Smooth transaction at every step of the way. Ordering process was easy with ongoing regular communication and prompt delivery. Packaged well with polite deliverer, Harry! Products perfect for a 5:2 di... See more
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I heard about The New You Plan from a friend and decided to give it a go. Communication with the company has been great and their website is easy to navigate and use. The regular discount codes are al... See more
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Lots of variety and very tasty! I cannot recommend the New You Plan highly enough! There is a huge variety of meals including shakes, soups, bars, savoury meals, breakfasts and sweet meals plus a wi... See more
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Outstanding customer service from the Northern Ireland team. I cannot thank the Northern Ireland warehouse team enough for their exceptional service. Grant and Melanie went above and beyond... See more
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Company details
Written by the company
The founder of the company, Julie-Ann Muldoon established The New You Plan in October 2009. Her inspiration, enthusiasm and dedication to the company were born out of her own experience of a Total Food Replacement (TFR) diet. Julz wanted to help others achieve their weight loss goals in the same way with one major difference – to provide the best experience possible while you work on creating the best ‘You’ possible. From this her ethos was born, this is to help people by giving them the tools, support and motivation to actually achieve what they set out to do. The New You Plan diet works on the same principle as other weight loss companies that offer a Total food replacement (TFR), Very Low Calorie Diet (VLCD) programmes. This however is where the similarities end. You will receive ongoing support from ‘The New You Plan Team’. Our list of support tools for customers is so expansive you will be able to find something new to excite you literally every day that you are on your weight loss journey. These include, blogs, Success Story’s including interviewee tips, webinars, coaching programmes, the private and exclusive Secret Slimmers group on Facebook to name but only a few. The excellence of our products is guaranteed by complying with the following regulations: Compliance with NICE clinical guidelines covering obesity and very low calorie diets. Compliance with EU Directive 2009/39/EC and of the Council of 6 May 2009 on foods intended for particular nutritional uses. Compliance with Commission Directive 96/8/EC of 26 February 1996 on foods intended for use in energy-restricted diets for weight reduction, as amended. Our products also adhere to Codex standards for formula foods for use in very low energy diets for weight reduction – CODEX STAN 203-1995.
The New You Plan
Written by the company
- Best Support in the Industry
- With our amazing online community operating through a completely private group on Facebook there is literally almost always someone there to support you. We have excelled too in this area by having doting staff who are always keen to help by phone, email and live chat on our website!
- Highest Quality Products
- Our products are nutritionally complete and manufactured from pharmaceutical standard ingredients to be used as part of a TFR, VLCD, ketogenic diet. What this means is that if you have four of our Total Meal Replacement Products in a day, your total daily calorie intake will be under 800kcal and the products themselves are specially designed to safely put your body into ketosis! There is no faster, healthier way to lose weight with our plan ensuring you get 100% of your RDA’s.
- The New You Plan as a community driven company
- As mentioned in our support section, we are very customer focused and as such we have a loyalty system in place that rewards you not only for coming back to us time and time again but we reward you for sharing your interest in us. Every time you order, or indeed every time you refer a new friend you will bank points with us which can be redeemed as a cash sum against your order at our checkout. In the instance of you referring a friend they too will be rewarded just for being friends with an existing member – YOU :)
- Losing weight is a journey not a race
- We understand this more than anyone as 90% of the people working at The New You Plan have been on the diet. For this reason we will mentor you through each step and each phase of this plan. We will be there for you long after you have left the plan. We do this as a free service to you in our secret Maintenance group who are there for you to help you avoid returning to old habits.
- Secure and discrete delivery
- Our parcels will arrive to you in a completely plain box, with no mention of our company name. This means that if you work all day and need your pack to be delivered to this address there is no risk of prying eyes discovering the contents of the box. We have also taken our time choosing our courier company and they have proven themselves time and time again. Should the worst happen we will be quick to resolve the matter with minimal interruption to your diet.
Contact info
Unit 73, CIDO Business Complex, BT63 5WH, Portadown, United Kingdom
- 02838 330720
- support@thenewyouplan.com
- www.thenewyouplan.com
4.5
Excellent
23K reviews
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Great customer service very helpful
Great customer service very helpful, fast delivery and the diet really works iv lost 2st.5 in a few months of doing this
18 June 2026
Reply from The New You Plan
Good afternoon Katherine
Thank you so much for your wonderful review.
We’re so pleased to hear you’ve found our customer service helpful and that your delivery arrived quickly. A huge well done on your fantastic weight loss too, what an amazing achievement in just a few months.
It’s lovely to know the plan is working so well for you, and we’re delighted to be part of your journey.
Warm regards,
The New You Team
Reply from The New You Plan
Good afternoon Helen
Thank you so much for taking the time to leave us such a lovely review 💛
We’re so pleased to hear you’re finding the plan tasty, easy to follow and, most importantly, that it’s really working for you.
That’s exactly what we want for our customers, a simple structure with delicious products that helps make staying on plan feel achievable.
We really appreciate your kind words and wish you continued success on your New You journey.
Warm regards,
The New You Team
Reply from The New You Plan
Good morning Lyn
Thank you so much for your lovely review.
We’re so pleased to hear you’re finding the plan fantastic, easy to follow and full of choice. Having plenty of options can make such a difference when staying consistent.
We really appreciate you taking the time to share your feedback and wish you continued success on your New You journey.
Warm regards,
The New You Team
Reply from The New You Plan
Good morning Audrey
Thank you so much for your lovely review.
We’re so pleased to hear you’re enjoying the products and seeing excellent weight loss results. It’s wonderful to know the plan has felt easy for you too.
We really appreciate you taking the time to share your experience and wish you continued success on your New You journey.
Warm regards,
The New You Team
A brilliant
A brilliant, friendly efficient company. Always go above and beyond for help and support. The products are great, I've lost over 3 stones in weight since January.
If I could give 10 stars I would!
10 June 2026
Reply from The New You Plan
Good morning Karen
Thank you so much for your wonderful review.
We’re absolutely delighted to hear you’ve found our team friendly, efficient and supportive. Knowing you feel we go above and beyond really means so much to us.
A huge congratulations on losing over 3 stone . What an amazing achievement. We’re so pleased you’re enjoying the products and feeling supported on your journey.
Your kind words and “10 stars” comment truly made our day. We’re cheering you on every step of the way.
Warm regards,
The New You Team
Reply from The New You Plan
Good afternoon Kim
Thank you so much for your lovely review 💛
We’re so pleased to hear you found ordering easy and that your delivery arrived quickly. It’s great to know you had a smooth experience with us.
We really appreciate you taking the time to share your feedback.
Warm regards,
The New You Team
years of experience with the product…
years of experience with the product and services. Even in busy times, and website glitches. Well done to you all! Cann't see where you can improve. Keep up the good work!
16 June 2026
Reply from The New You Plan
Good afternoon Parvati
Thank you so much for your wonderful review 💛
We’re so pleased to hear that after years of experience with our products and service, you continue to be so happy with our company. It means a lot to know that even during busy times or the occasional website glitch, you’ve still felt well looked after.
Your kind words really do mean so much to the whole team. Thank you for your continued support and for cheering us on.
Warm regards,
The New You Team
Perfect
As per usual. Everything was perfect. Order arrived perfectly packaged and on time. ☺️
15 June 2026
Reply from The New You Plan
Good afternoon Mandy
Thank you so much for your lovely review 💛
We’re so pleased to hear everything was perfect as usual, and that your order arrived on time and perfectly packaged. Your continued support really means a lot to us.
Warm regards,
The New You Team
Sharks the bars were stated 06/26
Sharks the bars were stated 06/26
When arrived 12/06/26 and they were awful I had a terrible upset stomach from them which they certainly would not help
They just want the money and are nice until you ask for it back
They were happy for me to be ill
8 June 2026
Reply from The New You Plan
Hi Deanna
Thank you for taking the time to leave your review. We’re very sorry to hear you felt unsupported and that our replies came across as patronising, as that was never our intention.
We do understand how upsetting it is when you feel unwell after trying products, and we’re sorry this has been your experience. As advised by our Customer Care Team, if you are experiencing ongoing symptoms, we would always recommend speaking with a healthcare professional for personal guidance.
We also appreciate your comments regarding the product dates. The items purchased were listed with a best before date of 06/26, and best before dates relate to product quality rather than safety. However, we completely understand that this was not the outcome you were hoping for.
Thank you again for your feedback, Deanna. We’re sorry we were unable to resolve this in the way you wanted, but we do wish you all the best.
Warm regards
The New You Team 💛
Reply from The New You Plan
Good afternoon Susan
Thank you so much for your lovely review 💛
We’re so pleased to hear you found ordering speedy and that your delivery arrived quickly. It’s also great to know you’re happy with the deals available.
We really appreciate you taking the time to share your feedback.
Warm regards,
The New You Team
Not had a single issue and just had my…
Not had a single issue and just had my 3rd delivery. Prompt and efficient order service with updates on when delivery will be made and delivery window which arrived just as advised
15 June 2026
Reply from The New You Plan
Good afternoon Fiona
Thank you so much for your lovely review 💛
We’re so pleased to hear you’ve had a smooth experience with all three of your deliveries so far. It’s great to know you’ve found the ordering service prompt and efficient, and that the delivery updates and time window were helpful and accurate.
We really appreciate you taking the time to share your feedback and your continued support.
Warm regards,
The New You Team
Efficient deliveries
I have had a few deliveries from New You and they are always well packed and delivered quickly. The new product range is great.
14 June 2026
Reply from The New You Plan
Good morning Tracey
Thank you so much for your lovely review 💛
We’re so pleased to hear your deliveries have always been well packed and arrived quickly. It’s also wonderful to know you’re enjoying the new product range.
We really appreciate you taking the time to share your feedback and your continued support.
Warm regards,
The New You Team
Great plan!
The plan is easy to work with and the foods and shakes are great. New flavours are regularly added so choices are never boring. Ordering is easy and there are always good offers. Best thing I've done in ages!
7 June 2026
Reply from The New You Plan
Good morning Yvonne
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re finding the plan easy to follow and enjoying the foods, shakes and new flavours. It’s also great to know ordering has been simple and that you’re happy with the offers too.
Hearing you say it’s the best thing you’ve done in ages really means so much to us. We’re delighted to be part of your New You journey.
Warm regards,
The New You Team
Reply from The New You Plan
Good evening Fiona
Thank you so much for your lovely review 💛
We’re so pleased to hear you found it really easy to order and get started with the plan. Making things simple from the very beginning is so important, so it’s great to know you had a smooth experience.
We really appreciate you taking the time to share your feedback and wish you every success on your New You journey.
Warm regards,
The New You Team
Supportive company who values its…
Supportive company who values its customers, if my order has not been quite right it has been dealt with by a real person at lightning speed!!! The product itself has been great with plenty of choice. I’ve lost just under 9stone and it honestly hasn’t even felt like a diet
7 June 2026
Reply from The New You Plan
Good evening Helen
Thank you so much for your wonderful review 💛
We’re absolutely delighted to hear that you’ve felt supported and valued by our team. It’s lovely to know that when something hasn’t been quite right, you’ve been able to speak to a real person and get it sorted quickly.
A huge congratulations on losing just under 9 stone. What an incredible achievement. We’re so pleased to hear you’re enjoying the products, the variety, and that your journey hasn’t even felt like a diet.
Thank you again for sharing such inspiring feedback. We’re so proud to be part of your New You journey.
Warm regards,
The New You Team
Reply from The New You Plan
Good evening Nichola
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re happy with the service and enjoying the products. Your kind feedback really means a lot to us.
Warm regards,
The New You Team
Reply from The New You Plan
Good evening Suzanne
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re enjoying the products and the wide range of choices available. It’s wonderful to know you’re finding them tasty, filling and low calorie too.
We really appreciate you taking the time to share your feedback and wish you continued success on your New You journey.
Warm regards,
The New You Team
Reply from The New You Plan
Good evening Julie
Thank you so much for your lovely review 💛
We’re so pleased to hear the plan is working for you. You’re absolutely right, consistency really does make such a difference, and it’s wonderful to know you’re seeing the results from sticking with it.
We really appreciate you taking the time to share your experience and wish you continued success on your New You journey.
Warm regards,
The New You Team
This is my 2nd order with the company…
This is my 2nd order with the company and once again I'm so pleased with it. I ordered my products on Monday and it came Wednesday, very quick. I bought some different products to try and so far so good, really nice. I bought the Pina Colada and the Mango and Passion fruit shakes, very nice and would recommend them.
5 June 2026
Reply from The New You Plan
Good afternoon Catherine
Thank you so much for your lovely review 💛
We’re so pleased to hear your second order arrived so quickly, and that you’re happy with everything again.
It’s great to know you’re enjoying trying some new products too, we’re delighted you’d recommend them.
Thank you again for sharing your experience and for choosing us.
Warm regards,
The New You Team
Great range of products
Great range of products, excellent value for money.
Good customer service.
11 June 2026
Reply from The New You Plan
Good morning Anita
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re happy with the range of products, the value for money and the customer service you’ve received. Your kind feedback really means a lot to us.
Warm regards,
The New You Team
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