The Jacket Maker Reviews 481

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and luxurious feel of the materials, especially the leather. Many people appreciate the perfect fit of the items, often highlighting the made-to-measure option and the attention to detail in tailoring. The staff and customer service are frequently commended for their professionalism, helpfulness, and responsiveness, making the overall experience positive. However, some customers experienced issues with their orders, including longer-than-expected wait times and problems with sizing, such as shoes being too narrow despite ordering a wide fit. A few other people also felt that the quality of some products was poor, citing issues like strong glue smells, loose insoles, or jackets losing color and being made from incorrect or cheap materials. Additionally, some reviewers reported dissatisfaction with customer service, mentioning unresponsiveness, misleading information, or difficulties in resolving issues like delayed orders or requests for photos of custom items.

What people talk about most

Product

Consumers find product quality to be outstanding, with many praising the craftsmanship, soft leather, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Order

Customers had ambiguous experiences with order, with some reporting positive outcomes such as fast shipping,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About six months ago, I received my Double Monk Strap shoes. They looked fantastic and fit perfectly. My first order (wide-fit EU44.5) didn’t quite work out, and after a long wait, I had finally... See more

Rated 5 out of 5 stars

Purchased a standard size Bliss Bomber that just didn't fit quite right, I have larger chest/hips and a smaller waist and have difficulty not swimming in jackets which fit my bust. Sam from The Jacket... See more

Rated 5 out of 5 stars

Based on my own experience, I brought a leather jacket from this website, I found a lot of good unique designs that fit my personality on this website only. beautiful color, true leather, good sti... See more

Rated 5 out of 5 stars

What a luxe jacket! Even the packaging was so exciting. I wore it to a pumpkin patch and got compliments non-stop. It's warm enough for the winter but also light enough for fall time. Truly the perfec... See more


Company details

  1. Clothing Store

Information provided by various external sources

Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

481 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

First I would love to commend this…

First I would love to commend this brand on how detailed they are. Upon first sight, you will literally fall in love with the product. I received a duffel bag from them and I have to say that I am in aw. I’m so excited for my trips now. I appreciate how they paid attention to every detail of how I wanted the bag to be customized 🖤

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Beyond impressed!

From start to finish The Jacket Maker did not disappoint! I am a sucker for packaging, so the packaging itself being wrapped neatly, the fact that it came with a travel bag, and a personal gift item made me excited just opening it. Now the jacket, the quality of it you can tell by just looking at it and feeling it that it was something good. Not to mention the fit, it fit like a glove with a little wiggle room, and for someone who usually freezes with weather under 70 degrees, wearing this I am SO warm, I can walk around in 30 degree weather with this jacket open and thats saying alot from me! Overall this jacket and company is def something everyone should purchase from.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased 2 beautiful…

I recently purchased 2 beautiful leather jackets from the Jacket Maker. I was impressed by not only the quality of the jackets, but also the communication with this company on everything about my order. Fast reliable shipping. Everything about my experience with the Jacket Maker was awesome !!

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Obsessed with my Leather Trench Coat

I am obsessed with my Leather Trench Coat by The Jacket Maker. The quality is amazing and I can easily style it with pretty much anything! Communication with the company was fast and precise. The jacket arrived in 2/3 days. Definitely recommend this brand.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Sleek, Durable, and a Style Statement - The Baker Leather Laptop Sleeve!

I recently purchased the Baxter leather laptop sleeve from The Jacket Maker and it's been nothing short of fantastic. The craftsmanship is impeccable, with a premium leather finish that not only looks professional but also offers great protection for my Macbook. The sleeve fits my device like a glove, ensuring a snug and secure fit.

What really stands out is the quality of the leather. It's soft to the touch yet durable enough to handle daily wear and tear. The attention to detail in the stitching and overall design is remarkable. It's not just a laptop sleeve; it's a fashion statement that complements my professional attire.

The functionality meets all my needs too. It's lightweight, making it easy to carry around, and the additional pocket is perfect for storing small my iPad Mini or papers/folder/etc... It's a practical accessory that doesn't compromise on style.

For anyone looking for a stylish, high-quality laptop sleeve, I highly recommend the Baxter from The Jacket Maker. It's a perfect blend of style, functionality, and durability. Five stars all the way!

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Top Notch Forever Wardrobe Jacket

The quality of my suede mocha biker jacket is exceptional. Customer service aaa also top notch. Thanks for the leather diary and car air freshener that came as freebies. This jacket is a staple and a forever wardrobe piece. 🤎

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Being obese i ordered a custom size jacket to try and it fits 99% first time. Sam has replied promptly to emails with good advice. Overall excellent and will be a returning customer

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Francis B-3 Black Leather Bomber Jacket

Francis B-3 Black Leather Bomber Jacket

The quality of the jacket is amazing, perfect sizing and insane quality. Definitely worth the money as you’re getting the best quality from them. It came with a cover so I can hang it up and it stays protected. I definitely recommend purchasing from them!

21 November 2023
Unprompted review
Rated 5 out of 5 stars

The Jacket Maker was awesome to work with…

The Jacket Maker was awesome to work with! We needed an order of custom jackets for some sales reps on our team that won a competition and we had a pretty tight timeline. We got a couple of differenet samples and they too feedback very well on where we wanted to changes. The final products turned out amazing and our sales reps were super excited to receive such an amazing gift. Communication was very on point and timely throughout the whole process. Craftsmanship and quality were also amazing! Would highly recommend and will definitely use again for any custom leather needs in the future.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

perfect condition, high quality

Suede sherif jacket came in perfect condition and I noticed no defects. Luckily I chose the right size and fits like a glove, smells like good leather and feels really really good. Also it's very warm, perfect for winter

19 November 2023
Unprompted review
Rated 5 out of 5 stars

I bought my first jacket grom Jacket…

I bought my first jacket grom Jacket Makers as they had the trendy colour I wanted. And OMG, the quality is absolutely over the top,the fit,the design. Everyone is asking me where did I get it from;) Definitely buying one for my hubby for Christmas. Xx

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent vendor! Highly recommended.

My jacket arrived less than a week after ordering, from the other side of the world, well-packed. It is of beautiful quality and fits as promised. A few extra gifts were included, a garment bag and a small leather notebook. I would definitely buy from this company again, highly recommended.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing quality! Very happy.

The quality of the jacket is amazing, perfect sizing and insane quality. Definitely worth the money as you’re getting the best quality from them. It came with a cover so I can hang it up and it stays protected. As well as a lovely smelling car freshener and leather note book. It arrived packaged in a box with tissue wrapped around it. You can tell how much thought goes into their products. I definitely recommend purchasing from them!

10 November 2023
Unprompted review

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