The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This replacement product was almost identical to my old one, which made it easy to install. However the product was four days late in receiving it.
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
We got off to a rocky start, I ordered the part but started getting the request for a review before the product arrived. In fact, it hadn't even been shipped yet. I sent an email to Erin at customer s... See more
Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3.6
Average
774 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically takes over 1 month to reply
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Customer service and reliability HORRIBLE
Customer service not good. 3 months since I ordered my product, I still don’t have my item. No updates. Owner calls you to take down your bad reviews promising to help you, but doesn’t. Then blames another company. HOW ABOUT DONT SELL STUFF YOU DONT HAVE. Please refund my money. I’ve gave you plenty of chances to make it right. BUYERS BEWARE. I feel like this company is a scam and good luck getting someone to answer there phone after they claim to be soooo busy.
28 October 2025
Reply from RV Fridge Guys
Chad, really sorry about the long delay here on this. Your order has been in the queue for 2 months, since you had placed it on October 28th. We have just cancelled the special order and will be issuing you a refund.
Unfortunately, with special orders, the lead time is an estimate provided by Norcold and speeding that process up is completely out of our hands. I know it's frustrating, we're frustrated too.
The part is faulty
The part is faulty. I called talked to one of your people. They told me I would have to go through Norcold to get it replaced. Norcold won’t replace it unless I get one of there dealers to look at it. That will cost me more than a new part.
2 December 2025
Waited 3 months for a Norcold optic…
Waited 3 months for a Norcold optic board for a refrigerator. The part was defective and I was told I would have to jump through the hoops with Norcold warranty rather than RV Fridge Guys issuing a return request and a refund for a new part that was defective right out of the box.
16 December 2025
Unprompted review
Fit perfect and looks great
Fit perfect and looks great. Very nice product for a good price.
4 December 2025
No shipment and no response
It has been 10 days since I placed this order and the status of the order is still “awaiting shipment,” with no communication or response from the seller.
26 November 2025
My order was cancel
My order was cancel. No known reason. Kept waiting for my package…then I find the email.
24 October 2025
Cannot get in touch
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied
28 October 2025
Incredibly fast shipping
Incredibly fast shipping. Super easy website to follow. Highly recommend five stars all the way.!!!!!
3 November 2025
Reply from RV Fridge Guys
Thanks, Deanna!
I still have not received my board
I still have not received my board, and NO communication from RV Fridge Guys.
22 October 2025
Reply from RV Fridge Guys
Jim, it looks like you placed your order on the 3rd. The lead time was 2-3 weeks. There will not be an update until you've waited the estimated lead time for us to get this order to you. The order has been placed on your behalf and there are no issues.
Reply from RV Fridge Guys
Thanks, Thomas! Glad you got the part quickly
I have not received my order
1 November 2025
Reply from RV Fridge Guys
Philip, it looks like you placed your order last week. The lead time was 2-3 weeks. There will not be an update until you've waited the estimated lead time for us to get this order to you. The order has been placed on your behalf and there are no issues.
Great service
Finding the part on the website was easy, as well as ordering. Prompt delivery.
1 November 2025
Reply from RV Fridge Guys
Glad to hear it was a good experience, Cindy!
Reply from RV Fridge Guys
Totally understand, Jeff. This is an auto populated Email. Look forward to getting your full review when you get the part.
Your company did great with my order
Your company did great with my order, but it wasn't what I needed. I called and was told that the part I needed was no longer made, so I'm out of luck.
27 October 2025
Reply from RV Fridge Guys
Glad you got the part but sorry that it wasn't what you needed!
Reply from RV Fridge Guys
Good to hear!
Easy to order and quick delivery of the…
Easy to order and quick delivery of the refrigerator.
16 October 2025
Reply from RV Fridge Guys
Thanks for the review!
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