The Insolvency Group Reviews 

3,471
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and agents for being exceptionally helpful, kind, and deeply professional throughout every single step of the process. Reviewers truly appreciate the clear communication and reassuring guidance, noting that it always helps lift a massive weight off their shoulders during deeply stressful financial situations. However, some customers also noted recurring issues with poor communication, delayed responses, and persistent unwanted contacts occurring long after the initial setup phase. A few people also experienced frustrating service challenges and unhelpful interactions when trying to resolve urgent account issues later on.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that agents are very friendly and put minds at... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are helpful, polite, and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting a quick, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward, easy to... See more

Customer communications

Customers had ambiguous experiences with contact. Some reviewers successfully reached out and noted that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

The Insolvency Group were excellent to deal with. They were very thorough and professional whilst still being kind and friendly. They were very efficient with information about what was happening al... See more

Rated 5 out of 5 stars

I found myself facing a real struggle, The team spent time and talked me through all of the options available, After a month all the work has been done and have reached an agreement that suits both pa... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more


Company details

About The Insolvency Group

Written by the company

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"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

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Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

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"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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4.9

All reviews

(3,471)

1,430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything went well and was really…

Everything went well and was really straight forward. Now entered in to an IVA and my debt is at a level I can cope with. It’s taken a huge weight off my shoulders and hopefully now I can get back on track and take control of my finances which were spiralling out of control before this. Thank you.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

These people are angels i was in bad…

These people are angels i was in bad way regarding my debt 1 call later i was in a much better place my debt was around £1500 pcm now after I contacted these amazing people took my debt to £221 pcm im in a much healthier way and position i can now breath and looking forward toʻ being debt free thank you all so much absolutely amazing service

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Beyond grateful ⭐️

I honestly cannot recommend The Insolvency Group enough.

I entered into an IVA in November 2021 with thousands of pounds of debt and feeling completely overwhelmed, a new hormonal mum to a second child. At the time, the IVA felt like a lifeline. It made my payments manageable and gave me a way forward when I genuinely didn’t know what else to do. My IVA was due to finish this December, so I felt like I was finally seeing light at the end of a very long tunnel.

Unfortunately, along the way my circumstances changed significantly. I became a single mum and also experienced health problems which meant my income was no longer what it had been when I entered into the IVA.

Then, to make matters even more stressful, I sold my car in order to buy another one. I genuinely had no idea that this could be classed as a windfall, particularly as the car hadn’t been listed as an asset, so I believed selling it to replace it would be completely fine. Sadly, I was wrong, and I suddenly found myself facing the possibility of a significant windfall charge. Despite never missing a payment.

The first variation meeting didn’t go well, with creditors understandably unhappy about potentially receiving less than expected. At this point I was incredibly worried about what the outcome would mean for me.

This is where Kit was absolutely amazing.

She went above and beyond to prepare for the second variation meeting. She listened to my circumstances, gathered and presented evidence of the changes in my health, personal situation and income, and made sure the creditors had a full understanding of what had happened.

Thankfully, with this additional information, the creditors agreed to wipe the windfall charge AND, even better, agreed to allow my IVA to be completed early.

As of today I am now officially finished with my IVA! I am absolutely elated, a weight has truly been lifted.

The last few months have been filled with worry and uncertainty, but I genuinely couldn’t have asked for a better outcome. I am incredibly grateful to Kit for her hard work, compassion and support throughout what has been a very stressful situation. She made me feel listened to and supported when I really needed it.

Entering an IVA can feel incredibly daunting, especially when you’re already struggling with debt, but my experience with The Insolvency Group has ultimately given me a way forward and, now, a fresh start.

A huge thank you to Kit and everyone at The Insolvency Group. I would wholeheartedly recommend them to anyone who is struggling with debt and needs help finding a manageable way forward. ♥️

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Very lovely experience now I can get…

Very lovely experience now I can get all my stuff together absolutely amazing team of people thank you so much for helping me I feel like a weight has been lifted and thank you to the aftercare team for the call to make sure everything was in place great experience

13 August 2026
Unprompted review
Rated 5 out of 5 stars

This has been so amazing getting the…

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judged and now a big weight has been lifted off my shoulders. Kbrum

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible, I felt as though this would've been harder to deal with but the team put me at ease and made it as easy as possible, I would definitely recommend for anyone in similar situations

13 August 2026
Unprompted review
Rated 5 out of 5 stars

The insolvency group have been a lifesaver

The insolvency group have been absolutely amazing with helping me with my unsecured debt. I used to feel like I was drowning and was unable to get help before I found this company and now I’ve got the best help possible and I’m in my way to becoming debt free. They are so kind and caring and pass no judgment all staff that I have had the joy of speaking with have been outstanding

12 August 2026
Unprompted review

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