The Little Green Sheep Reviews 

228
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional quality of the baby products, noting that items arrive quickly and meet expectations. Many individuals mention that the customer support team goes above and beyond, providing prompt and friendly assistance when replacement parts are needed. Some reviewers were not happy with recurring manufacturing faults, specifically pointing out that screws do not align or fit properly into the provided holes. Additionally, a few people experienced frustrating delivery delays and complained about slow or completely unresponsive customer service channels when trying to resolve their urgent product issues.

What people talk about most

Product

Consumers find product quality to be ambiguous due to sharply contrasting experiences. While many reviewers... See more

Customer service

People report ambiguous experiences with customer service, highlighting a wide range of differing opinions.... See more

Quality

Customers consistently note ambiguous experiences with quality. Reviewers praise the items as beautiful,... See more

Response time

Users describe ambiguous interactions with response time, reflecting deep divisions in their experiences.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had already paid £23 for shipping. Then I suddenly received a notification that taxes and customs duties had to be paid. This meant I had to pay another 75€. This is not made clear enough during the... See more

Company replied

Rated 5 out of 5 stars

I have had a positive experience with this company - for starters the quality of the Moses basket, mattress and sheet are exceptional and total value for money. Within 3 days from placing the order, t... See more

Company replied

Rated 5 out of 5 stars

What makes Snuz and the Little Green Sheep stand out as well as their awesome quality products - is the amazing top tier customer service support! They really do bend over backwards to help and ensure... See more

Company replied

Rated 5 out of 5 stars

Originally I ordered from Baby Planet, there was a fault in the rocking stand and they were really difficult resolving the issue, demanding videos and refusing to issue a return. I messaged Little... See more

Company replied


Company details

  1. Home & Garden

Written by the company

The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.


Contact info

3.7

Average

TrustScore 3.5 out of 5

228 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(228)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products and brilliant…

Excellent products and brilliant customer service!

22 April 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for your wonderful review Annabel! We pride ourselves on our products and service and it is great to hear about your experience!

Rated 5 out of 5 stars

Excellent customer service

A piece of plastic on my LGS stand snapped and I contacted their customer service team asking for a replacement. Demi from their customer service team was so helpful and swiftly arranged for an entire replacement stand to be sent to me. Couldn’t have asked for better customer service.

22 April 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a review! We are so sorry for the issue you have experienced but we are so pleased that we have been able to resolve this promptly. Thank you for naming Demi, we love a name shout out!

Rated 3 out of 5 stars

Product lovely but assembly instructions TERRIBLE

Product lovely. Instructions TERRIBLE!

Be very mindful when purchasing the Moses basket. Unless your physic good luck building it - no words and the images literally tell you nothing. A very simple Moses basket stand should have taken 10 minutes tooks nearly 2 hours because of poor instructions and no where to find the information as online instructions don’t match the ones in the box with different pieces!!!

Very frustrating!

20 April 2022
Unprompted review
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Reply from The Little Green Sheep

Thank you for taking the time to leave us a review Amy! We are so sorry to hear about your experience with the assembly of your Moses Basket Stand, we appreciate all of the feedback from our customers. Please contact our Customer Care Team on hello@thelittlegreensheep.co.uk and this can be reviewed further for you.

Rated 5 out of 5 stars

Excellent - highly recommend it!

Very happy with the service provided by The Little Green Sheep. The delivery didn’t take long at all. The way in which their items came wrapped make sure that these were kept intact during transportation. One item had been missed from the order, however, the customer service team resolved the issue straightaway and we received the missing part in the post the next day. Very receptive team and grateful we chose this company. Last but not least, their Moses baskets are the most beautiful and delicate thing for your expected new born - we love it!

6 April 2022
Unprompted review
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Reply from The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Laura! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Little Green Sheep items with your new arrival!

Rated 5 out of 5 stars

Amazing service from Nikki at The…

Amazing service from Nikki at The Little Green Sheep! Received my item which was ever so slightly damaged and she didn’t even hesitate in sending out a replacement for me. Gorgeous item and despite there being a problem it was very quickly rectified. Will definitely shop with them again!

29 March 2022
Unprompted review
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Reply from The Little Green Sheep

Thank you for leaving us a wonderful review Jodie!
We are so sorry to hear that you experienced an issue with your item but it is great to hear that this has been resolved promptly for you - Nikki will be pleased that she has been able to help!

Rated 5 out of 5 stars

Great service

Great service. Very quick to respond and really helpful with my query.

18 March 2022
Unprompted review
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Reply from The Little Green Sheep

Thank you for taking the time to leave us a review Charlotte! We pride ourselves on our products and service and it is great to hear about your experience with us!

Rated 5 out of 5 stars

Great customer service and products

Have bought many things from little green sheep since my first child was born, who is now 6. Love their products and feel so much better that my children aren’t sleeping on lots of chemicals. We haven’t had a problem with any product until recently when something came up with one of our mattresses and Demi at little green sheep worked quickly to resolve it and we had a replacement within a few days. Great customer service, thank you LGS!

13 March 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Thank you for naming Demi, we love a name shout-out!

Rated 5 out of 5 stars

Outstanding experience.

The customer journey with Little Green Sheep is second to none— absolutely exceptional. We have purchased a few items from them and the quality have always been top notch. However, they set the bar even higher with our latest experience. We had a slight issue with our last purchase, contacted them and an agent called Nikki dealt with us. She was absolutely incredible and the way she dealt with us gave us even more confidence that we are spending money at the right place. It was literally the most hassle free resolution and we cannot sing her praises enough. Thank you!

We highly recommend them and then some!

(P.s., Sorry the review was a little later than expected but we went into labour shortly after speaking with you Nikki lool).

Rox & Timi

13 March 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a fabulous review!
Congratulations on the arrival of little one, we hope that you are all doing well.
We pride ourselves on our products and service and we are so pleased to hear about your experience with us.
Nikki will be so pleased that she has been able to help, we hope you continue to enjoy using your Little Green Sheep items with your new arrival!

Rated 5 out of 5 stars

Beautiful products

Beautiful products. Effective and efficient customer service, dealt with my enquiry in a sympathetic and timely manor.

10 March 2022
Unprompted review
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Reply from The Little Green Sheep

Thank you for taking the time to share your feedback Jo! We pride ourselves on our products and service and it is great to hear about your experience with us.

Rated 5 out of 5 stars

The Snuz range is very good quality and…

The Snuz range is very good quality and was easy to assemble despite some reviews to the contrary. Our delivery arrived damaged but a member of the team Demi has resolved the issue for us in a timely manner.

7 March 2022
Unprompted review
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Reply from The Little Green Sheep

Thank you for taking the time to leave us a review! We pride ourselves on our customer experience and it is great to hear about your experience. Thank you for naming Demi, we love a name shout out!

Rated 5 out of 5 stars

Super helpful and efficient customer…

Super helpful and efficient customer service support. Exactly what busy parents need!

28 February 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Sangeeta! We pride ourselves on providing the best experience for our customers and it is great to hear your feedback!

Rated 5 out of 5 stars

Great customer service

Jane was lovely and very friendly when helping me.
The products of the little green sheep are nice and good quality.

25 February 2022
Unprompted review
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Reply from The Little Green Sheep

Thank you for taking the time to leave us a review Hanna!
We pride ourselves on our products and service and it is great to hear about your experience. Thank you for naming Jane, we love a name shout-out!

Rated 5 out of 5 stars

Love the product and quality of the…

Love the product and quality of the Moses basket I ordered. The delivery from the UK to Singapore was organised super quickly. The customer service has been amazing first helping to correct my postal code, and then helping me with sorting out the replacement of a missing item in my order instantly. I will definitely order again from Little Green Sheep! Thank you.

23 February 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for leaving us a wonderful review Anna! We are so pleased to hear about your experience with us and hope you enjoy using your Little Green Sheep items!

Rated 5 out of 5 stars

Great customer service

Great customer service! We had an issue with delivery and a replacement was quickly sorted to be sent out to us!

21 February 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a review Lucy! We pride ourselves on our products and service and it is great to hear about your experience with us!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

Demi was so helpful when we had a problem with a product and we were sent a replacement a day later

21 February 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for your wonderful review Louise! We are so sorry for the issue that you have experienced but we are so pleased that we have been able to resolve this for you. Thank you for naming Demi, we love a name shout-out!

Rated 5 out of 5 stars

Really good service today from Demi

Really good service today from Demi. She went out of her way to help me and I really appreciate it. The crib mattress I bought for my grandson last year was so good I wanted to buy another for my next grandchild due this summer. I couldn’t remember the details but she sorted everything for me. Delighted.

14 February 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for your wonderful review Sharon!
We are so pleased that we have been able to help, we hope little one loves using the new mattress! Thank you for naming Demi, we love a name shout-out!

Rated 5 out of 5 stars

Great customer service

Great customer service. Our mattress arrived faulty so I called to have it replaced. They were very apologetic, organised a replacement straight away and a courier to collect the faulty one. All super easy and professional.

10 February 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a review Katarina. We are so sorry for the issue that you have experienced but so pleased that we have been able to resolve this promptly for you!

Rated 5 out of 5 stars

Great Customer Service - one happy customer!

I had ordered a Moses basket about 3 weeks ago. Delivery was very quick but when I opened it, I discovered that it came with the wrong colour liner. I felt a little disappointed at first as I thought that I would probably need to send the whole thing back and wait even longer to receive the original order I had placed. I emailed customer service straight away and got an immediate reply back first thing in the morning. I was dealing with a very kind lady called Nikki from Customer Services. She explained how sorry she was that this had happened. As it was only the Liner that was the wrong colour, she allowed me to keep the one that I had received in error and to use as a spare until my new Liner arrived. The new Liner arrived a few days later. I was really impressed with the way this was handled and was kept up to date throughout.

1 February 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Samaira! We are so sorry for the issue you have experienced but we are so pleased that we have been able to resolve this promptly for you, we hope you enjoy using your Moses Basket. Thank you for naming Nikki, we love a name shout-out!

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. They resolved the issue promptly.

28 January 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a review Yeon! We pride ourselves on our products and service and we are pleased that we have been able to help!

Rated 1 out of 5 stars

Plasticky feeling, not good quality at all! WILL NOT USE IT!

I bought both a duvet and a pillow and both are absolutely HORRIBLE! Feels like plastic and so loud! Every time my son moves makes so much noise that sometimes wakes him up! Do not waste your money on this company’s products. My friend bought the same product at their competitors and at the same price and the quality is 100 times better, feels nice and soft and doesn’t make so much noise, or any at all. When I complained to this company about their product they just said the product is good quality and because I am over 30 day window they can not and will not do anything about it. I am now stuck with this disgusting duvet and pillow that I will have to throw away. Very bad company and horrible product.

Thank you for nothing, your reply is useless to me…you are not willing to do anything for your customers and continue selling this horrible product.

28 January 2022
Unprompted review
The Little Green Sheep logo

Reply from The Little Green Sheep

Thank you for taking the time to leave us a review Renata.
Your feedback has been reviewed with our Product Team and the noise can be caused by the thick material chosen to prevent any fibre percolation.
Both our Duvet & Pillow are made from Certified Organic materials; cotton and wool - there is no plastic in these products.
We do offer a 30 day return policy for customers to return items within this time frame but sadly as your order was placed in October we are unable to accept these items back. Due to the nature of the products that we sell we do have to be strict with our returns policy, we are unable to re-sell items outside of our returns period.
I am sorry for any disappointment caused, your feedback will be escalated internally to be reviewed.

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