RV Fridge Guys Reviews 

774
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were somewhat happy with their overall shopping experience. Consumers frequently mention that navigating the website to find and order replacement parts is remarkably straightforward, and the received items fit their appliances well. Many people also appreciate the prompt shipping times, reasonable pricing, helpful technical support, and secure packaging provided for their various purchases. Some reviewers were not happy with slow customer service responses and prolonged backorders that lacked clear tracking communication. A few individuals experienced significant delivery delays, incorrect shipping details, and severe difficulties resolving return issues when components did not match their specific equipment models.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers praised fast delivery and... See more

Order

Clients share ambiguous opinions on order experiences, as some reviewers found the website easy to navigate... See more

Delivery service

Consumers experience mixed satisfaction with the delivery service, as reviewers frequently praise prompt,... See more

Customer service

Customers had negative experiences with customer service, reporting that no one answers phone calls and... See more

Website

Users describe ambiguous interactions with website, noting that the platform is easy to follow, uncluttered,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more

Rated 4 out of 5 stars

This replacement product was almost identical to my old one, which made it easy to install. However the product was four days late in receiving it.

Rated 3 out of 5 stars

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more

Rated 5 out of 5 stars

We got off to a rocky start, I ordered the part but started getting the request for a review before the product arrived. In fact, it hadn't even been shipped yet. I sent an email to Erin at customer s... See more


Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Written by the company

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.


Contact info

3.6

Average

TrustScore 3.5 out of 5

774 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(774)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WOW !!

WOW !!! They were super nice, easy to deal with, knew their product line and which models were the upgrades and also very fast shipping ! We love our new mini fridge in our boat that replaced the one that came with

27 May 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

Thanks for the kind words, Kim!

Rated 1 out of 5 stars

i pay shipping for 2 day delivery

i pay shipping for 2 day delivery
on 4/26/26
and did not received my item.
today 5/01/26

24 April 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

Sergey, it looks like you did speak with us on this and I see that it was resolved? We filed a claim with the shipper and have refunded the charge. I am not sure what happened but it's showing 2nd day air on the tracking!

Rated 1 out of 5 stars

Horrible experience

Horrible experience. I DO NOT RECOMMEND DOING BUSINESS WITH THESE FOLKS. Their website misrepresented the color of the item I purchased and then they wanted me to cover shipping AND a 'restocking fee' all of which is nearly the cost of the original part. Their customer service is obysimal, they sent several emails trying to blame me for the mistake and refused to take responsibility even when I sent them side by side photos of their website and the item they sent.
You can find nearly every part they sell on Amazon for 20-30% less and not have to worry about returning it if they misrepresent the part. It would not be surprising if they are just ordering the parts off Amazon and reselling them for a markup...
I will definitely not fall victim to this scam again...

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I placed an order for a refrigerator part on March 25, 2026 and they immediately took my money and to this day (4/19/26) I have not received the part. No one is responding to numerous emails or phone calls and I'm left without a part and lost the money. Terrible!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, however, it is somewhat mind-twisting to decipher which Furrion refrigerator hinge is the correct number to order, because Furrions open both LEFT and RIGHT, and the hinges are different for which direction the door swings, and whether the hinge needed is for the fridge or for the freezer.

27 March 2026
Rated 1 out of 5 stars

Placed the order online

Placed the order online, got confirmation and a week later I got an email for cancellation since they did have the part !! the part showed in stock online ???

24 February 2026
RV Fridge Guys logo

Reply from RV Fridge Guys

We're sorry about this, Eric. We had run out of inventory around the time of order... There really isn't much we can do but I'm sorry that you were misled.

Rated 5 out of 5 stars

Quick Response

Very quick response to my emails even though the part that I needed was no longer available. I do appreciate their assistance.

24 February 2026
Rated 1 out of 5 stars

Never Delivered, but charged for it!!

Placed order with clear delivery details for RV site in orders comments. They claimed that they didn't have details when trying to deliver, but also never notified me. After waiting several weeks for a response, finally had to cancel order, only to receive partial credit as they charged me for their shipping error!
Terrible customer service, do not use!!!!

8 February 2026
Unprompted review
Rated 1 out of 5 stars

The shipping worked well

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied1/16/26

16 January 2026
Unprompted review
Rated 2 out of 5 stars

Ordered but no ship date?

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part had to be ordered. If this was stated up front it would have avoided our frustration. I'm glad it's on order, and waiting a few weeks is ok, it should have been stated or estimated ship date provided. Customers like to know when to expect their order- not left hanging.

6 January 2026
Rated 5 out of 5 stars

New refrigerator

I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the shipping was free and the delivery driver was very courteous. We had a mobile repair service do the install and I couldn’t be happier to start the new year “glamping”!

27 December 2025

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