The Body Shop Reviews 

I visited the Lowry outlet today and the Arndale store out. I have to say though the service in the Lowry outlet was amazing and really informative, it’s really nice to see someone with so much passion for the product. I only went in for a present for Christmas hoping to spend as little as possible, I ended up spending triple that.
Great work Daniela!!!

What’s become of the standard of customer service The Body Shop now provides??? It’s appalling and far from acceptable.
I had an issue with one of their products ( Pomegranate & Raspberry Reed Diffuser ) which I emailed them about several times over and not one person from the company even bothered to respond. I even put an enquiry on their social media page but it was removed by them I presume just the following day.
Don’t The Body Shop care about customer issues, I’m guessing they decided just to completely ignore me until I went away.
I’m so not impressed at all and shall take my custom elsewhere.

Terrible
I order over £60 and the box wasn't sealed leaving bodyshop when I received it 2 items missing. Tried talking to live chat "What a joke"
Think they talk to several people at same time as took about 8 minutes for each message to be replied to.
Awful

Worst customer service + Webshop

I placed an order a bit more than 3 weeks ago. I had multiple attempt for them to say that something is wrong with the shipment and they should take a look at it. I was given a tracking number after 3 weeks later and told that I should just go to the postbox and pick up the packet. But Posten's app says that the packet is on halt because of a problem. I called posten and was told that Body shop uses the same tracking number for multiple packet that causes big problem.

All in all, Body shop messed up with the packets and do not even apologize with their mistake. Their customer service provides wrong information, and they don't even bother to fix their mistake. I have been trying to call their customer service and have been waiting for an hour, nobody picks up the phone. I've been waiting on their chat support, nobody is there either.

I am so disappointed with bodyshop how terrible their customer service, and how dummy their IT to generate the same tracking number for multiple packets. I expected that bodyshop to send a new packet as it is their mistake with the delivery.

Would give minus stars offered discount for Black Friday does not work contacted customer service who was incompetent in resolving the matter it states 15 percent off and if you are a member 20 percent off the code did not work so disappointed wanted some Christmas stocking fillers why offer you discount codes if it does not work !!!!!

I've not used the Bodyshop for years, and the last time I bought it wasn't online, so my first experience was very easy and good.
Buying products are well spaced out and understandable descriptions used. Including ingredients. I also noticed that most products in the Bodyshop are not using Palm oil by products. Palmitate as an example. I am against the use of Palm oil, and so therefore boycott all companies who use it in their products.
My products arrived intact, I ordered the face rub that lifts your dead skin, I haven't used it yet, but the bottle is a nightmare to open, so make sure your fingers are able to open this, or you may have to wait for someone who has got stronger hands to do this for you.
The box was over-packed with paper and plastic, I don't think it was necessary. I only had 2 items of the same size, and they turned up in a box, that was too big for them.
Considering the Bodyshop are a green company, their footprint is getting bigger, by using boxes that are too big for items, and extra plastic packaging.

The online shopping experience is just AWFUL!

1. Can't add items to the basket from multiple open tabs - why? The basket only adds items if I add them all from the same open webpage, otherwise the basket doesn't update. That's super annoying - also happens after I've enabled all cookies!

2. After I managed to collect all my items in the basket, I wanted to check out - a new tab opened when I reset my password and logged in again. I went on to change my address, etc, and then poof! All my basket items disappeared and there was nothing to pay for!

3. I tried again... remembering to apply the Black Friday discount code in the basket area, but when I selected my address and card to pay in the checkout area, the discount disappeared and I had already clicked "Pay"...

Really disappointed with the experience - won't try and shop online there again. They should really focus on their online presence! We can't go into the shops in person for the awesome products in lockdown, but looks like we can't easily shop on their website either!!!

Tried contacting customer care over two evenings now over live chat, waiting around 20 minutes or so each time, then as soon as an advisor connects they end the chat before I even have chance to write a word.

Order number GBEZ01272654
Delivery promised within 5 working days, which is pretty poor service anyway. But failed to meet that target.
Not the shop they used to be.

I've been a Body Shop club member for years.

My patience finally snapped today. The website is consistently poor: slow to refresh, often jumping on the screen and very laggy, but worst of all, items don't add to the Basket and card payments are often not correctly processed.

Today, Body Shop did a blinder: failed to apply my Rewards voucher, took the WRONG SUM OF MONEY (over charged) my account and failed to consequently allow me to select an offer heavily promoted on their site.

The Customer Service is awful and the ability to get things corrected is terrible.

The website has been dreadful for years and appears to be getting worse.

I like Body Shop products, but the website and service is so poor that I don't like shopping with them anymore.

On 5th September I purchased products, applied a £5 reward voucher and was delighted to receive a free £13 gift bag....but it’s now 25th September and they have never arrived!
I’ve contacted customer services and informed the parcel had been located...but three days later when I followed up again I was told the location of my parcel was being investigated.
Really disappointed. I’m hoping my products and gift will turn up, or be replaced in full. I am reluctant to order on line again.

I purchased some products online, when they were delivered some shower gel had spilled all over the contents of the box. This was because whoever packed it left the lid up.

I have tried to get in contact with the body shop to request a refund but it is difficult to find an email address or get in contact by phone. There is a chat line with a 15 hour wait. It looks like I will have to count my losses which means I will be very reluctant to buy from the body shop again.

Their products are extremely overpriced basic formulas loaded with lots of perfume. My skin god a bad reaction from using them. I stopped using them years ago because of their outdated ingredient lists.

Advise to executives: please get rid of all the chemicals and perfumes you use and stick to more gentle formulas. If you do that, maybe you will become a trendy brand that can compete with current brands.

Wow can’t recommend their products enough. I get y body shop stuff of a friend who is a consultant and wow they are amazing. They do everything from skin care to house hold things. I would definitely recommend their products as they have skin care products for all skin types.

Body shop Rep has stolen my money and wont supply any product

My package took awhile to come in but was in great shape. Their products really help with skin, highly recommend buying from there :)

The Body Shop skin defence multi protection lotion SP50 +
This product is amazing I've noticed a difference to my skin since I've tried it absolutely would recommend this to anyone!!

I absolutely love and adore their products however the costumer service and just over all the way staff treats customers in general is just something else.
I can tell you many stories that I’ve got,but the most recent one winded me up the most.
I was paying at the till and I was asked for my TBS card, so I handed it over- the girl swiped my card and literally THREW IT AWAY without even saying a thing, and handed me back a nasty cardboard one, so I’ve asked where is my plastic card and she said ‘we are ment to replace it as plastic is against our philosophy’ I have told her I want my plastic card back, but she refused!! Just like that? Without even asking me?! I absolutely hate that floppy card,and I don’t think that after this experience I’ll Cary on shopping with them. Awful!

I love the body shop and always but there products when I’m near a shop. But sometimes there prices are a little high. But worth the money. The scents are gorgeous and smell exactly as they should and are gentle on your skin. Will definitely buy more products.