This is the second time we are using this company to order tracks for our bay windows. Although there was a hiccup with one of our tracks (damaged during delivery), a replacement was sorted straight a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I stumbled across this company whist researching curtain tracks. The ordering process was straightforward with advice provided to help you make the right decision, and the items arrived quickly.... See more
Company replied
We have replaced the curtain rails in five rooms, which included two large bays. No problems at all, the rails were cut exactly to the size requested and they were very easy to install. Once the cur... See more
Company replied
It can be a bit daunting ordering anything that's custom-made online. You can order with absolute confidence with this brilliant company and I highly recommend them. They are available on the phone to... See more
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Company details
Written by the company
Based in the UK, our company specialises in providing top-quality made-to-measure curtain poles, tracks, and accessories. At the Curtain Pole and Track Company, we understand that every window is unique, which is why we offer a wide range of bespoke curtain poles and tracks tailored to your specific needs. One of our standout offerings is our Silent Gliss curtain poles, known for their exceptional quality and noiseless operation. These curtain poles are designed to add a touch of elegance to your windows while ensuring smooth and silent functionality. Whether you have bay windows that require a custom solution or extra-large windows that demand longer poles, we have you covered. Our team of experts is dedicated to helping you find the perfect curtain pole or track that not only fits your windows flawlessly but also complements your interior décor. We believe that the right window treatments can transform a space, and we are here to make that transformation seamless for you. In addition to our made-to-measure curtain poles, we also offer a wide selection of accessories to enhance your window dressing, from finials and brackets to rings and hooks. Experience the difference of tailor-made window solutions with The Curtain Pole & Track Company. Elevate your interior design with our bespoke curtain poles and tracks today!
Contact info
Unit 6, High Wycombe Business Park, Genoa Way, HP11 1NY, High Wycombe, United Kingdom
- 01494 535699
- info@thecurtainpoleandtrackcompany.com
- www.thecurtainpoleandtrackcompany.com
4.6
Excellent
812 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
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A good personal service
The product was good and it arrived promptly.
There was a problem but it was dealt with quickly, efficiently and without a fuss.
I would highly recommend this company
27 August 2025
Reply from The Curtain Pole & Track Company
Thank you for your kind feedback! We're so pleased to hear that you were happy with the product and prompt delivery. It's also great to know that, when a problem arose, our team were able to resolve it quickly and without any fuss.
We really appreciate your recommendation and would love to help again in the future if needed.
I tried a bend yourself track from John…
I tried a bend yourself track from John Lewis first. it was a nightmare. Your track fitted perfectly and had easy instructions.
31 August 2025
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're so pleased to hear our track was a perfect fit and that the instructions made installation easy. It’s great to know we could provide a smoother experience after your initial challenges — if you need anything else, we’re always happy to help!
Sadly we only needed the finial disc…
Sadly we only needed the finial disc but needed to buy the entire finial with inners as well.
Also the tube fixing to the wall bracket is difficult with sloping sceiling over it with only a turn of the thread for connection.
The small allen key tends to round for the bracket alignment also.
29 August 2025
Fantastic Customer Experience
It can be a bit daunting ordering anything that's custom-made online. You can order with absolute confidence with this brilliant company and I highly recommend them. They are available on the phone to provide you with advice and reassurance, and will sort out any concerns immediately. A big 'thank you' to Tessa for all her help.
27 August 2025
Reply from The Curtain Pole & Track Company
Thank you for your fantastic review! We completely understand that ordering custom-made products online can feel a bit daunting, so we’re thrilled to hear that you felt confident and supported throughout the process.
A big thank you as well for your kind words about Tessa — we’ve passed your feedback on to her and she was so pleased to hear how much you appreciated her help. We’re delighted you’d recommend us, and if there’s anything else we can assist with, please don’t hesitate to get in touch.
Good quality and cut to size
The product is good quality and cut to size as indicated. It was delivered on the indicated by the company, but the timing slot given by the delivery company was from 7am to 6pm. I would have given 5 stars if I had been given more options for the delivery.
19 August 2025
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We’re really pleased to hear that you’re happy with the quality of the product and that it was cut to the correct size and delivered on the day we advised.
We completely understand your frustration with the wide delivery time slot. We’ve been working closely with our delivery partner to improve this, aiming to provide more accurate and convenient delivery updates for our customers in the future.
Your feedback is appreciated, and if there’s anything else we can help with, please don’t hesitate to get in touch.
Very good people to deal with
Very good people to deal with. Helpful knowledgable and efficient. What more can you need? Would definitely use again.
7 August 2025
Reply from The Curtain Pole & Track Company
Thank you for your kind review! We're so pleased to hear you found our team helpful, knowledgeable, and efficient – exactly what we aim for. We're delighted you'd choose to use us again, and we’ll be here whenever you need us.
A quality product from a quality company
This is a very good company selling quality products. The staff were knowledgeable, helpful and very professional. I was kept informed at all times regarding order preparation and shipping. I installed the track last week and hung the curtains yesterday. Everything works well and looks great!
7 August 2025
Reply from The Curtain Pole & Track Company
Thank you for your lovely review! We’re so pleased to hear that you had a positive experience from start to finish. It’s great to know our team were knowledgeable, helpful, and professional, and that you were kept well informed throughout the process.
We’re delighted the track was easy to install and that everything is working well and looking great now the curtains are up! If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Very efficient and excellent product…
Very efficient and excellent product made to measure.
23 July 2025
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We’re so pleased to hear you found our service efficient and are happy with your made-to-measure product. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Amazing products and customer service…
Amazing products and customer service Ruth is so helpful and knowledgeable. Will always use this company for poles and tracks.
2 August 2025
Reply from The Curtain Pole & Track Company
Thank you for your fantastic review! We’re so pleased to hear that you’re happy with both our products and customer service. We’ve passed your lovely feedback on to Ruth—she was thrilled to hear how much you appreciated her help and knowledge.
We’re delighted to know you’ll continue to choose us for your poles and tracks, and we look forward to assisting you again in the future.
The attention to detail and speed of…
The attention to detail and speed of service were excellent. I will definitely use them again.
15 August 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for your kind words! We’re so pleased to hear you were impressed with our attention to detail and speedy service. We’d be love to assist you again in the future—just let us know when the time comes.
Reply from The Curtain Pole & Track Company
Thank you for your great feedback! We’re delighted to hear you were pleased with the service and really appreciate the recommendation. If there’s anything else we can help with, just let us know.
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We’re glad to hear you’re happy with the product and that it arrived promptly. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Fantastic service
Fantastic service. Good quality on time and great follow up on a customer service question.
6 July 2025
Reply from The Curtain Pole & Track Company
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the quality, timely delivery, and the follow-up from our customer service team. Providing a smooth and supportive experience is always our aim. If there’s anything else we can help with, just let us know.
Great service, great product
We had great service from Curtain Pole and Track and paid extra for their measurement and fitting service to ensure our rather complicated bay window track was made and fitted correctly. It all looks superb and works brilliantly. Not a cheap option but worth it.
30 July 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for your kind feedback! We’re so pleased to hear that you had a great experience with our team and that the measurement and fitting service helped ensure everything was just right for your bay window.
We know bay windows can be tricky, so it’s fantastic to hear that the end result looks superb and works brilliantly. We really appreciate your comments, and we’re glad you felt it was worth the investment. If there's anything else we can help with in the future, we’d be happy to assist.
Very Quick
I ordered an electric Somfy track on Monday at midday. As it was for a bay window, it had to be cut to size and shaped to fit. I was told it would be dispatched on the Thursday but it arrived on Wednesday. It was very well packed with a wooden frame to support it. Once installed, it was a perfect fit.
16 July 2025
Unprompted review
Reply from The Curtain Pole & Track Company
Thank you for your wonderful feedback! We're so pleased to hear that your electric Somfy track arrived even earlier than expected and that it was well packaged to ensure safe delivery.
It's fantastic to know that the made-to-measure shaping for your bay window was spot on and that the track fit perfectly once installed. If there’s anything else we can assist you with in the future, we’d be more than happy to help.
Superb quality Silent Gliss products…
Superb quality Silent Gliss products and terrific service, especially being so helpful with dimensions for a tricky bay window.
17 June 2025
Reply from The Curtain Pole & Track Company
Thank you for your fantastic feedback! We’re so pleased to hear that you’re happy with the superb quality of the Silent Gliss products and the service you received.
It’s great to know our team were able to assist with the dimensions for your tricky bay window—getting those details right can make all the difference. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Excellent service and product.
Excellent service and product.
I ordered a Silent Gliss 1280 curtain track for a bay window having had a query quickly answered by Ruth.
I used the excellent measuring guide provided on the website to create my order.
The product arrived incredibly well packaged and fits perfectly.
We are very impressed and would highly recommend The Curtain Pole and Track Company.
Thank you.
7 July 2025
Unprompted review
Silent Gliss curtain track
Product as described, arrived quickly. Not much comms warning of delivery date time however
28 June 2025
Reply from The Curtain Pole & Track Company
Thank you for your feedback! We're pleased to hear the product arrived quickly and met your expectations.
We appreciate your comment regarding communication about the delivery date and time. We’ve taken this on board and have been working closely with our delivery partner to ensure customers receive clearer updates when their orders are dispatched and out for delivery.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Excellent
Excellent, very prompt service. The part i ordered arrived within 24 hours of placing the order.
23 June 2025
Reply from The Curtain Pole & Track Company
Thank you so much for your kind words! We're delighted to hear your order arrived so promptly — we always aim to provide fast and efficient service. We really appreciate you taking the time to leave a review!
Reply from The Curtain Pole & Track Company
Thank you for your kind words! We’re so pleased to hear you were happy with our prompt service. If there’s anything else we can help with, please don’t hesitate to get in touch.
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