The Car Loan Centre Reviews 

957
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Had a car platinum warranty 14 plate engine blew in April 2024 they then decided to tell me car wasn't worthy fixing .. followed by they gone in to administration.. said I can claim my 299 back not a... See more

Rated 5 out of 5 stars

Absolutely amazing company! I wouldn’t ever go anywhere else, excellent customer service, the company put the customer 1st, Aleks helped me choose the perfect car! I choose the seat Leon FR technology... See more

Company replied

Rated 1 out of 5 stars

Company is in a mess and has been given deadline according do companies house of feb 2025 to conclude matters. Failing that they are looking at a 3/4 year extension which is outrageous. They are sayin... See more

Rated 5 out of 5 stars

My son, was recently approved by you guys, and one your colleague managed to convinced him to pick up a BMW, didn’t think I’d see him in one considering his obsession with Scirocco. His adviser Al... See more

Company replied

Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Here at The Car Loan Centre our aim is simple - To supply quality used vehicles to customers who have been refused for finance everywhere else! All Vehicles come with MOT, Warranty and a 128 Point pre-delivery check as standard with Nationwide Delivery Available!


Contact info

3.2

Average

TrustScore 3 out of 5

957 reviews

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3.2

All reviews

(957)

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Rated 5 out of 5 stars

Mrs Gorecka was helping me try to get a…

Mrs Gorecka was helping me try to get a car I’m really happy that she help me through this process till I get my new car.

17 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Tai! We are pleased to hear that Aleksandra was so helpful. during the process of finding you a car! Wishing you many happy miles!

Rated 5 out of 5 stars

My name is Jackie Kerr my partner Kevin…

My name is Jackie Kerr my partner Kevin Richardson has purchased a car and got to say Victoria Ryan has been absolutely fantastic wish I could give her 10 stars car only purchased on Monday gets delivered by Wednesday that’s super quick

18 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Jacqueline! We are so pleased to hear how fast the process was and how helpful Victoria has been! We will pass along your feedback! We hope you love your new car!

Rated 5 out of 5 stars

Victoria Ryan has made my day only…

My name is Kevin Richardson Victoria Ryan has made my day only picked a new car on the Monday and gets delivered on the Wednesday ano av rang loads but she has been patient with me but a big thank you to her and tbe team for getting the car out thankyou

18 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Kevin! We are pleased to hear how fast the process was and how helpful Victoria has been! We will pass along your feedback!

Rated 5 out of 5 stars

Vicky sorted my car out super fast

Vicky sorted my car out super fast ! Thank you Vicky was lovely and explained everything to me.

17 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Kimberley! We are pleased to hear how quick and easy the process has been for you, we hope you love your new car!

Rated 5 out of 5 stars

What An Experience….

What a journey, I passed my test last month and have been stressing because I want to get on the road, then I found this company.. easy process to apply and then I had the ‘YOUVE BEEN APPROVED’ message.. I then spoke to Jack who was very helpful, this is my first car and he just made my decision in choosing very easy. Advised me of the warranty aspect and honestly, great customer service. All that remains now is delivery/collection of the vehicle but I’m so amazed at the customer service. I spoke to someone today because my anxiety of getting to London was panicking me a bit and the gentleman on the phone, helped me and settled my nerves. Honestly never been happier. My dream of becoming a driver has come true. Roll on when my car comes home tooo meee🤎💛

14 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your amazing review Amy! We are so pleased to hear how great your experience has been with us, we pride ourselves on customer service so it is great to hear how helpful Jack has been throughout the process, we will pass along your kind words. We hope that you love your new car, wishing you many happy miles! 🚗

Rated 5 out of 5 stars

I would like to commend the employee of Aleksandra Gorecka

I would like to commend the employee of Thecarloancentre Ms Aleksandra Gorecka for the great work on my car loan application. It was a very professional job by Aleksandra, without any problems. Aleksandra Gorecka is a very good and professional employee. Congratulations and thank you very much for your help

11 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Marek! It is great to hear how well Aleksandra has represented us and we will pass along your kind words! Wishing you many happy miles in your new car 🚗

Rated 5 out of 5 stars

Great service

Great service Alexandra

6 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Roman! We are pleased to hear that you are happy with our service and we will pass along your feedback to Aleksandra

Rated 5 out of 5 stars

Aleks was incredible

Aleks was incredible. Always so quick to help was with me through this whole process. Anyone who has her is lucky.

7 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Beatriz, we will pass alone your kind words to Aleks who was happy to help!

Rated 1 out of 5 stars

CHECK YOUR CARS PROPERLY

Travelled all the way from Bristol to Basildon to get my car. I picked the car up, drove to put some diesel in and had a warning that the tyre pressure was wrong. Got back in the car after filling up and another warning came up about the car key battery being low. Drove back to where I got the car, they 'apparently' sorted the tyre pressure but didn't have a battery to fit the key so I had to go to Timpsons up the road to sort it myself. Drove back to Bristol, checked the tyre pressure with my gauge and x3 tyres where a fair bit lower than should be and x1 was higher than should be. Now I've had another warning light to say a side light has gone... all small things but what else will go wrong next?? Pretty pissed off considering the car is £12.5k and I'm paying £27k with the interest on top.

31 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Hello Victoria,

We are sorry to hear about your experience with us.

Every one of our vehicles undergo comprehensive checks and an MOT from a third party garage and come with a 6 month warranty (with the option to extend this warranty) before handover/collection, to ensure they are fit for the road, unfortunately with anything mechanical things may arise unexpectedly, which we understand can be frustrating.

I can see that we have already reimbursed the amount you paid for a new battery for your key and we are actively working to ressolve other matters that you have mentioned.

As you are within the first 14 days of your contract you are within your rights to reject this vehicle, to discuss your options please contact our aftersales team on aftersales@thecarloancentre.co.uk.

We hope that we can work with you to resolve this as quickly as possible.

Kind regards,
The Car Loan Centre

Rated 5 out of 5 stars

Very helpful in helping me find a car I…

Very helpful in helping me find a car I like. Was great at communication and made it such an easy process from start to finish

31 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Lauryn, it is great to hear how easy the process was for you, we hope that you love your new car!

Rated 4 out of 5 stars

GREAT SERVICE

Great service I'm not the easiest person to deal with as I'm very indecisive, however Jack stuck with me and I eventually picked a car and collected the next day, car loan centre also paid my travel for collection.
Would highly recommend and thank Jack for all his help..

4 April 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Joanne! We are so pleased to hear how helpful Jack was and how quickly you were able to collect your car! Wishing you many happy miles 🚗

Rated 5 out of 5 stars

Vicky

Vicky and underwriting team were just great, they kept me informed of everything that was needed and helped me to get the car that I needed. Just waiting for the delivery.

31 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review André! We will pass along your feedback to Victoria and our underwriters, we hope that you love your new car!

Rated 5 out of 5 stars

Aleksandra

Aleksandra was the best seller of the year, she done everything she can to help me
Can't be more happy with her 🙂

31 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Lukasz! We will pass along your amazing feedback to Aleksandra who was happy to help!

Rated 5 out of 5 stars

Victoria Ryan ⭐️⭐️⭐️⭐️⭐️

Having dealt with Victoria when buying my car it was breeze nothing was to much trouble she went above and beyond. I was kept informed throughout the whole process. I would definitely recommend her if you’re looking for a new car!! 👍🏼

30 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Ste! We are so pleased to hear that Victoria went above and beyond for your and we appreciate your recommendation! We hope that you love your new car 🚗

Rated 5 out of 5 stars

Jack went over an beyond to help me get…

Jack went over an beyond to help me get my new car very polite helpful and just a great experience

4 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Rachel! We are so pleased to hear that you had a great experience with our sales consultant Jack! We hope you love your new car! 🚗

Rated 5 out of 5 stars

Just purchased a vehicle and received…

Just purchased a vehicle and received it yesterday amazing service from start to finish hassle free would like to say thank you to my sales rep Lewis would definitely recommend

Thanks again

29 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review and recommendation Luke! We are so pleased to hear that you have had such a good experience with us and we will pass along your feedback to Lewis. We wish you many happy miles in your new car!

Rated 5 out of 5 stars

Recommend this company

Simple application quick and easy. Vitoria Ryan was amazing polite and very reassuring about the whole process, always kept me in the loop, from start to finish the whole process took about a week and pick up my car today, highly recommend this company if your struggling with bad credit as they have gave me a chance to build that up, also recommend Victoria

22 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your amazing review and recommendation Chloe! It is great to hear that our sales consultant, Victoria was polite and very reassuring about the whole process and always kept you in the loop. We will pass along your kind words and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Fantastic Service for My First Car

Service was great and the process was very quick thanks to Aleksandra Gorecka.

28 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your review Abdullah! It is great to hear that you received a great service from our sales consultant, Aleksandra. We will pass along your kind words and wish you many happy miles in your new car!

Rated 5 out of 5 stars

Trust worthy and efficient

The company and its staff have been so helpful all through the way, they’re nice and friendly people to speak with and they do their job professionally. My account manager is ALEXANDRA and she is simply an amazing lady.She is the most helpful person ever, she knew exactly what i was looking for and we finally got what i was looking for. We ended up with a JAGUAR XF LUXURY D AUTO.I had a great and lovely experience with the company and I’ll always recommend them to someone else.
Kind regards
Bryan

28 March 2023
Unprompted review
The Car Loan Centre logo

Reply from The Car Loan Centre

Thank you for your amazing review and recommendation Bryan! It is great to hear that you had a great and lovely experience and that our sales consultant, Aleksandra was helpful to find exactly what you were looking for. We will pass along your kind words and wish you many happy miles in your new Jaguar!

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