The Chesterfield Company Reviews 

860
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture, showcasing the remarkable comfort and beautiful craftsmanship of the handcrafted sofas. Many buyers also appreciate the incredibly helpful staff at the showroom and the professional delivery teams who handle the setup carefully and communicate clearly throughout the entire journey. Some reviewers were not happy with occasional delivery delays, minor damages during transport, or longer waiting times than initially expected. A few consumers additionally noted isolated concerns regarding the thickness of the leather, lack of seating firmness, and unexpected wear after extended use.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the sofas and chairs are extremely well... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is well-made... See more

Delivery service

Users describe positive interactions with delivery service, highlighting professional and helpful teams.... See more

Service

Consumers find service to be exceptionally positive, praising brilliant assistance from the beginning to the... See more

Staff

Customers report overwhelmingly positive experiences with staff, praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely over the moon with the all round service. The chesterfield suite is top quality even better than what we were expecting. It arrived early so we got it in time for Christmas which is great.... See more

Company replied

Rated 5 out of 5 stars

The most stunning sofa I have ever laid eyes on. Masterfully made with quality materials that I know will last a lifetime. Worth every penny. Thank you so much The Chesterfield Company, the sofa excee... See more

Company replied

Rated 5 out of 5 stars

I started on the website and ordered swatches and received a comprehensive brochure. However more swatches were needed as a printed colour palette is not as good as the real thing, these arrived prom... See more

Company replied

Rated 5 out of 5 stars

The first exposure that was helpful and timely , having reviewed the website I asked for the samples. This helped choose the colour, building the sofa on the website was simple and straightforward. O... See more

Company replied


Company details

  1. Living Room Furniture Store
  2. Furniture Maker
  3. Furniture Store
  4. Home Improvement Store
  5. Sofa Store
  6. Upholstery Shop

About The Chesterfield Company

Information provided by various external sources

The Chesterfield Company is a UK manufacturer of quality real leather chesterfield sofas and wing chairs. All furniture is hand made to order in our Manchester workshop and delivery lead times are between 4 and 8 weeks from order.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

860 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(860)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Chesterfield Showroom Company

We are absolutely delighted with our experience at the Chesterfield
Showroom Company.From the moment we walked in the service was fantastic friendly welcoming and genuinely helpful without any pressure, today Ben and Jonathan delivered our two seater sofa and a chair and their work was amazing. They were professional careful and made sure everything was perfect before they left the quality of furniture is outstanding and the whole experience from the showroom to delivery has been seamless. We couldn’t be happier and would highly recommend the Chester sofa company to anyone looking for excellent service and beautiful craftsmanship. Thank you Mick and Diana Abbott

19 March 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Mrs Abbott, thank you for taking the time to share your experience. It’s lovely to hear you felt welcomed and supported in the showroom without any pressure, and that the whole process from choosing through to delivery was seamless. We’re also pleased to hear Ben and Jonathan took such good care on the day. It’s great to know you’re so happy with the quality of your furniture. Thank you for your kind recommendation.

Rated 5 out of 5 stars

Just received the sofas for the Sgt’s…

Just received the sofas for the Sgt’s Mess from The Chesterfield Company and we’re really pleased with them. We ordered 4 x four-seaters, 2 x two-seaters and 2 x armchairs and they look fantastic in the mess. The antique red colour is beautiful and they’re really comfortable too.

The whole process was easy from start to finish, the company were great to deal with and delivery went smoothly with no issues.

Special mention to Nathan who was particularly helpful throughout. Would definitely recommend.

16 March 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Chris, thank you for taking the time to share your experience. We’re really pleased to hear the full suite of sofas and armchairs looks the part and that the antique red leather has worked so well. It’s great to know the process was straightforward from start to finish and that delivery went without any issues. We’ll be sure to pass your kind comments on to Nathan. Thank you for your recommendation.

Rated 5 out of 5 stars

The perfect new (but always had it) sofa

Having taken our time - we are so pleased with our new sofa and the quality I can do nothing but rate the company as fantastic.

The sofa, whilst new, feels as if we’ve had it forever. The leather is so soft and comfortable but copes happily with our cockerpoo jumping on and off.

The colour is perfect and the shape fits perfectly for our home.

The choosing was easy and we loved being able to get leather samples to finalise our choice. The timeline was spot on and the delivery in the time that suited us.

2 March 2026
Unprompted review
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Reply from The Chesterfield Company

Thank you for taking the time to share your experience. We’re really pleased to hear how well the sofa fits your home and that the leather feels soft and comfortable from the start. It’s great to know the samples helped with the final decision and that everything from choosing through to delivery went smoothly. We hope you continue enjoying it for many years to come, even with your cockerpoo making the most of it.

Rated 5 out of 5 stars

Beautiful sofas and excellent service

Beautiful sofas and excellent service. Considerably less than a competitor, but chose this company as the swatches from both were identical. In fact have ordered a chair and footstool to match as like them so much! I chose claridge sofas in antique red leather and they match my old house so well! Delivery was spot on too despite the distance (I am in Devon)

16 February 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Sarah, thank you for taking the time to share your experience. We’re really pleased to hear how well the Claridge sofas in antique red leather suit your home, and that the swatches helped you feel confident in your choice. It’s also lovely to know you’ve enjoyed them enough to order a matching chair and footstool. We’re glad delivery went smoothly to Devon and truly appreciate your kind feedback.

Rated 5 out of 5 stars

Great quality sofa

Great quality sofa. Good customer service. Reasonable delivery time. Would use them again

1 February 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Orla, thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the quality of your sofa and that the customer service and delivery timing met your expectations. It’s great to know you would choose us again, and we really appreciate your review.

Rated 5 out of 5 stars

We ordered 2 chesterfield sofas that…

We ordered 2 chesterfield sofas that roughly took 6 weeks to build and delivered. The delivery lads Luke and Richard were on time and very pleasant , helpful and made the whole experience quick and straightforward. I Would definitely recommend the Chesterfield Company to anyone who is considering buying a chesterfield sofa .

10 March 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Richard, thank you for taking the time to share your experience. We’re pleased to hear you’re happy with your two Chesterfield sofas and that everything went smoothly from build through to delivery. It’s also great to know Luke and Richard made the delivery process easy and enjoyable. Thank you for recommending The Chesterfield Company and for your kind feedback.

Rated 5 out of 5 stars

Luke and Richard are a credit to the…

Luke and Richard are a credit to the company in delivering the furniture ordered. Polite, knowledgeable, and brilliant at getting the product into the room.

12 February 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Ryan, thank you for your review. It’s great to hear Luke and Richard made such a positive impression and handled the delivery so well.

Rated 5 out of 5 stars

Great quality service and delivery from…

Great quality service and delivery from Luke and Rob

27 January 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Mark, thank you for taking the time to share your feedback. We’re pleased to hear the service and delivery met your expectations, and we’ll be sure to pass your thanks on to Luke and Rob. We really appreciate your kind comments.

Rated 5 out of 5 stars

Sofa is absolutely beautiful

Sofa is absolutely beautiful , Communication for delivery 100% very very happy 😊

19 January 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Karen, thank you for taking the time to share your feedback. It’s lovely to hear how happy you are with your sofa and that the delivery communication worked well from start to finish. We really appreciate your kind comments and are glad everything came together so smoothly for you.

Rated 4 out of 5 stars

Ordered a some samples and a brochure

Ordered a some samples and a brochure, they arrived fairly quickly, good choice of leather colours, have had sofas in the past from the Chesterfield Company, very good.

9 January 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Jennifer, thank you for your review. It’s good to hear the samples and brochure arrived quickly and that you were happy with the choice of leather colours.

Rated 5 out of 5 stars

The sample came promptly very impressive

The sample came promptly very impressive

2 January 2026
Unprompted review
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Reply from The Chesterfield Company

Hi Karen, thank you for taking the time to share your feedback. We’re pleased to hear the sample arrived quickly and that you were impressed with it. We really appreciate your review.

Rated 5 out of 5 stars

Five-star experience from start to finish

Five-star experience from start to finish!
I cannot recommend The Chesterfield Sofa Company highly enough. My experience was seamless from the very beginning. It started with ordering fabric samples, which helped me choose the perfect sofas for my home, and the team was incredibly helpful when it came to adding on additional extras to customize my order.
What really stood out was the attention to detail—after I placed my order, they sent out an additional fabric sample just to ensure it was exactly what I wanted before production began. I was kept informed throughout the entire handmade process, so I always knew exactly what stage my sofas were at.
Now that they have arrived, I can say the sofas are extremely well crafted and are exactly what I wanted. The quality is evident in every detail.
The delivery was just as impressive; I was able to select a date that suited me, and the delivery team was fantastic, carrying the sofas exactly where I wanted them. A truly professional and personal service!

17 December 2025
Unprompted review
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Reply from The Chesterfield Company

Hi Claire, thank you for taking the time to share such a detailed review. It’s great to hear the fabric samples and custom options helped you get exactly what you wanted, and that the extra check before production gave you added peace of mind. We’re also pleased the updates kept you informed throughout the build. It’s lovely to know the sofas arrived just as you hoped and that the delivery team took such good care on the day. Thank you for choosing The Chesterfield Company and for your kind feedback.

Rated 5 out of 5 stars

Superb quality and workmanship

I can’t recommend this company enough; easy transaction, good communication, fast delivery with a delivery company that was terrific. The quality and workmanship of my Chesterfield is amazing.

12 December 2025
Unprompted review
The Chesterfield Company logo

Reply from The Chesterfield Company

Hi Andy, thank you for taking the time to share your experience. We’re pleased to hear the transaction was easy, communication was clear and delivery was handled so well. It’s especially good to know you’re happy with the quality and workmanship of your Chesterfield. Thank you for choosing The Chesterfield Company and for your kind feedback.

Rated 5 out of 5 stars

Excellent leather tub chairs

I ordered two leather tub chairs. They arrived on time and are wonderful. The look and feel of the leather is perfect. Excellent and I would highly recommend.

19 December 2025
Unprompted review
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Reply from The Chesterfield Company

Hi Clare, thank you for taking the time to share your feedback. We’re pleased to hear your two leather tub chairs arrived on schedule and that you’re happy with both their look and the feel of the leather. Thank you for recommending The Chesterfield Company and for your kind words.

Rated 5 out of 5 stars

Great service

Great service, delivery and product.

16 December 2025
Unprompted review
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Reply from The Chesterfield Company

Hi Fernando, thank you for your review. It’s great to hear you were happy with the service, delivery and the product itself.

Rated 5 out of 5 stars

Absolutely over the moon with the all…

Absolutely over the moon with the all round service. The chesterfield suite is top quality even better than what we were expecting. It arrived early so we got it in time for Christmas which is great. The delivery men were so professional and lovely, good communication about arrival time. They Set everything up and left no mess. Would recommend The chesterfield company 100% thank you.

18 December 2025
Unprompted review
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Reply from The Chesterfield Company

Hi Narelle, thank you for taking the time to share your experience. It’s wonderful to hear the Chesterfield suite exceeded expectations and that receiving it early made Christmas even better. We’re really pleased the delivery team kept you informed, set everything up properly and left everything tidy. Thank you for recommending The Chesterfield Company and for your kind feedback.

Rated 5 out of 5 stars

Smooth Process and Great Service

The process from start to finish was very smooth. Ordering was straight forward and the choice of materials clear. At various points when I phoned for updates, it was clear what stage things were at. There was a minor issue with delivery which was resolved very quickly and the staff were very helpful and responsive. We are very pleased with our new sofa in antique green leather and it fits perfectly in the room adding huge character to the room. Thank you to all the team involved. Would recommend The Chesterfield company to anyone interested in getting a high quality sofa and good service from this company.

18 December 2025
Unprompted review
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Reply from The Chesterfield Company

Hi Des, thank you for your review. It’s great to hear the process was clear from start to finish and that the team kept you well informed. We’re really pleased your antique green leather sofa fits the space so well.

Rated 5 out of 5 stars

Hudson leather tub chair

A beautiful, stylish and well-made chair. I’m so thrilled with it. Excellent service and delivery.

6 November 2025
Unprompted review
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Reply from The Chesterfield Company

Hi Jen, thank you for taking the time to share your review. It’s lovely to hear how pleased you are with the style and build quality of your Hudson leather tub chair. We’re also glad everything went well with the service and delivery. Thank you for choosing The Chesterfield Company.

Rated 5 out of 5 stars

I started on the website and ordered…

I started on the website and ordered swatches and received a comprehensive brochure. However more swatches were needed as a printed colour palette is not as good as the real thing, these arrived promptly. When I called I found the staff very helpful and knowledgeable and able to advise re the different types and finishes of leather. I have now placed my order and wait in anticipation. Very happy with all the communication so far.

15 December 2025
Unprompted review
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Reply from The Chesterfield Company

Hi Gill, thank you for your review. It’s great to hear the swatches and brochure helped you make your choice and that the team were able to advise on the different leather options. We look forward to delivering your order.

Rated 5 out of 5 stars

Great sofa

Nice fabric sample pack, easy to use website, good delivery and good sofa.

8 December 2025
Unprompted review
The Chesterfield Company logo

Reply from The Chesterfield Company

Hi Susan, thank you for your review. We’re pleased to hear the fabric sample pack was helpful, the website was easy to use, and delivery went smoothly. Most importantly, it’s great to know you’re happy with your sofa. We appreciate you taking the time to share your feedback.

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