The Little Green Sheep Reviews 

228
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional quality of the baby products, noting that items arrive quickly and meet expectations. Many individuals mention that the customer support team goes above and beyond, providing prompt and friendly assistance when replacement parts are needed. Some reviewers were not happy with recurring manufacturing faults, specifically pointing out that screws do not align or fit properly into the provided holes. Additionally, a few people experienced frustrating delivery delays and complained about slow or completely unresponsive customer service channels when trying to resolve their urgent product issues.

What people talk about most

Product

Consumers find product quality to be ambiguous due to sharply contrasting experiences. While many reviewers... See more

Customer service

People report ambiguous experiences with customer service, highlighting a wide range of differing opinions.... See more

Quality

Customers consistently note ambiguous experiences with quality. Reviewers praise the items as beautiful,... See more

Response time

Users describe ambiguous interactions with response time, reflecting deep divisions in their experiences.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had already paid £23 for shipping. Then I suddenly received a notification that taxes and customs duties had to be paid. This meant I had to pay another 75€. This is not made clear enough during the... See more

Company replied

Rated 5 out of 5 stars

I have had a positive experience with this company - for starters the quality of the Moses basket, mattress and sheet are exceptional and total value for money. Within 3 days from placing the order, t... See more

Company replied

Rated 5 out of 5 stars

What makes Snuz and the Little Green Sheep stand out as well as their awesome quality products - is the amazing top tier customer service support! They really do bend over backwards to help and ensure... See more

Company replied

Rated 5 out of 5 stars

Originally I ordered from Baby Planet, there was a fault in the rocking stand and they were really difficult resolving the issue, demanding videos and refusing to issue a return. I messaged Little... See more

Company replied


Company details

  1. Home & Garden

Written by the company

The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.


Contact info

3.7

Average

TrustScore 3.5 out of 5

228 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(228)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy the moses basket or stand

Do not buy the moses basket or stand. They barely last 2 months. It's been designed to be particularly flimsy so that the plastic edges keeping the basket in place snap easily and the handles break apart to force you to buy another or prevent you from handing on.

10 May 2025
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

We’re really sorry to hear about your experience with the Moses basket and stand. Our products are designed with quality and longevity in mind, so it’s concerning to hear this feedback. We’re currently reviewing materials and design to address any issues like the ones you've described. Thank you for bringing this to our attention, your feedback helps us improve.

Rated 1 out of 5 stars

Not great moses basket

Not great moses basket. The basket smells upon opening the box. The sheet is not compatible with the mattress and does not fit, it absolutely huge. The stand does not take 25 minutes to construct, more like 2 hours and with two people. You will also need power tools, screw driver is not adequate.

24 April 2025
Unprompted review
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Reply from The Little Green Sheep

Thank you for your honest feedback, we’re really sorry to hear the Moses basket didn’t meet your expectations. We’re actively working on improving the sheet sizing and will also review the stand assembly guidance based on your comments. Your experience matters to us, and we appreciate you taking the time to share it.

Rated 1 out of 5 stars

The worst logistics and delivery…

The worst customer experience!
I do not recommend ordering from this company. Paid for next day delivery a week ago, mattress still not here and when you contact them the promise you the next day but it never arrives.
So our son is having to sleep in old cot bed even though new bed has been delivered,
I would stay well clear of this company if I knew what I did now.

26 April 2025
Unprompted review
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Reply from The Little Green Sheep

We're really sorry for the delay and the frustration this has caused, especially when you were counting on us during such an important transition. This is not the experience we aim to provide, and we’re urgently looking into what went wrong.

Rated 1 out of 5 stars

Disappointing products and customer service

I was really excited to get my little green sheep Moses basket and give our newborn a toxic free start. However, we bought Moses basket sheets with our Moses basket and the sheets are so loose that they cause a health and safety hazard. From checking the product reviews, we are not the only people who found this. It seems as though little green sheep are looking to supply the wider market Moses baskets to have made them bigger, rather than focus on their own products, leading to a loose fitted sheet. Customers service provide us a template email response to our concerns. Very disappointed as I was hoping that little green sheep would have customer service to match their mission statement. Shame on you little green sheep.

15 April 2025
Unprompted review
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Reply from The Little Green Sheep

Thank you for your feedback, and we're truly sorry to hear about your experience. We understand your concerns about the sheet fit and want to reassure you that we're introducing a new fitted sheet after the feedback received.

Rated 5 out of 5 stars

Amazing support from Demi

Amazing support from Demi in the Customer Service team!! Very helpful and understanding of the request!

100% recommended TLGS to friends and family!

7 April 2025
Unprompted review
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Reply from The Little Green Sheep

Thank you so much for your lovely feedback! We’re so happy to hear that Demi was able to support you so well!

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service! Had an issue with a single part of my Moses basket, and sent an inquiry, response within an hour and a replacement part on its way!! Really impressed with the customer service, which is the most important thing when you’ve got a baby!

2 April 2025
Unprompted review
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Reply from The Little Green Sheep

Hi Carolyn,

Thank you so much for your kind words!

We're thrilled to hear our team was able to assist you quickly and get that replacement part on the way. We know how important it is to have peace of mind, especially with a little one in the house so we're always here to help however we can. Wishing you and your baby all the best!

Best wishes
LGS CE Team

Rated 5 out of 5 stars

Great Customer Service!

Great customer service!! We had an issue and they went out their way to sort it. AAAAA+++++

31 March 2025
Unprompted review
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Reply from The Little Green Sheep

Hi Will,

Thanks for your lovely feedback. We're so pleased we were able to help in resolving your issue for you.

Best wishes
LGS CE Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - fast and friendly responses with a refreshingly no-quibble attitude! Thank you.

17 February 2025
Unprompted review
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Reply from The Little Green Sheep

Thanks for taking the time to leave us some lovely feedback! We're so pleased you had a great experience with our CE Team.

Rated 5 out of 5 stars

Tegan was so so helpful!!

I had issues with my liner and Moses basket and Tegan was super helpful in sorting everything for me with replacements etc. Quick responses and solutions every time! Really appreciative of the help and professionalism!

17 February 2025
Unprompted review
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Reply from The Little Green Sheep

Hi Georgia,

Thank you for taking the time to leave us a review. We're so pleased Tegan was able to help with your Moses Basket issue! If we can help with anything else in the future then please do not hesitate to get back in touch.

Best wishes,
LGS CE Team

Rated 5 out of 5 stars

Exemplary Customer Service

I contacted the company for help with some missing parts, however my items had been discontinued as we had purchased them some time prior to needing them.
Tegan went above and beyond to source the legs for me, and has sent them out to my address without any delay
The furniture is high quality, beautifully designed and superbly designed.
Thank you Tegan I cannot recommend you highly enough.

22 January 2025
Unprompted review
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Reply from The Little Green Sheep

Hi Adele,

Thank you for your lovely review! We're so happy that Tegan was able to resolve this issue promptly for you and that you love your new furniture!

Best wishes
LGS CE Team

Rated 5 out of 5 stars

Great company.....highly recommend

Love the Products....have a moses basket and knitted blanket.
Great company with fantastic customer service. I will 100% buy from them again, highly recommend them

21 January 2025
Unprompted review
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Reply from The Little Green Sheep

Thank you very much for your wonderful review! We are so pleased you're happy with your new moses basket and blanket.

Rated 5 out of 5 stars

I received a moses basket from Little…

I received a moses basket from Little Green Sheep and been very happy with the quality and aesthetic of the product. It is beautiful and goes well with our nursery. I needed to contact customer services for a query and they dealt with it very efficiently so I am very happy with their communication as they were quick to sort (Demi was the one I was in communication with).

10 January 2025
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Hi Anomita,

Thank you for your lovely feedback! We are so pleased you love the products you have received and I'm sure Demi will be so happy she was able to help with your query!

Best wishes
LGS CE Team

Rated 5 out of 5 stars

Really helpful staff in the customer…

Really helpful staff in the customer service department. Had a broken part on my Moses basket, a couple of emails later they had sent me a replacement out at no cost. The basket was old and well out of warranty. Thank you so much.

23 December 2024
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for your kind words! We’re thrilled to hear that our customer service team was able to help with the replacement. If you need anything else, we’re always here to help!

Rated 5 out of 5 stars

Quick delivery

Amazing service and delivery was quicker than what we thought it would be!

17 December 2024
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for your kind words! We’re thrilled to hear you were pleased with both our service and delivery speed. If you need anything else, we’re always here to help!

Rated 5 out of 5 stars

Quick replacement of a Moses basket…

Quick replacement of a Moses basket that developed issues with the handles

18 December 2024
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Hi there,

Thank you for your feedback! We’re glad we could quickly assist with the replacement of your Moses basket. If you need anything else, don’t hesitate to reach out.

Best wishes,
LGS CE Team

Rated 3 out of 5 stars

Good product but instructions are poor…

Good product but instructions are poor says they are labelled up but not labelled just poor all round could of been better

16 December 2024
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Hi there,

Thank you for your feedback. We’re glad you’re happy with the product, but we’re sorry to hear about the issues with the instructions. We will make sure to review this to improve the experience for future customers!

Best wishes,
LGS CE Team

Rated 1 out of 5 stars

Really disappointing experience

Really disappointing experience. Delivery sent to wrong address even though it was correct on our confirmation email, multiple days of it being out for delivery but no updates and not arriving. Staff giving us the run around, not following up. The quality of the experience has been so incredibly poor that I have no confidence their products will be better even if it does ever arrive.

9 December 2024
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Hi there,

Thank you for taking the time to leave us a review!

We are so sorry to hear about your recent experience. We do appreciate all feedback we receive as this helps us to improve our service.

Best wishes
LGS CE Team

Rated 1 out of 5 stars

Horrible Single Natural Junior Mattress

We bought a Single Natural Junior Mattress in April 2024. We previously had the cot bed mattress so trusted that the single mattress would be good.
However when it arrived it was extremely firm/hard. We thought it may soften over time. However after 7 months of using it, it hasn’t soften. It’s still rock hard and extremely uncomfortable to lie on. It’s like lying on the floor.
My daughter has been complaining of back pain and hip pain which we have worked out was due to the mattress. (We have since changed the mattress to a more reputable brand!)

We are only reviewing this now as we wanted to give it enough time to ensure the mattress is fairly reviewed.

I’m not sure if it’s a faulty batch but cannot believe this is allowed to be sold!

14 April 2024
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Hi there,

Thank you for sharing your feedback. We’re very sorry to hear the mattress didn’t meet your expectations, especially as this is not feedback we’ve had before.

Please contact our customer service team at hello@thelittlegreensheep.co.uk so we can look into this further and assist you directly!

Best wishes,
LGS CE Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We’re very happy with our wooden baby gym and they sorted out a small issue very quickly and were easy to deal with.

19 November 2024
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for your lovely feedback! We’re delighted you’re happy with your wooden baby gym and our customer service. If you need anything else, we’re here to help!

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