I had issues ordering on line, so this review mainly is for the very polite phone service. Imran was polite and friendly, very efficient and engaging. My order was processed within minutes and dispa... See more
Company replied
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This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more
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Fantastic experience shopping with this company, they have a great range of pod flavours that you don't come across in standard shops and the delivery is super quick. Much cheaper than corner shops an... See more
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Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more
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Company details
About The Electronic Cigarette Company (UK) Ltd
Written by the company
The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.
We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.
Below are just a few reasons why you should choose The Electronic Cigarette Company:
- FREE shipping with all orders over £15
- FREE top brand e-liquids with any kit over £10
- FREE Nic shots included with any shortfill e-liquid purchase
- Great value e-liquid multi-buy deals
- Vape subscriptions available from £25 per month
- E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
- Customer service available 6 days a week for expert advice
With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.
Disposable Vape Alternatives In Stock!
Written by the company
- Starting From £5.99
- Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
- Expert Customer Service
- Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
- Coil Price Match
- We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
- E-liquid Price Promise
- We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
- Everyday Low Prices
- The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.
Free shipping over £15
High quality e-cigarettes and e-liquid.
Free delivery with any spend over £15.
All products come with a 28 day warranty.
Everyday low prices on e-cigarettes, accessories and e-liquid.
E-liquid subscriptions available from £25
Contact info
The Old Fire Station, Manchester Road, BB5 2BH, Accrington, United Kingdom
- 01254 269380
- info@theelectroniccigarette.co.uk
- www.theelectroniccigarette.co.uk
4.8
Excellent
22K reviews
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Very good company
Very good company, been ordering from them a few years now and no complaints, prompt delivery and fair prices
22 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review, and for giving us the maximum 5 star rating, great to know that you are very happy overall with the service, rapid delivery and competitive pricing that we offer.
Hopefully you will continue shopping with us for all your vaping essentials, as a loyal and valued customer.
Have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Product as described very fast delivery…
Product as described very fast delivery would highly recommend
29 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products.
Hope you have a fantastic rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Always quick delivery
Always quick delivery. Never have any problems and always get the correct items.
29 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for sharing your feedback with us, nice to know that you are receiving your vaping products very promptly, just as we expect for you.
Hope you have a lovely rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us your feedback and for giving us the maximum 5 star rating it really is very much appreciated by us all within the TECC team.
Hope you have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
This is the only company I will order…
This is the only company I will order vapes from delivery is next day and always on time never had an issue if I had a problem with a faulty vape they sent new one out same day. The prices and deals they offer are exceptional
29 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave a detailed review of the overall service you have received nice to know that you are accustomed to high standard of service, after sales support and that you are content with the competitive pricing we offer.
Hope you have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
This was my first time using this…
This was my first time using this company, and I'll be honest I was a bit dubious as I'd never heard of them before, however my delivery arrived the day after ordering and I'll definitely be ordering from here again
28 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time out to share your feedback about your initial experience when shopping with us for your chosen vaping products, nice to know that it was a pleasant experience overall and hopefully you will continue to use us as your go to preferred retailer for all of your vaping essentials.
Hope you have a lovely rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review the 5 stars and importantly for choosing us for the purchase of your vaping products.
If you ever need any help, support or guidance, please feel free to get in contact and we will be happy to assist as best we can.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and most importantly for choosing us for the purchase of your vaping products.
Hope you have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Recommended!!!
28 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review and for awarding us the maximum 5 star rating, hope you have a really good week.
Many Thanks
Mick
The Electronic Cigarette Company
not secure
Package came opened wasn’t secure or discreet at all however vapes are fine and do seem to work
28 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks for sharing your feedback, sorry to hear that your parcel arrived open, but glad to know everything is ok with the contents, we do package securely and with care at our warehouse, the couriers do carry a large volume of parcels at any given time, so I suspect that any damage to outer package was likely caused during transit.
If you ever experience any issues, which we hope you do not, please contact our customer services team directly and we will be happy to raise any necessary complaint with the courier directly on your behalf.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Afternoon
Sorry to hear that you experienced issues with your delivery, we send all items out promptly and well packaged, if you received your parcel and it looks to have been damaged or tampered with in any way, we would need you to contact our customer services team to allow us the opportunity to investigate and provide a resolution.
I cannot see any direct contact with us since your order was recorded as delivered.
We can be contacted by phone 01254 269380, email info@theelectroniccigarette.co.uk or live chat on the website.
Many Thanks
Mick
The Electronic Cigarette Company
Have used the Electronic Cigarette…
Have used the Electronic Cigarette Company numerous time and will continue to do so as the service is very quick and reliable and always have what I need in stock and delivery is rapid mand the staff are great to deal with, highly recommend.
27 July 2026
Unprompted review
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review, great to know that you are accustomed to receiving high standard of service and aftersales support, this is exactly what we expect for you consistently.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Very fast delivery
Very fast delivery, order arrived the next day.
Great prices, Will definitely order again.
Highly recommend
30 July 2026
Unprompted review
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for continuing to order your vaping products from our website, great to know that you are very happy overall.
Hope you have a great week ahead.
Many Thanks
Mick
The Electronic Cigarette Company
quality products and prompt delivery.
27 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks for taking time to share your feedback, really good to know that you are happy with the product quality and that you are receiving your vaping products very promptly, just as we expect for you.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time out to share your feedback with us, really good to know that you are very happy overall with product quality, competitive pricing and rapid delivery of your vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks for taking time to share your own personal feedback, great to know that you are receiving your vaping products rapidly, just as we expect for you.
Hope you have a lovely week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Good company
Good company, ordered from them many times. Never had any issues, very reliable and always quick delivery.
26 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for your review and for your complimentary feedback, really good to know that you are accustomed to receiving your vaping products from us without any issues.
If you ever need any help or support please feel free to get in contact with us.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Good price and delivered as stated
26 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products.
Have a lovely week ahead.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your feedback with us and for awarding us the max 5 star rating, really is very much appreciated by us all within the TECC team.
Hope you have a really good week ahead.
Many Thanks
Mick
The Electronic Cigarette Company
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