Fantastic quality. Amazing items in amazing condition as advertised, fantastic price for this product and made my wifes dream come true. She had been looking at this since Lana waz first seen with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my third purchase from The Preloved Bag Boutique and I can’t rate it highly enough. Every bag has been absolutely as advertised, the communication is great, with Amy helping out this time with... See more
Coach Cassie 19 , exactly as described, beautiful bag in great condition. Royal mail lost the package, I contacted the boutique for tracking no as I had lost it, they were in touch immediately and st... See more
A truly excellent service. I am so delighted with my Mulberry bag, it is exactly as described and in amazing condition. Amy was so helpful and very quickly responded to all of my queries, even sendi... See more
Company details
Written by the company
The Preloved Bag Boutique provides an online space where you can purchase preloved designer handbags and accessories at affordable prices. Items are authenticated by approved external authenticators and items are described honestly and as accurately as possible. We provide excellent customer service and we will always strive to provide the best service possible to both buyers and sellers respectively. Our aim is for you to be happy with all services we provide, but especially buying preloved affordably and sunstainably.
Contact info
Furthergreen Road , SE6 1JQ, London, United Kingdom
- info@theprelovedbagboutique.co.uk
- theprelovedbagboutique.co.uk
4.8
Excellent
148 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with my beautiful bag…
Very pleased with my beautiful bag purchased from the Preloved Bag boutique
And as described on the website
The whole process was prompt and with updates given from the seller
and delivery company
Thank you Amy and your team
13 May 2026
Unprompted review
Best place for pre loved bags
Amy is helpful and friendly.
I have purchased a few items that have all been much better quality than expected and have arrived super quickly!
Outstanding service!
Amy, never stop feeding my addiction! 🤣
1 May 2026
Amazing service
Amazing service, super fast delivery and wonderful products. I wouldn't go anywhere else
19 March 2026
First impressions of the Preloved…
First impressions of the Preloved website were reassuring; everything looked in very good condition and wording was open and honest. The service was personal, fast and efficient and my bag arrived safely when I expected it to. What's not to love!!
9 March 2026
Excellent service …
Amy was really helpful when I had some questions about the LV bag . I felt reassured about the authenticity and confident to purchase from The PreLoved Bag boutique. My bag arrived and is exactly as described and in pretty perfect condition.
9 March 2026
Excellent service and fantastic site
Excellent service and fantastic site! Purchased a gorgeous item I never dreamt I could ever afford. Packaged well and delivery was fast and tracked. Would highly recommend to anyone looking to buy quality items at affordable prices!
7 March 2026
Unprompted review
Very helpful and dealt quickly with…
Very helpful and dealt quickly with questions. Beautiful bag. Thankyou
25 February 2026
Fabulous as always x
Every purchase made has been exactly as described and delivery is super quick too!
I am in love with my most recent gift to me from me and even had compliments on it too!!
Would definitely recommend - thank you x
2 February 2026
Great Find.
Great website, good descriptions & photos of bags. fair prices due to age and condition. Easy ordering and great packaging and delivery time. 1st time I've used and will use again. Thank you
2 February 2026
Very bad customer service and…
Very bad customer service and suspicious products. Stay away. Very rude for no reason unless you have something to hide…
25 January 2026
Unprompted review
Excellent quality and fast delivery
Great item, excellent quality and received quickly.
30 December 2025
Always an easy purchase
Always an easy purchase, fast delivery and excellent customer service
17 December 2025
vintage mulberry Rosemary
I purchased a vintage mulberry Rosemary bag in Lavender the quality was exactly as described. Service was fabulous and will be purchasing again.
17 November 2025
Unprompted review
Vintage Mulberry in beautifully aged shape
Purchased a beautiful vintage Mulberry bag in great condition. Shop was proactive and transparent about the condition of the bag prior to shipping. It’s a gem of an item. Thank you!
10 November 2025
A wonderful shopping experience
A wonderful shopping experience. Seller is very communicative. Goods were sent promptly and very well packaged.
The bag itself was as described and perfect.
I hope to shop again here soon 🥰
26 November 2025
Unprompted review
Quality item, as described.
The bag is a gift, and I was delighted to see it is as described, and as pictured. The buying process was very simple, and I was kept updated on the dispatch and delivery. Well packaged, and on time, great service.
14 November 2025
Great service
Great service, fantastic handbag and speedy delivery. Highly recommended
30 October 2025
buy a bag!
Coach Cassie 19 , exactly as described, beautiful bag in great condition. Royal mail lost the package, I contacted the boutique for tracking no as I had lost it, they were in touch immediately and stayed in touch until the bag was delivered. I would highly recommend them and am saving for my next gorgeous item xx
31 October 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.