
20 June 2026
Unprompted review
Reply from The Personal Agent
Hi Aniruddha,
Thank you for your lovely review. We're so pleased to hear that Andrew made your viewing experience such a positive one. Taking the time to listen, answer questions, and help our clients every step of the way is what we strive for, so it's wonderful to know this was reflected in your experience. We hope to help you find your perfect home soon!
Kind regards
Becky
Becky completed our inspection, she was very professional and friendly.. would definitely recommend her
17 June 2026
Unprompted review
Reply from The Personal Agent
Hi Claire,
Thats great to hear, and thank you for sharing.
Kind regards
If the car park is sorted out then 10…
If the car park is sorted out then 10 out of 10 , thanks Becky ☘️
17 June 2026
Unprompted review
Reply from The Personal Agent
Hi John,
Thank you for your 5-star review.
Kind regards
Great experience!
Andrew was very warm and welcoming. He gave an informed and honest tour of the property, and was helpful with any questions I had.
19 June 2026
Unprompted review
Reply from The Personal Agent
Hi Samuel,
Thank you for your lovely review. We're delighted to hear that Andrew made you feel welcome and provided an honest, informative viewing experience. It's great to know he was able to answer your questions and help make your visit a positive one. We appreciate you taking the time to share your experience and wish you all the best with your property search.
Kind regards
Andrew was very polite and respectful…
Andrew was very polite and respectful and generally a lovely, helpful young man, he's a credit to your company.
Kim Brooks
19 June 2026
Unprompted review
Reply from The Personal Agent
Hi Kim,
Yes he is, and thank you for your kind words.
Kind regards
Andrew was great on the phone just now
Andrew was great on the phone just now. Really understanding and making are move efficient as possible. Highly recommend!
19 June 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing and your 5-star review Jaylieswan.
Kind regards
Feedback on Becky
I've had a great experience dealing with Becky at The Personal Agent.
She has always been friendly, helpful and quick to respond to any questions or issues we had. She kept us updated throughout and was great at communicating with our landlord, making sure things were followed up and resolved.
Most recently, she helped us with some garden works that had been discussed before we moved in and kept us informed every step of the way until everything was sorted.
It's been a pleasure dealing with her, and we really appreciate all her help.
17 June 2026
Unprompted review
Reply from The Personal Agent
Hi Selma,
Thank you for your kind words. We're delighted to hear that Becky has been such a great support and that her communication and commitment made a real difference throughout your tenancy. It's wonderful to know she kept everything on track and ensured the garden works were completed as promised. We truly appreciate your feedback and are so pleased you've had such a positive experience with us.
Kind regards
Solid service!
Have recently partnered with The Personal Agent as a landlord, I have found the service and relationship great so far. The staff are responsive and agreement was straightforward. I also appreciate the quick responses and help by Becky!
15 June 2026
Unprompted review
Reply from The Personal Agent
Thats great to hear, and thank you for sharing your experience M.
Great viewing with Andrew
We had a very successful viewing on a lovely property. The property was well described and just as pictured. Andrew showed us around and answered all of our questions. Very pleased with our experience.
16 June 2026
Unprompted review
Reply from The Personal Agent
Hi Taya,
Thank you for your 5 star review. Its really appreciated.
Becky was very helpful and professional Becky 5 star.…
Becky was very helpful and professional iam sure a true asset to your company.
12 June 2026
Unprompted review
Reply from The Personal Agent
Thank you Tim, and we have shared your review with Becky. She is over the moon.
Kind regards
Stephanie has done an excellent job in…
Stephanie has done an excellent job in dealing with the progression of my new tenant into my flat, keeping me informed at all stages and with the issue of the new agreement. Well done!
9 June 2026
Unprompted review
Reply from The Personal Agent
Hi Clifford,
Thank you for your feedback. We're delighted to hear that Stephanie did such an excellent job keeping you informed throughout the process and handling the new agreement. We'll be sure to pass your kind words on to Stephanie. Thank you for taking the time to share your experience.
Becky is amazing
Becky is amazing. Very responsive and always willing to help. Fast replies and quick in action!
Thank you Becky!!
Nathan Martin
(Fusion Lets)
8 June 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing Nathan and your 5-star review
The Personal Agent; Becky Moore
I have been using The Personal Agent successfully for years. I recently had an interaction with Becky Moore. She was quite flexible, accommodating and professional in rescheduling our appointment to facilitate my availability. Good service.
27 May 2026
Unprompted review
Reply from The Personal Agent
Hi Alijah,
Thank you for your kind review and for your continued support of The Personal Agent over the years.
We're delighted to hear that Becky provided such a positive experience. Becky takes great pride in delivering a flexible, professional, and accommodating service, and we're pleased that she was able to reschedule your appointment in a way that suited your availability.
We will be sure to pass on your lovely feedback to Becky. Thank you again for taking the time to share your experience
Becky Moore at Epsom Personal Agent has…
Becky Moore at Epsom Personal Agent has been consistently responsive, helpful and professional in managing issues relating to the property I'm renting.
27 May 2026
Unprompted review
Reply from The Personal Agent
Hi Maria,
That's great to hear and we will pass your kind words on to Becky.
Kind regards
Mark was great at supporting us with…
Mark was great at supporting us with our purchase. There were some difficult moments and he remained calm and professional to support us through negotiations. We are very grateful and settling in to our new home
7 June 2026
Unprompted review
Reply from The Personal Agent
Hi Beth,
Thank you for taking the time to write a review, and its great to hear that Mark supported you through the process.
We wish you all the best in your new home.
Kind regards
Becky Moore is a great asset to the…
Becky Moore is a great asset to the personal agent. Very personable and professional.
27 May 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing Yas, and for your 5 star review
Stephanie and all the letting staff…
Stephanie and all the letting staff have been very knowledgeable and helpful throughout the whole process. Stephanie had endless patience with us and positive at all times
4 June 2026
Unprompted review
Reply from The Personal Agent
Dear Mr & Mrs Wightman,
Thank you for your kind words. We're delighted to hear that Stephanie and the rest of the lettings team were able to support you throughout the process.
Stephanie will be especially pleased to hear your feedback. Her patience, positivity, and dedication to helping our clients are qualities we truly value, and it's wonderful to know they made a difference to your experience.
We really appreciate you taking the time to leave a review and wish you all the best in your new home.
Kind regards
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