The New Homes Group Reviews 

Leila’s help has been amazing!

Our initial dealings with TNHG were a little bumpy, but once Harry Stoner was assigned as our main contact things went very smoothly. He was communicative and helpful, and just made sure that the whole process stayed on track.

Really good experience, all the staff were friendly, supportive, and working for our best interest. Found us a fantastic mortgage deal. Thank you Samantha and team.

All went through very smoothly and Harry.S was friendly and helpful throughout the process.

Hayley English was an absolute angel in our house buying experience. As first time buyers it can be very daunting and throughout the whole experience I felt that Hayley went over and above to keep us informed, and what's more, it really felt like she was on our side. In the absence of proper communication from our solicitor, Hayley made sure we understood the process fully, explained timelines and broke down the legal and house buying jargon to ensure we were in the loop. She was always super accessible too and I felt like she worked 24 hours a day as every time I called she was available or I got a quick call back. Really can't thank her enough.

Also shout out to Chloe Rathbone who supported us in the beginning with handling our offer. Although we spoke to Chloe less than Hayley, she was equally as nice and supportive.

Thanks New Homes Group :)

We recently purchased a property through TNHG and were assigned Harry Stoner as sales progression manager. From day one until completion Harry was a consummate professional and made the whole process very easy. He was always calling to keep us in the loop and to assure us things were moving in the right direction. As first time buyers we were pleasantly surprised with the smoothness of our house buying process and with the service throughout from Harry and TNHG. Would recommend!

I am writing to formally raise a complaint about my recent experience.They are totally fraud people main person is LUKE ,I feel that I have been treated unfairly and misled throughout this process. Initially, my offer was accepted and released the Memorandum of Sale (MOS) However, shortly after, I was informed that another higher offer had been received and my agreement was effectively disregarded.
Despite following up within the given timeframe and even increasing my offer by £5,000 compared to the advertised price because the home needed for my son’s school,I was told the property would not be sold to me. This has caused significant frustration and confusion.We are different country people first time buyers so they make us fool and guide us fraud and wrong way.Overall, this has been a very disappointing experience. I feel that the process was not handled transparently or fairly, and it has led me to lose trust in your service.make me too much of stress.very bad and fraud people

Hayley was very helpful throughout the whole buying process - promptly assisting with regular updates and liaising between us and the vendor whenever needed. Thank you Hayley!

Lucy liaised with us regarding the purchase of a property and I was impressed by her professional, friendly and respectful manner throughout. She kept us well-informed by email and phone with clear communication.

Will Crawford was very helpful and supportive with liaising between the vendor and myself.
He was very amiable and dealt with any issues regarding the house purchase efficiently.

Lisa had a provided a great positive service

Armani has been brilliant from start to finish and is a credit to the business. The response times and communication have been excellent and Armani has been most helpful throughout the process. I couldn't have asked for a more brilliant sales executive.

Harry Stoner was assigned as the agent for my property purchase and he was an absolute joy to work with.
Constant calls of reassurance and guidance through the whole process and going above and beyond with my many questions, providing a friendly voice of reason.
As a first time buyer, I was expecting an extremely stressful time, being thrown into the deep end. With Harry, I can safely say my experience was anything but that.
A true credit to The New Homes Group.

I had a lot of help and support from the team throughout the whole buying process. They helped me with any problem I encountered with a prompt response. I am very pleased and would definitely recommend.

An Absolutely Outstanding Experience with The New Homes Group – A Huge Thank You to Hayley!
We recently completed our move, and we cannot express enough gratitude for the exceptional support we received from The New Homes Group, particularly from Hayley. From start to finish, Hayley was an absolute superstar, making what could have been a highly stressful process incredibly smooth and efficient.
Hayley's professionalism and dedication are truly second to none. She was instrumental in ensuring that our completion happened on time, navigating every step with remarkable expertise and proactive communication. Without her tireless efforts and unwavering commitment, we are certain the process would have been far more stressful and significantly slower. Her customer care is exemplary; she consistently went above and beyond, providing reassurance and clear guidance whenever needed.
We wholeheartedly recommend The New Homes Group and, most especially, Hayley's services. If you're looking for a team that genuinely cares and delivers outstanding results, look no further. Thank you, Hayley, for everything – you made a massive difference to our moving journey!

Had a really positive experience with TNHG especially the lady who looked after me and my wife Georgina. She was very polite and helpful through the whole experience!

Thank you

Amazing!! Speed and concise streamlined efficiency is the best way to describe the experience we've had with The New Homes Group. Georgia Rolfe has been superb on every contact with us whether that be by phone or email, professional, positive and really gets things done and we are very grateful for this in what has been such a time sensitive situation. I would highly recommend The New Homes Group.

I have used this company twice now and every time I am super satisfied, this time I would like to thank Jemima for her great and super fast work. Being away she has provided us all the support we needed always ready to respond on time and very proactive in our regards. 5 starts well deserved!

Responsive, polite

The professionalism and efficiency of Armani Henwood (Sales Executive) was five stars! Armani came back with updates and feedback so quickly and was always available to take my calls and enquiries. I'm so pleased Armani was my contact as she made everything so stress-free!