Ver helpful when making initial enquiries. I’ve been looking for men’s boxers for a long time and have tried several different brands without success. Very happy to say that the ones from this busin... See more
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Review summary
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Due to a disability and using opiates for pain relief, I get nights sweats with them and it's just gross! I wanted something to protect my mattress despite having a mattress protector I would sweat th... See more
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The only business that I have found that supplies male incontinence pads that I can wear. I do however need a bigger size than recommended as I don’t like them to be too tight. Great service, prompt d... See more
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Perfect product for my son,they look like swimming trunks and he was happy wearing them,well made and adjustable with press buttons for the perfect fit,would recommend ans will be buying more.delivery... See more
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Company details
Written by the company
Welcome to The Nappy Gurus on Trustpilot! At The Nappy Gurus, we’re passionate about helping parents make informed, eco-conscious choices for their families. Since our launch, we’ve been dedicated to offering the best reusable nappies, eco-friendly baby products, and expert advice to support your journey to more sustainable parenting. Our team is made up of real parents who know the ins and outs of reusable nappies, and we’re here to guide you every step of the way. From personalized recommendations to hands-on support, we’re committed to making the switch to reusables as smooth as possible. We work hard to ensure our products are ethically sourced, high-quality, and designed with both your baby’s comfort and the planet in mind. Why choose The Nappy Gurus? Expert Guidance: Our experienced team is always on hand to provide advice and support. Eco-Friendly Commitment: We’re dedicated to sustainability, offering products that help reduce waste and make a positive impact on the environment. Trusted Products: Every item in our range is carefully selected to meet the highest standards of quality, comfort, and functionality. Customer-Centered: We listen to your feedback and continually improve to offer the best shopping experience. Join thousands of parents who trust The Nappy Gurus to help them make better choices for their babies and the planet. Read our reviews, share your experience, and become part of our community today!
Contact info
98 Sutton Road, Seaford, BN25 4QJ, Seaford, United Kingdom
- 07308130406
- hello@thenappygurus.com
- www.thenappygurus.com
4.6
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Nappy Gurus
Thanks for taking the time to review your order and I'm sorry the item wasn't right on this occasion.
Warm regards,
Jo
Very happy with my purchase and I have…
Very happy with my purchase and I have bought more since.
24 June 2025
Reply from The Nappy Gurus
Thanks for taking the time to review your order and for letting us know you have topped up since!
Warm regards,
Jo
Easy order everything arrived promptly
Easy order everything arrived promptly. Minimal packaging.
26 June 2025
Unprompted review
Reply from The Nappy Gurus
Thanks for taking the time to review your order and I'm pleased everything was as we would expect.
Warm regards,
Jo
Reply from The Nappy Gurus
Thanks for the lovely review and the nighttime nappy kit is such a great option.
Warm regards,
Jo
Reply from The Nappy Gurus
Thanks for taking the time to review your order and I'm so pleased we have ticked all the right boxes!
Warm regards,
Jo
Perfect and environmentally…
Perfect and environmentally sustainable. I've bought the starter pack for my niece and niece in law, so that they can experience the joy of real nappies and Better bottoms
9 June 2025
Unprompted review
Reply from The Nappy Gurus
Thanks for the lovely review and who doesn't want to experience better bottoms! Thanks so much for your support and for spreading the word.
Warm regards,
Jo
Great customer service
Prompt delivery. Did have one item arrive slightly damaged (cracked popper) but they were super responsive and sent out a replacement and even let me keep the damaged one as it would still work on the different sizes
21 May 2025
Unprompted review
Reply from The Nappy Gurus
Thanks for taking the time to review your order. I'm sorry there was an issue with one of the poppers and I'm glad Kirstin sorted it speedily for you.
Warm regards,
Jo
Perfect
My daughter wears 7-8 years clothes and I haven't been able to find swimming nappies that fit. The are lovely designs and look like they will fit for a good few years. They seem extremely comfy. They are a little pricey but worth it. Unsure on if it hold poo yet. Ive also washed and tumble dried it and it was fine
10 April 2025
Reply from The Nappy Gurus
Thanks for taking the time to review your order and I'm so pleased you found something to fit her within our range.
We do advise NOT using a tumble dryer on these as this can ruin the waterproofing so please keep that in mind for future washes.
Warm regards,
Jo
Great company use them!
Great company, I had to return some items and it felt like I was talking to a human. All was very quick and I got my replacement size so much faster than I thought I would. Happily use again!
8 April 2025
Reply from The Nappy Gurus
Thanks for the lovely review and you were talking to a human! Kirstin and I answer every email personally and work hard to resolve issues speedily.
Thanks again,
Jo
Must buy!
Loved the product! Very comfortable and eco friendly reusable nappies for the baby. I’ll definitely buy it again.
7 May 2025
Reply from The Nappy Gurus
Thanks for taking the time to review your order and I'm so pleased you are loving the nappies.
Warm regards,
Jo
Wow. Nappy guru are amazing
Wow. Very impressed with the nappy guru and the bright bots training pants. The delivery was very quick. The pants have been great for starting to potty train my toddler. They save the small accidents and encourage him to go to potty. Highly recommend.
14 May 2025
Unprompted review
Reply from The Nappy Gurus
Thanks for the lovely feedback, it really does help others make a decision on what to go for.
Warm regards,
Jo
Reply from The Nappy Gurus
Thanks for the lovely review and I'm glad everything was as it should be!
Warm regards,
Jo
Fully recommend
First timer at 48 to start using period pants, great items, super comfortable and very affordable!
29 April 2025
Reply from The Nappy Gurus
Thanks for taking the time to review your order and welcome to the comfy world of reusable pants!
Warm regards,
Jo
Clown fish stepping stool
I bought this clown fish stepping stool for my granddaughter to use at our house. It's a lovely cheerful thing.
22 April 2025
Reply from The Nappy Gurus
Thanks for taking the time to review your order and I'm pleased it will be well used!
Warm regards,
Jo
quick delivery
quick delivery, correct sizes, good choice, and variety of fabrics, especially cotton.
12 March 2025
Reply from The Nappy Gurus
Thanks for taking the time to review your order and it looks like we have ticked all the right boxes!
Warm regards,
Jo
Useful products and quick delivery
12 March 2025
Reply from The Nappy Gurus
Thanks for the review and great feedback, we really appreciate it.
Warm regards,
Jo
Reply from The Nappy Gurus
Thanks for taking the time to review your order. Once you get going with the nappies, drop us an email at help@thenappygurus with any questions.
Warm regards,
Jo
Confindence achieved
My daughter used to feel a bit embarrassed about occasionally wetting her underwear, but with her training pants, she feels much more confident!
21 March 2025
Reply from The Nappy Gurus
Thanks for taking the tine to review your order and I'm so pleased the pants are making a difference for your daughter.
Warm regards,
Jo
Great Service
Received great service from the Nappy Guru. Even though the items I ordered didn't work out for me, the service was great and I left a satisfied customer. The fact the items didn't work out wasn't their fault, but they put everything right. I'd recommend them.
29 March 2025
Unprompted review
Reply from The Nappy Gurus
Thanks for taking the time to review your order and I'm sorry the items weren't right for you. I can see Kirstin sorted you out speedily so thanks for your lovely feedback on our service, we really appreciate it.
Warm regards,
Jo
Love the design but reality of use could be better
Bought this for my sister who has 10 month old baby. As soon as she opened the package she said:
“Love the nappies and the little bag!”
Then after a week and a half, she said: “We tried the nappies through the night and unfortunately they didn’t hold his pee, he was wet in the morning. I had to change his clothes halfway through the night on one occasion :( maybe it needs to be fastened more but I don’t want it to be too tight around his tummy.. or we need to add more pads?”
Overall she’d give it 3 stars for design and materials but the fastening just isn’t secure enough. But she’ll keep trying.
She thinks if they had straps (like Velcro) instead of buttons, that would be better.
Have other people fed this back?
6 March 2025
Reply from The Nappy Gurus
Thanks for taking the time to review your order and I'm sorry the nappies haven't been as much of a success as your sister would have hoped. It's always worth getting in touch with us so we can advise on fit/size/boosters etc. I can't see anything in our inbox so drop us an email to help@thenappygurus.com and we can get her and your nephew sorted!
Warm regards,
Jo
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