The Cork Company Reviews 

163
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My previous purse, which I had for about 4or5 years, was 14 cm big, and I loved it, sad when the zip failed. I didn't want your larger one, and I am learning to cope with the 11cm one, but quality a... See more

Rated 5 out of 5 stars

The customer service provided by Nadia of the Cork Company was incredible. I initially bought the bag off of eBay, it was delayed, then eBay’s global shipper prohibited it. I ordered straight from the... See more

Rated 5 out of 5 stars

This is my 3rd purchase from this shop! I'm seriously obsessed with cork – they last just as long as leather without the cruelty! The shop owner, Nadia, is friendly and wonderful to deal with it. I de... See more

Rated 5 out of 5 stars

Beautiful cork tote bag purchased this time (my 5th purchase from The Cork Company). Lovely quality, as always. It was sent promptly and with a personal thank you note. Love the plastic-free packagin... See more

Company details

  1. Handbags Shop
  2. also in
  3. Bag Shop
  4. Fashion Accessories Store

Written by the company

Love For Fashion - Respect For Nature Luxury handmade cork handbags, backpacks, wallets, purses and other fashion accessories. Beautifully designed and handcrafted, our range is 100% vegan, ethically made, cruelty-free and PETA-approved.


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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4.9

All reviews

(163)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, beautiful products

The bag I picked was out of stock but they emailed me very quickly to offer an apology and an option to chose between another colour or full refund. I’ve chosen another colour and the bag was delivered in no time. Pretty little purse.

3 January 2024
Rated 5 out of 5 stars

Great customer service

Great customer service - I ordered a cork wallet for my sister, who lives in Europe, and communication about the postage and customs fees was clear and helpful! My sister loves the wallet.

13 December 2023
Rated 5 out of 5 stars

Perfect for me

I received my bag in great time after ordering and the little hand written note upon opening was very sweet and makes it feel a lot more personal.
My old fabric handbag had fallen apart and now with a baby I found I no longer wanted such a big bag now that I constantly have a changing bag to carry around also, so I went for the convertible backpack in orange. The colour is lovely and the bag feels well made - I’ve mostly been using it as a backpack so far but like the fact I can wear it differently in desire.
Plus, the fact that it’s vegan and naturally waterproof (the latter my previous bag definitely wasn’t) is awesome. Looking forward to hopefully getting plenty of use from it!

30 October 2023
Rated 5 out of 5 stars

The wallet is a Christmas present

The wallet is a present, so hasn’t been opened yet.
But to receive the order beautifully packaged and with a hand written note is a big thumbs up for me .
So far , faultless👍

3 November 2023
Rated 5 out of 5 stars

All came as advertised on website

All came as advertised on website. Looked for a cork bag as they look as smart as leather but they are so light. I was looking for a grey bag as it is winter. My only gripe is there was nothing like the bag I bought in a slightly larger size. Had there been I would have chosen that.

25 October 2023
Rated 5 out of 5 stars

Lovely items & Excellent Customer Service

I went on the on line chat initially as I wanted a bit of advice on a couple of the purse sizes. Nadia replied immediately with very helpful information. I placed an order and realised I had ordered the incorrect purse so I contacted Nadia and she amended my order straight away! When the items arrived (purse & bag), they were smaller than I thought they would be so I returned for a refund which again was dealt with quickly and efficiently. The quality of the bag and purse was excellent and I’m going to place another order soon when a couple of things I wanted come back into stock. I just loved the brown cork bag I ordered and mandalas purse and the customer service is 5*. Thank you Nadia.

17 October 2023
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I hoped to receive my order quickly and Nadia went above and beyond to make that happen. The cork bag is great and the recipient loved it.

20 September 2023
Rated 2 out of 5 stars

Poor design & quality

After 3 days the shoulder strap clips broke, I think they are made of cheap plastic. I have put Carabiners in them...
The Closing Zip for the bag is absolutely terrible, 2 hands are needed to open or close the bag!
The end of the zip was just left completely loose, so needs to be held onto to use the zip.
I think the bag was designed by someone who just keeps everything in their pockets and failed Design at school.

18 September 2023
The Cork Company logo

Reply from The Cork Company

Hi Jacqui,

I am really sorry to hear that you were disappointed with your bag. I can guarantee you that the clips are not made of plastic. It sounds like the bag is faulty, our sincere apologies.

You haven't contacted us to let us know that there was an issue, otherwise we would have solved the problem right away. We cannot understand why - if you are so unhappy with the bag - you haven't tried to return it?

We have contacted you several times to arrange a full refund upon return of the bag (we even offered to pay for the return label) but you haven't replied.

It is extremely important for us that our customers are happy with their purchase so please contact us to resolve the issue.

Thank you

Nadia Barroso





Rated 5 out of 5 stars

Great product

I ordered two small cork bags and I’m delighted with them. The website is nice to use. The delivery was prompt and product arrived in lovely fully recyclable. packaging. I would definitely use this company again.

29 August 2023
Rated 5 out of 5 stars

Ideal presents

We found a lovely little bag as a present for a friend's daughter. It's different from the vast majority of items you see which made it feel special.

30 July 2023

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