The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more
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Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
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Replied to 46% of negative reviews
Typically takes over 1 month to reply
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Wrong product was sent and no response…
Wrong product was sent and no response to my email for a return.

Reply from RV Fridge Guys
WOW !!
WOW !!! They were super nice, easy to deal with, knew their product line and which models were the upgrades and also very fast shipping ! We love our new mini fridge in our boat that replaced the one that came with

Reply from RV Fridge Guys
Very fast delivery and website was…
Very fast delivery and website was technically accurate for my model

Reply from RV Fridge Guys

Reply from RV Fridge Guys
Fast shipping!
i pay shipping for 2 day delivery
i pay shipping for 2 day delivery
on 4/26/26
and did not received my item.
today 5/01/26

Reply from RV Fridge Guys
Horrible experience
Horrible experience. I DO NOT RECOMMEND DOING BUSINESS WITH THESE FOLKS. Their website misrepresented the color of the item I purchased and then they wanted me to cover shipping AND a 'restocking fee' all of which is nearly the cost of the original part. Their customer service is obysimal, they sent several emails trying to blame me for the mistake and refused to take responsibility even when I sent them side by side photos of their website and the item they sent.
You can find nearly every part they sell on Amazon for 20-30% less and not have to worry about returning it if they misrepresent the part. It would not be surprising if they are just ordering the parts off Amazon and reselling them for a markup...
I will definitely not fall victim to this scam again...
Do not order from this company
Do not order from this company. I placed an order for a refrigerator part on March 25, 2026 and they immediately took my money and to this day (4/19/26) I have not received the part. No one is responding to numerous emails or phone calls and I'm left without a part and lost the money. Terrible!
Dealing with Knowledgeable People.
My experience was excellent
My experience was excellent, however, it is somewhat mind-twisting to decipher which Furrion refrigerator hinge is the correct number to order, because Furrions open both LEFT and RIGHT, and the hinges are different for which direction the door swings, and whether the hinge needed is for the fridge or for the freezer.
Great part fits perfectly and works as…
Great part fits perfectly and works as expected
Placed the order online
Placed the order online, got confirmation and a week later I got an email for cancellation since they did have the part !! the part showed in stock online ???

Reply from RV Fridge Guys
Quick Response
Very quick response to my emails even though the part that I needed was no longer available. I do appreciate their assistance.
Never Delivered, but charged for it!!
Placed order with clear delivery details for RV site in orders comments. They claimed that they didn't have details when trying to deliver, but also never notified me. After waiting several weeks for a response, finally had to cancel order, only to receive partial credit as they charged me for their shipping error!
Terrible customer service, do not use!!!!
Had to cancel the order minutes after…
Had to cancel the order minutes after placing the order. The company did not refund all my money. And no explanation was given. Will never buy from them again even if I have to pay more.
The shipping worked well
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied1/16/26
Ordered but no ship date?
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part had to be ordered. If this was stated up front it would have avoided our frustration. I'm glad it's on order, and waiting a few weeks is ok, it should have been stated or estimated ship date provided. Customers like to know when to expect their order- not left hanging.
Easy to understand ordering process and…
Easy to understand ordering process and quick delivery.
Ordered a door shelf for my travel…
Ordered a door shelf for my travel trailer fridge that I broke. It was a perfect fit
New refrigerator
I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the shipping was free and the delivery driver was very courteous. We had a mobile repair service do the install and I couldn’t be happier to start the new year “glamping”!
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