The English Sofa Company Reviews 

1,046
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are completely satisfied with their beautiful and comfortable furniture, praising the exceptional craftsmanship and high-quality materials used across all of the pieces. Shoppers often share that the team provides wonderful assistance during the selection process, making it easy to choose custom options and request fabric samples. Buyers consistently praise the delivery crews for being exceptionally polite, efficient, and careful when bringing large items directly into the home. Though some people experienced noticeably longer wait times or minor delivery delays compared to their initial estimates, customers still valued the final product.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as extremely... See more

Delivery service

People report positive experiences with delivery_service, noting that items arrive promptly and on schedule.... See more

Quality

Consumers find quality to be positive, highlighting excellent workmanship and durable construction. Many... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, knowledgeable, and... See more

Service

Customers had positive experiences with service, describing the whole process as very easy and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke and Richard delivered our 2 new sofas this morning.They were five minutes early, and offered unnecessary apologies! They were brilliant, the dog loved them, and they were really efficient and car... See more

Company replied

Rated 5 out of 5 stars

I'm really pleased with the sofa, much better build quality and fabric than another that I bought from a different firm earlier last year..wish I'd waited and bought both from here. The English Sofa C... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my sofa! I was unsure about ordering something online without seeing it so I called and spoke with Nathan who helped me through the whole process and made it so simple for m... See more

Company replied

Rated 5 out of 5 stars

Experience was great from start to finish.. We visited the showroom, Nathan assisted us to narrow our choices then once we knew the sofa we wanted he went through the options.. There was no pressur... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Manufacturer
  3. Sofa Store

Information provided by various external sources

Based in Manchester, The English Sofa Company is a true UK manufacturer of quality leather sofas and fabric sofas. Manufacturing onsite enables us to control all aspects of the furniture from the hardwood frames through to final finishing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,046)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication

Swatches arrived in good time. My contact with the company has been very helpful. I was given advice regarding delivery due to being in 1st floor apartment. I found this very useful.

15 May 2025
Unprompted review
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Reply from The English Sofa Company

Hi, thank you for the great review. We're glad the swatches arrived promptly and that our team could give you helpful advice around delivery to your apartment. If there's anything else you need, just let us know!

Rated 5 out of 5 stars

I spoke to them to order some leather…

I spoke to them to order some leather samples. The samples came quickly and were a really good size. The leather is a lovely thick soft leather.

29 April 2025
Unprompted review
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Reply from The English Sofa Company

Hi Gillian, thank you for your kind words. We're pleased the samples arrived promptly and that you were impressed with the size and quality of the leather. If you need any further help choosing, we're always happy to assist.

Rated 4 out of 5 stars

Beautiful samples

Beautiful samples, thank you. I will be ordering my sofa now.

3 May 2025
Unprompted review
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Reply from The English Sofa Company

Hi Sandra, thank you for your kind words. We're so pleased you loved the samples and look forward to helping you with your sofa order.

Rated 5 out of 5 stars

New sofa, fast delivery

Really pleased with the delivery and the quick turn round, the sofa is lovely soft leather and really comfortable, would highly recommend

5 May 2025
Unprompted review
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Reply from The English Sofa Company

Hi Anthony, thank you for your lovely feedback. We're so glad you're happy with your new sofa and the quick turnaround. Great to hear the leather and comfort have impressed — we really appreciate the recommendation.

Rated 5 out of 5 stars

Very impressed with the English Sofa…

Very impressed with the English Sofa company. Spent a lot of time searching for a leather sofa that looked okay with my grans 1940's armchairs and found one here. Excellent website. Visited the showroom on our way back from Birmingham. Excellent service in the store. Sales service mainly through email as we live in South Lanarkshire Scotland. Nathan was very good at keeping us updated. Sofa ready when projected. Delivery went very well. Sofa great. A job excellently executed. Would highly recommend this company. Dogs love the Sofa also.

1 May 2025
Unprompted review
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Reply from The English Sofa Company

Hi Toby, thank you for the wonderful review. We're so pleased you found the right leather sofa to complement your gran’s armchairs and that everything from the showroom visit to delivery went smoothly. It’s great to hear the dogs are enjoying it too!

Rated 5 out of 5 stars

Nice Sofa

Nice Sofa , look like They are made well

17 April 2025
Unprompted review
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Reply from The English Sofa Company

Hi Joanne, thank you for your review. We're glad you’re happy with your new sofa and that the quality has made a good impression!

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service .
Ordered some samples and they came next day .

28 April 2025
Unprompted review
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Reply from The English Sofa Company

Hi Sue, thank you for your lovely review. We're so pleased to hear your samples arrived quickly and that you were happy with the service!

Rated 5 out of 5 stars

Really fast service

Really fast service. Ordered my leather samples and they were with me in a couple of days. I was kept up to date via emails.

12 April 2025
Unprompted review
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Reply from The English Sofa Company

Hi Linda, thank you for your kind words. We're so glad the samples arrived quickly and that you found the email updates helpful!

Rated 5 out of 5 stars

So glad I found this company.

So glad I found this company.
Took a leap of faith in buying 2 sofas having not seen them in person. High quality workmanship and so comfortable. Highly recommended. Delivery Company will be getting 5 stars too.

14 April 2025
Unprompted review
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Reply from The English Sofa Company

Hi Dawn, Thank you so much for the lovely review. We’re really glad you took the leap and that both sofas have lived up to expectations! It's brilliant to hear you're happy with the quality and comfort, and we’ll be sure to pass your kind words on to the delivery team as well.

Rated 5 out of 5 stars

I've been searching for a pair of art…

I've been searching for a pair of art deco sofas for sometime now. Trawling through the never ending pages of the web.

Looking for a uk company with local craftsman. It does look like I've finally found someone.

So far so good, I've been in contact, they have sent be swatches, I'm trying to curb my enthusiasm. It's all going to plan, they have a remarkable company servicing the whole of the UK.

They are very attentive, they will even provide me a quote with the sales price as I received the swatches during the sales. This gives me time to order the perfect sofas for me.

So, I will give a more up to date experience once I take delivery. Currently everything is perfect and going to plan...

15 April 2025
Unprompted review
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Reply from The English Sofa Company

Hi Rodney, Thank you for sharing your experience so far — it’s great to hear that your search for the perfect art deco sofas may finally be coming to an end! We're really pleased the swatches and support have helped you feel confident in the process, and we look forward to helping you complete your order when you're ready. We’ll be just as excited to hear how everything turns out once your sofas are in place!

Rated 5 out of 5 stars

Samples were delivered promptly

Samples were delivered promptly, and will be great to take with us as we shop for complementary pieces to our lovely new sofa we'll be ordering!

11 April 2025
Unprompted review
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Reply from The English Sofa Company

Hi Holly, Thank you for your review! We’re so glad to hear the samples arrived promptly and that they’ll help you find the perfect complementary pieces for your new sofa. We look forward to helping you with your order when you're ready!

Rated 4 out of 5 stars

Five Star Sofa

Five Star Sofa. Very happy with the quality and the gorgeous warm brown colour (Vintage Copper). Two seater is plenty big enough for two (or one and a large dog). Company were very helpful in recommending the most dog-friendly leather. Excellent delivery experience.
I've knocked a star off because the sofa took 2 weeks longer than predicted. I don't mind this at all but it is a shame that the company don't feel the need to communicate with customers about any delays. When I contacted them to find out how things were going, they said they would get back to me and didn't.

10 April 2025
Unprompted review
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Reply from The English Sofa Company

Hi Caroline, Thank you for sharing your feedback! We're so pleased to hear you're happy with the quality of your new sofa and the beautiful Vintage Copper colour. It’s great that the leather has worked out so well for you and your dog too! We truly appreciate your comments about the delivery experience and your insight regarding communication. We understand how important it is to keep customers updated, and we’ll certainly take your feedback on board to improve our service moving forward. Thanks again for choosing us!

Rated 5 out of 5 stars

Sent out samples really quickly and…

Sent out samples really quickly and beautiful leather. Looking forward to visiting the showroom

10 April 2025
Unprompted review
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Reply from The English Sofa Company

Thanks, Emma! So pleased the samples arrived quickly and that you loved the leather. We’d love to welcome you to the showroom soon!

Rated 5 out of 5 stars

Super quick delivery of samples and…

Super quick delivery of samples and good thing to do as colours not quite what you may imagine - so good to get samples.

1 April 2025
Unprompted review
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Reply from The English Sofa Company

Thanks, Max! Great to hear the samples reached you quickly — it's definitely worth seeing the colours in person to get a true feel. Glad they helped with your decision!

Rated 5 out of 5 stars

Very pleased with our new sofa

Very pleased with our new sofa. It is super comfy and stylish There was a tiny of damage on the sofa back less than 1/2 cm and it was sorted out with invisible mending. Very good customer service and great to buy British and have item made to order. Thsnk you very much

10 April 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Clare! We're so pleased to hear you're happy with your stylish new sofa and that the comfort is just right. We're also glad we could resolve the small issue swiftly for you, and we really appreciate your support for British-made furniture.

Rated 5 out of 5 stars

Excellent, first class service

From quality samples to helpful advice, timely arrival by a professional and friendly delivery service. Excellent, first class experience.
We have had our 3 leather chesterfield sofas for several weeks now and are still delighted with them.

10 April 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Angela – we're so glad you're still enjoying your Chesterfields suite weeks later! It's lovely to hear everything from samples to delivery met your expectations, and we truly appreciate your kind words.

Rated 5 out of 5 stars

Beautiful sofa and great service

I'm so happy with my beautiful sofa and the service from The English Sofa Company. The sofa I fell in love with was slightly too big for my space. After ordering leather samples from them and a quick conversation with their sales team, they checked if the chaise element of the sofa could be reduced - and luckily for me it could. The sofa arrived on Friday and looks stunning. It's comfortable and looks so luxurious. I ordered the Lyme Chaise sofa.

4 April 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Samantha! We're so pleased to hear that we could help tailor the Lyme Chaise to suit your space. It’s great to know you’re loving how it looks and feels in your home – luxurious and comfortable is exactly what we aim for!

Rated 5 out of 5 stars

Great advice when I went to choose the…

Great advice when I went to choose the sofa from the showroom and then good communication throughout the process. Love our new sofa!

25 March 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Victoria! We're so glad you found the advice in the showroom helpful and that you love your new sofa. It’s great to hear everything went smoothly from start to finish!

Rated 5 out of 5 stars

The English Sofa Company are a company…

The English Sofa Company are a company to be recommended. They sent me leather samples in the post by return. Good size samples that give a true impression of the leather. They have a large range of sofas, chairs, sofa beds, beds etc in a large choice of colours and materials. With the samples they sent me a colour catalogue. Excellent service.

6 April 2025
Unprompted review
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Reply from The English Sofa Company

Thank you for your lovely review! We're so pleased to hear the leather samples and catalogue were helpful and that our range impressed you. It's great to know our service met your expectations — we really appreciate the recommendation!

Rated 5 out of 5 stars

Leather samples

The service you gave just for asking for sample of the leather you use was first class. And we hope to give order in the near future.
Thank you,
Ray Puttock

27 March 2025
Unprompted review
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Reply from The English Sofa Company

Thank you, Ray — we really appreciate your kind words! We're glad the sample service made a great impression, and we’ll be here when you’re ready to place your order.

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