The Paperbox Reviews 

799
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, stunning vibrant colors, and wonderfully affordable prices that make creative crafting projects truly enjoyable and successful every time. People consistently note the remarkably fast delivery service, secure packaging, and the well-organized sample selections that greatly simplify choosing the right materials. However, some people mentioned occasional issues with printing results on specific card stocks and minor product flaws like fading. Buyers noted that these printing inconsistencies and surface imperfections occasionally made the affected paper difficult to use for professional tasks.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the outstanding quality,... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the excellent materials... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Order

Clients share satisfaction on order, noting that the process is straightforward and the items are of very... See more

Price

Reviewers express high satisfaction regarding the affordable prices, consistently highlighting fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used The Paperbox for years their service has always been excellent. Easy ordering on line, good quality of stock, wide range of colour and types. Packaging and delivery service first class.

Rated 5 out of 5 stars

Good delivery, easy to navigate site. This was not my first purchase and the experience was per my others. The quality of the paper is excellent and the choice is good. Using the paper and blank cards... See more

Rated 5 out of 5 stars

Have ordered frequently from this company. Product is as advertised, but sometimes has some warping from production. If you press the envelopes for a few days they go smooth again. Colours are amazing... See more

Rated 5 out of 5 stars

Excellent sample selection - comprehensive and nicely organised/presented: Very affordable way to test all papers/card. Will definitely be purchasing supplies soon based on these samples. Thank you so... See more


Company details

  1. Art Supply Store

Information provided by various external sources

The Paperbox is your one stop shop for card making, DIY wedding invitations, wedding stationery and paper crafts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

799 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(799)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

High quality paper and envelopes

I have ordered from The Paperbox multiple of times as their paper and envelope quality is of high standards and shipping was super efficient. I particularly like how they send out samples of anything you may want to see before bulk buying. I would highly recommend them.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Great

Ordered both sample pack then 300 sheets of card! Excellent sample pack and really helpful that you offer this.

28 February 2024
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

I've shopped with Paperbox a few times over the years and always was impressed with the quality of the products. I've also sent other business their way by recommending Paperbox to friends who have all used them for their wedding stationery.

I had a problem with one product on a recent purchase which I wrote to customer service about. The assistant was so rude, I was not happy at all with the way the situation was handled that I returned the whole order. I've since placed orders, all of which have been cancelled apart from ones that I've had to ask friends to place for me because I'm being refused service! Disgusting people they have working for them. No way to treat your customers. I needed an extra small pack of card to complete my sisters wedding invitations and they've just cancelled my order and refused my custom once again. Beyond appalling. Avoid.

It's also interesting to note that there are a few TrustPilot reviews stating that the customer service is poor.

11 March 2024
Unprompted review
Rated 1 out of 5 stars

I've been shopping with paper box a…

I've been shopping with paper box a while now. Loved how fast and how much variety there is. But once you contact customer services its a complete different story! So unbelievably rude. They put stickers on samples which I paid for to try printing on.(which is recommended on their site if you want to print on them , they recommend you sample them!) The stickers tore the page so I couldn't even get a print to sample to customers! The response I got was. They've never had anyone request Samples to print on. And your just meant to look at the samples apparently. Not do anything you might need to sample it for! Will not be going back. Papermill here I come! Will not be going back just because of how poor the customer service is.

18 February 2024
Unprompted review
The Paperbox logo

Reply from The Paperbox

We are sorry to hear that you were not happy with your labelled samples. It does state very clearly in the item description -
'All samples are clearly labelled for identification purposes'

Of course samples are for printing and the labels are there so that each individual A4 sample sheet can be easily identified.

We stated that no-one had ever requested samples without identification labels on, which is true.

We did not make the statement you are claiming as the samples are of course used for sample printing. We are sorry that you misunderstood this.

Rated 5 out of 5 stars

Great product and friendly service

We have decided to buy Paperbox Mini and A5 envelopes for our store so to hand out a copy of the reciept to ur clients along with our business card. The quality of the paper is amazing and the service fron ordering to delivery is very frendly and easy to approch. We have placed a second order already.
We could not be more happy! Highly reccomended.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Crafters Dream!

Brilliant experience start to finish! I started by ordering the sample books to help me pick the card I like and when I received them I was blown away by the quality of the card. I very shortly after this ordered my perfect card for crafts which is the A4 Recycled White Grain Card 250gsm. It is the most reasonable price and the postage was very quick and more importantly very secure so there was 0 damage at all. Very impressed and I will be returning to purchase more!

2 February 2024
Unprompted review

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