They helped resolve an issue regarding a stolen package. Nick was very nice, resourceful and the gold in general is efficient. I am pleased with the rope chains that I have purchased, including the go... See more
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Review summary
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The prices are unreal for the quality you receive. This is the only place I’d buy chains from, it is plated 18k gold but the craftsmanship on every piece is flawless. I’ve ordered from the site 3 time... See more
Customer service was excellent, packaging was beautiful and I can tell the company cares about its consumers and products… I just bought my second piece this morning. Although it will be my last I wil... See more
First purchase was so easy and the quality is amazing. I did purchase wrong size and they immediately returned my message for return and I decided to exchange it. I am pleased how I was assured everyt... See more
4.5
Excellent
57K reviews
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Awesome on every front
Awesome on every front, exchanges on point! helpful service. My rings and bracelets are very good quality, perfect price range
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Changed my shipping address (incorrect)
When asked to update my Shipping Address, I did and then I used Apple Pay and it switched to my old address. I’ve updated all my cards and on Apple so my order confirmation has the billing address and shipping address incorrect!
7 August 2026
Reply from GLD
Hello Jessica,
We're sorry to hear about the confusion with your shipping address during checkout. We understand how frustrating that can be.
We've followed up with you via email to help get this resolved. We look forward to speaking with you soon!
Kind regards,
The not what I expect from a favorite storebracelet was not as pictured
The bracelet was not as pictured . The clasp was hard to do and the bracelet was tiny ..I need to send it back . This happens with GLD 1 time out of over 3 years -I can live with that . I have already ordered another bracelet .
1 August 2026
Reply from GLD
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that this bracelet didn't meet your expectations and apologize that it wasn't consistent with the quality you've come to expect from us.
We appreciate your loyalty over the past three years and are grateful for your understanding. We're glad to hear you've already ordered another bracelet, and we hope it provides the experience you're looking for.
We've followed up with you via email with return instructions for the original bracelet. If you have any questions or need further assistance with your return, please reply to that email thread, and our team will be happy to help.
Best,
Great experience high quality product…
Great experience high quality product quick delivery could have asked for better .
30 July 2026
Reply from GLD
Hello Landon,
Thank you for your feedback. While we're glad your experience was alright, we're always striving to do better. If there's anything we could have done to make your experience a 5-star one, we'd love to hear your thoughts. We appreciate your support and hope to have the opportunity to serve you again.
Best,
Good jewelry
I appreciated the quickness of my order , also the convenience of ordering. I also enjoyed the deals I was given and the quality of the products I purchased.
29 July 2026
Absolutely love love love this company
Absolutely love love love this company, their packaging and most of all, their jewelry! I already shopped twice and look forward to ordering exclusively from them for my jewelry!
13 July 2026
You actually brought the price down…
You actually brought the price down that is affordable. I have purchased many items from you and have been happy with the products for the exception of the gold chains. They look tarnished so I've never warn them
6 August 2026
Always has high quality items
6 August 2026
Excellent product
Excellent product. Ordering again. Definitely recommend. The little star piece with the diamond on the clasp poke my neck a little but either than that, perfect.
29 July 2026
Customer service on point
Customer service on point ! The quality of products amazing. Thank you
6 August 2026
Very pleased and happy!
First purchase was so easy and the quality is amazing. I did purchase wrong size and they immediately returned my message for return and I decided to exchange it. I am pleased how I was assured everything would be fine and they will get the package out once they received my return. The most amazing customer service! I have already made two orders and I will be doing another one.
6 August 2026
Amazing customer service
Amazing customer service! Amy helped me with an order, and she was very knowledgeable and quick to help me out.
6 August 2026
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