The Insolvency Group Reviews 

3,469
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and agents for being exceptionally helpful, kind, and deeply professional throughout every single step of the process. Reviewers truly appreciate the clear communication and reassuring guidance, noting that it always helps lift a massive weight off their shoulders during deeply stressful financial situations. However, some customers also noted recurring issues with poor communication, delayed responses, and persistent unwanted contacts occurring long after the initial setup phase. A few people also experienced frustrating service challenges and unhelpful interactions when trying to resolve urgent account issues later on.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that agents are very friendly and put minds at... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are helpful, polite, and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting a quick, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward, easy to... See more

Customer communications

Customers had ambiguous experiences with contact. Some reviewers successfully reached out and noted that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

The Insolvency Group were excellent to deal with. They were very thorough and professional whilst still being kind and friendly. They were very efficient with information about what was happening al... See more

Rated 5 out of 5 stars

I found myself facing a real struggle, The team spent time and talked me through all of the options available, After a month all the work has been done and have reached an agreement that suits both pa... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more


Company details

About The Insolvency Group

Written by the company

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"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

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Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

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"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(3,469)

1,430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing support

Kept me upto date with everything going on explained everything perfect and so happy there were able to help me with my debts

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, professional service from start to finish. Dealing with financial stress is never easy, but the team at The Insolvency Group made the entire process clear, straightforward, and manageable. They were empathetic, answered all my questions without judgment, and kept me updated every step of the way. I highly recommend them to anyone needing expert guidance.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Spoke to someone from the insolvency…

Spoke to someone from the insolvency group just to get some advice/info after seeing an add come up. I was pushed towards an IVA even though this wasnt the best course for me, im guessing this must pay the most commission for them. When I then said I dont want to go any further with it, i was questioned as to why and then suggest a "better option" for me. Any company that pushes towards one thing, then say they've actually got a better option when you refuse the first, is a red flag in my books. Anyway, since turning them down, I've started to recieve scam messages regarding enforcement officers coming to my door. Seems like a tactic they use to try scare people into using their service. Its funny as I currently have no outstanding payments and was looking into how this would work for a friend of mine. AVOID THIS COMPANY.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to thank everyone at the…

I’d like to thank everyone at the insolvency group who dealt with my case, no matter who I spoke with everyone was polite and understanding which was realy helpfull to me as I was struggling with anxiety and depression thinking about my debt. From making an enquiry online to having my Iva put in place was only a couple of weeks. I feel like a massive weight has been lifted and I can now get on with my life without worrying thanks to the insolvency group. I would highly recommend them to anybody.

17 August 2026
Unprompted review
Rated 2 out of 5 stars

They cannot keep to their own deadlines

I usually recommend ISG to people who struggle with debt etc. but lately I just can't. I'm unsure what's happened over the last few years but recent experiences have been horrific. My last financial review was the most stressful by far. it seems they're no longer trying to get the best outcome for people and no longer feels they go out they're way to help. To hit the nail on the head I rang up regarding the Cycle-to-work scheme and explained I cycle to work and my bike is a death trap and need this to be approved ASAP. Been told last Monday it will be sorted for the Friday.. No communication, no nothing. Rang up and they said it'll be Monday. Rang up the Monday (Today) been told got to wait for Wednesday! Explained the situation was like taking to a bot. 2* is being extremely generous!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

From the start I applied the team where absolutely fantastic, so helpful and didnt judge in any shape or form, so I would definitely recommend, nicky

17 August 2026
Unprompted review
Rated 5 out of 5 stars

They have been perfect and very helpful

They have been perfect and very helpful I was at my last straw felt like I had no where to go and they have helped me more than anyone could I am quite a anxious person and struggle with these things and they have kept me calm and reassured me the whole way I would recommend to anyone struggling

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Everyone at the insolvency group have…

Everyone at the insolvency group have been fantastic at helping me through to getting the IVA all setup if I could give 10 stars I would as they are a fantastic team with the empathy and patience people need in my place. S

14 August 2026
Unprompted review

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