I'm really pleased with the sofa, much better build quality and fabric than another that I bought from a different firm earlier last year..wish I'd waited and bought both from here. The English Sofa C... See more
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Review summary
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Luke and Richard delivered our 2 new sofas this morning.They were five minutes early, and offered unnecessary apologies! They were brilliant, the dog loved them, and they were really efficient and car... See more
Company replied
The English Sofa Co were very helpful in providing information and color swatches whilst we were choosing our sofa. The level of detail on their website was very good, but they also provided phone s... See more
Company replied
Experience was great from start to finish.. We visited the showroom, Nathan assisted us to narrow our choices then once we knew the sofa we wanted he went through the options.. There was no pressur... See more
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Company details
Information provided by various external sources
Based in Manchester, The English Sofa Company is a true UK manufacturer of quality leather sofas and fabric sofas. Manufacturing onsite enables us to control all aspects of the furniture from the hardwood frames through to final finishing.
Contact info
Ford Lane, M6 6PD, Manchester, United Kingdom
- 0161 736 5733
- sales@theenglishsofacompany.co.uk
- www.theenglishsofacompany.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service from The English Sofa…
Great service from The English Sofa Company. Nathan and the team were very helpful and attentive. Highly recommended.
9 July 2026
Unprompted review
The English Sofa Co were very helpful…
The English Sofa Co were very helpful in providing information and color swatches whilst we were choosing our sofa. The level of detail on their website was very good, but they also provided phone support during the process. Having purchased a sofa, it arrived on time and the contractor making the delivery was excellent - moving the sofa into our first floor lounge and removing the old one.
The quality of our new sofa is excellent.
15 June 2026
Unprompted review
Reply from The English Sofa Company
Hi Mr Dibden, thank you for taking the time to share your experience. We’re pleased to hear the colour swatches, website information and phone support helped make the decision process easier. It’s also great to know your sofa arrived on time and that the delivery team were able to assist with getting it into place and removing the old one. Most importantly, we’re delighted to hear you’re happy with the quality of your new sofa. Thank you for your kind feedback.
Top quality sofas and Excellent Service.
We're renovating a 1930's house and wanted retro sofas to match the overall look of the property.
The Waldorf is perfect for this with it's beautiful curved arms.
We visited the Salford showroom/workshop and Nathan looked after us so well. Answered our questions, explaining everything and giving recommendations without any pressure. We could take our time until we were sure.
The whole process from ordering to receiving was very easy and went like clockwork, the delivery men were excellent. Nothing phased them and they worked so well as a team.
The quality of workmanship on the 2 sofas we bought is superb. The leather is gorgeous and they are extremely comfortable.
We had a small issue on one cushion recently and I contacted Nathan who sorted it out without any problems at all.
I was able to drop the cushion off in Salford and it was returned to me quickly by parcel force. Really well wrapped for protection during transit.
We will have these sofas for many years I'm sure as they are so good. If I do ever need new ones , I would not hesitate to use this company again.
Thank you for looking after us so well and providing a superior product.
4 May 2026
Unprompted review
Reply from The English Sofa Company
Hi Margaret, thank you for taking the time to share such a detailed review. We’re delighted to hear your Waldorf sofas complement your renovation so perfectly and that the showroom visit helped you feel confident in your choice. It’s great to know Nathan was able to guide you through the process without any pressure, and that everything from ordering to delivery went smoothly. We’re also pleased we could quickly resolve the cushion issue for you. Most importantly, it’s wonderful to hear how happy you are with the quality, comfort and craftsmanship of your sofas. Thank you for your kind words and continued support.
Great quality leather sofas which look…
Great quality leather sofas which look superb.
Good communications throughout the ordering and manufacture through to delivery, which went smoothly.
10 June 2026
Unprompted review
Reply from The English Sofa Company
Hi Hugh, thank you for taking the time to share your feedback. We’re delighted to hear you’re happy with the quality and appearance of your leather sofas. It’s also great to know the communication throughout the ordering and manufacturing process kept you informed and that delivery went smoothly. We really appreciate your kind comments and support.
We received regular updates throughout…
We received regular updates throughout manufacture.
Delivery date was met.
Delivery guys were fantastic,
Very happy.
3 June 2026
Unprompted review
Reply from The English Sofa Company
Hi Mr Collins, thank you for taking the time to share your feedback. We’re pleased to hear the updates throughout manufacture kept you informed and that everything was delivered as promised. It’s also great to know the delivery team made such a positive impression. We’re delighted you’re happy with your experience and appreciate your kind comments.
Comfortable leather sofa
Sofa just delivered. Looks good, but obviously how it lasts over time will tell.
The courier they used to deliver the leather sofa was excellent at communicating dates and times and the guys that delivered it were helpful.
10 June 2026
Unprompted review
Reply from The English Sofa Company
Hi Michael, thank you for taking the time to share your feedback. We’re pleased to hear your new leather sofa has arrived safely and that you’re happy with its appearance. It’s also great to know the courier team kept you well informed and that the delivery itself went smoothly. We appreciate your comments and hope you continue to enjoy the comfort and quality of your sofa for many years to come.
We are absolutely delighted with our…
We are absolutely delighted with our two handmade sofas from The English Sofa Company. Being able to choose our own fabric was a huge bonus, as it meant we could create sofas that perfectly suit our room and personal style.
The whole process was very easy from start to finish, and the company was extremely helpful in assisting us with the ordering process and answering any questions we had. Nathan was very helpful and replied to my e-mails quick.
We were also very impressed with the delivery service. The two gentlemen who delivered our sofas were incredibly careful and considerate. As we asked for the sofas to be brought in through the window to make access easier, they thoughtfully covered our window sill to protect it, and they also removed their shoes before coming inside the house.
Excellent customer service throughout, beautiful quality sofas, and a very professional delivery team. We would highly recommend The English Sofa Company and will definitely use them again in the future.
12 May 2026
Unprompted review
Reply from The English Sofa Company
Hi Svetlana, thank you for taking the time to share such a detailed review. We’re really pleased to hear your two handmade sofas have turned out exactly as you hoped and that choosing your own fabric helped create the perfect fit for your home and style. It’s great to know Nathan was able to assist throughout the process and that the delivery team took such care bringing the sofas into your home. We truly appreciate your kind words, recommendation and support, and we’d be delighted to help you again in the future.
Great quality, super comfy
We had been looking for a high-quality sofa for a while, and it turns out The English Sofa Company was the way to go! Their sofas are made from solid wood, manufactured in the UK, and they even send out free fabric swatches.
We needed something durable that would last a long time, and we had very precise width requirements. We ended up choosing the Columbus Fabric Chaise Sofa in the 2.5-seater size (2.4m width) in the "Lovely Cypress" fabric.
While we had to wait a few weeks for delivery, it was well worth it—the sofa fits our space perfectly and is super comfy. Customer service was also fantastic; when we changed our minds about the leg color, a quick phone call was all it took to get our order updated.
The delivery service was equally great. The team was fast, polite, and very knowledgeable about how to assemble the pieces. We also visited the showroom to see the sofas and extra swatches in person, which was incredibly useful. Highly recommend!
8 April 2026
Unprompted review
Reply from The English Sofa Company
Hi Emilia, thank you for taking the time to share such detailed feedback. We’re really pleased to hear your Columbus Fabric Chaise Sofa in Lovely Cypress has worked so well for your space and that the comfort has lived up to expectations. It’s great to know the swatches, showroom visit and advice from the team helped you make the right choice, and that updating the leg colour was handled easily. We’re also glad delivery and assembly went smoothly. Thank you for recommending The English Sofa Company.
Bad experience
From a swatch sample to ordering went brilliantly until my sofa was delivered where upon I noticed snagging in the stitching and the lining underneath wasn’t stuck down. Apart from that I can honestly say this is the most uncomfortable sofa I have ever purchased. So so disappointing!
PS. I did mention it to the delivery men and reported all but no one came back to me.
22 April 2026
Unprompted review
Reply from The English Sofa Company
Hi Rita, thank you for taking the time to share your feedback. We’re very sorry to hear that the sofa has not met your expectations and that you experienced issues following delivery.
We’re also sorry to hear you felt your concerns were not followed up after being reported. Unfortunately, we have been unable to locate a customer service query linked to your order, but we would very much appreciate the opportunity to investigate this properly and look into the issues you have raised.
Please contact us directly at sales@theenglishsofacompany.co.uk with your order details and any photos of the concerns, and our team will be happy to assist further. We genuinely value your feedback and would like the chance to help resolve this for you.
Very helpful and patient when we came…
Very helpful and patient when we came up from stoke on trent couldn't have done any more
29 January 2026
Unprompted review
Reply from The English Sofa Company
Hi Carole, thank you for taking the time to share your feedback. We’re really pleased to hear the team were helpful and patient during your visit, especially after travelling up from Stoke-on-Trent. It’s lovely to know you felt well looked after throughout your time with us. We truly appreciate your kind comments.
Sofa bed review
The sofa/bed arrived just in time for…
The sofa/bed arrived just in time for my son who was visiting at the time to try it out. He rates it excellent. The operation to convert it into a bed couldn't be easier, one swift pull of the bar and it's unfolded and the same to return it to sofa use again which is very comfortable and stylish; however, on the administration side the performance was not so good which is the reason for only four stars. The girl who dealt with the purchase, Jodie I think her name was, informed us we would have conformation of the sale within three days plus updates along through production. None of this happened which left us very concerned especially when it seems like every day now we are constantly being told to be wary of internet scams. After five weeks had passed I did email you for confirmation and an update report to which I received an apology and order of acknowledgement.
On the other hand your courier, Empire Delivery, were completely the opposite sending us notification as soon as they had the item in their care and constantly updating us on delivery date and times.
Would I use THE ENGLISH SOFA COMPANY again? Yes I would we are delighted with the product which looks great and at home in the room.
10 April 2026
Unprompted review
Reply from The English Sofa Company
Hi Muslaf, thank you for taking the time to share your experience. We’re really pleased to hear the sofa bed has been a success and that both the comfort and ease of converting it have stood out. We are sorry, however, that the communication during the order process was not as clear or consistent as expected, and we understand how concerning that can feel when making an online purchase. Your feedback regarding updates and order confirmation is appreciated and will be reviewed internally. It’s great to know the delivery experience with Empire Delivery went smoothly and that overall you’re delighted with the finished sofa bed in your home.
The Sofa and ottoman came today…
The Sofa and ottoman came today absolutely beautiful . Very high standard of craftsmanship. Thank you Nathan and company .
Delivered with Care by Luke and Richard unwrapped , put into place
Thank you
6 May 2026
Unprompted review
Reply from The English Sofa Company
Hi Fiona, thank you for taking the time to share your feedback. We’re really pleased to hear you’re happy with the craftsmanship and overall finish of your sofa and ottoman. We’ll be sure to pass your kind comments on to Nathan, Luke and Richard as well. It’s great to know everything was delivered carefully and set up just as it should be. We truly appreciate your review.
Very pleased with my sofa
Very pleased with my sofa. It is good quality and I was impressed with the delivery team. I was a little disappointed with the order process, I did not receive an email confirming my order despite paying in full up front. I was only emailed once with an update during the process and despite expecting it to be delivered within 6 to 8 weeks it was actually 12 weeks from date of order to delivery.
5 May 2026
Unprompted review
Reply from The English Sofa Company
Hi Alison, thank you for taking the time to share your experience. We’re really pleased to hear you’re happy with the quality of your sofa and that the delivery team made a positive impression. We are sorry, however, that the communication during the order process was not as clear or consistent as expected, particularly regarding the missing confirmation email and the extended lead time. We understand how frustrating that can be when ordering such an important piece. Your feedback is appreciated and will be reviewed internally as we continue improving our customer experience.
Great customer service
Great customer service from ordering to delivery, communication was excellent too. It did take a long time from ordering to delivery, but its hand made in the UK, not in China and finished in the UK. From what I gathered the frame is made in Liverpool, and the upholstering and leather is finished in Wiltshire. Then a distributor collects it and delivers in and places it in the home. All in all pretty seamless, its a big thing in our home, but its what Mum ordered, so we have to like it.
7 April 2026
Unprompted review
Reply from The English Sofa Company
Hi John, thank you for taking the time to share your experience. We’re pleased to hear the customer service and communication kept you well informed from ordering through to delivery. We appreciate your understanding regarding the lead time, as each piece is handmade here in the UK with care and attention throughout the process. It’s great to know everything arrived smoothly and that the sofa has found its place in your home. We really appreciate your feedback.
From ordering to delivery was so easy
From ordering to delivery was so easy. Any queries were dealt with immediately and the staff were very helpful and polite. The delivery went very smoothly and we received a call to tell us it would arrive early. We are so pleased with the sofa bed. It’s extremely well made and looks great. Five star service all round.
16 April 2026
Unprompted review
Reply from The English Sofa Company
Hi George, thank you for taking the time to share your experience. We’re really pleased to hear the whole process felt easy from start to finish and that the team were able to help with any queries along the way. It’s great to know delivery went smoothly, especially with the early arrival update, and that you’re happy with the quality and look of your sofa bed. We truly appreciate your kind feedback.
Good advice and information provided…
Good advice and information provided for someone who wasn’t able to visit the showroom. Samples delivered quickly and helpful information on the seat height which was important to me
Thankyou
19 March 2026
Unprompted review
Reply from The English Sofa Company
Hi, thank you for taking the time to share your feedback. We’re pleased to hear the advice and information provided helped you make the right choice, especially without being able to visit the showroom. It’s great to know the samples arrived quickly and that details like seat height were useful in your decision. We really appreciate your kind comments.
Seamless ordering and delivery process
Seamless ordering and delivery process, for a beautiful new sofa.
15 April 2026
Unprompted review
Reply from The English Sofa Company
Hi, thank you for taking the time to share your feedback. We’re pleased to hear the ordering and delivery process was smooth and straightforward. It’s great to know you’re happy with your new sofa and how it’s turned out. We really appreciate your review.
Great communication and customer service
Informative interactive site.
Questions answered when asked by knowledgeable customer service.
Communicated throughout the process from ordering to delivery.
Sofa beautiful craftsmanship definatley fulfilled my expectations.
14 January 2026
Unprompted review
Reply from The English Sofa Company
Hi, thank you for taking the time to share your experience. We’re pleased to hear you found the website informative and that the team were able to answer your questions clearly. It’s great to know you felt well informed throughout the process and that the craftsmanship of the sofa has lived up to expectations. We really appreciate your feedback.
We are so happy with our new furniture
We are so happy with our new furniture
10 April 2026
Unprompted review
Reply from The English Sofa Company
Hi David, thank you for taking the time to share your feedback. We’re really pleased to hear you’re so happy with your new furniture. We truly appreciate your kind words and your support.
Took delivery of a sofa from this…
Took delivery of a sofa from this company, great service and quality.
26 March 2026
Unprompted review
Reply from The English Sofa Company
Hi Sam, thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience and that both the service and quality of your sofa met expectations. We really appreciate your review.
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