Blindz Reviews 

Avoid the company at all costs, won't supply won't refund. Staff are rude owners don't care. Fraudulent company all they want is you deposit. Wished I had seen the reviews before ordering

Having to go through my credit card provider to get my refund.

Ordered based on a leaflet that was posted to me. They promised 4 weeks to make and fit but it's been a couple of months now and still nothing, no contact no apology nothing.

Avoid at all cost ! Tom the fitter is lovely however been out twice now and blindz still don't work. If you speak to Louise you get no help and Damien the owner won't ring back they won't refund or compensate. Absolute nightmare to deal with

Do not use this Company. They are unreliable and cannot deliver any kind of service at all! Very unhappy as a customer their inability to complete a job is astounding! Keep away from them they are terrible! Mistakes made from the start of the order and continues even down to a damaged blind being installed! The saga continues…..

Very unreliable. Would not recommend. I had an appointment 1-5pm today for a quotation. I rang at 4.15pm as I hadn't heard anything and was told that I was on the list and would be next. I then received a call at 5.30pm to tell me the man had been given too many jobs so would not be attending. Very poor communication. I had taken an afternoon off so was very disappointed to only be informed so late in the day. They should not overbook to avoid such frustration.

Very good service from blindz, ordered and fitted promptly.
Thank you.

Perfect service, one blind was incorrect but the fitter was very apologetic and have been promised the replacement ASAP. Only quoted and ordered two weeks ago and already fitted. Thank you Blindz!!

My recent experience of Blindz of Ashton Under Lyne has been truly faultless.
We wanted plantation shutters at our French Doors, so Ion visited to measure up.
Mmmmmmm. Not a simple project.
Internally opening French Doors opening onto shutters creates issues, particularly as the shutters Blindz offer are exceptionally well made and include a bottom frame rail, something a lot of manufacturers leave out.
Complications with dado rail also added to the mix.
After lengthy discussions Blindz took on the challenge and the shutters were ordered.
On delivery and fitting, sure enough there were some issues and in relation to carpeting and fully opening we had to accept some compromise. The final tweeking of the fitting took place the following day, and all seemed well with the compromises.
Not so for Blindz.
This was not a satisfactory outcome from their perspective, an intricate re measure and reappraisal was made and Blindz decided the shutters should be re manufactured to the new dimensions at their expense.
And so it was, that this week a whole new set of shutters and frames were delivered and fitted.
As promised, the fitting is exact and the experience of the first set means the replacements accommodate all the compromises and work perfectly.
I believe it was only by experiencing the issues of the original set, was it possible to get them re made to fit perfectly, and not in any way a failure of the first set.
I think it would be virtually impossible to find another company who would absorb the cost of the re make, knowing that in many ways the issues were not of their doing.
It is difficult to express my gratitude to Blindz who have provided us with what looks simple enough, a set of working shutters, when in truth it was a project from Hell.
Tenacity, patience, good humour, and attention to detail. All these qualities abound and yet seem at odds with some other reviews, for which I can't comment.
From my perspective, Blindz took on a challenge, succeeded, and still provided an amazing value for money result.
That's what I call Magic!!!!!!

Avoid this company if you expect to be treated like a valuable customer. They just don't understand the principle, and consequently I'm upset and very disappointed today.
I ordered cafe-style wooden shutters back in Oct 21 from Blindzstore.co.uk and they aren't cheap.
Finally after months of waiting and chasing status they were due to be fitted today; 6 months later!
To give some context, these are outsourced (to another company called Sante Fe) so it's really easy for Blindz to pass the buck when it all goes terribly wrong. They don't seem to understand that from a customer's perspective it is Blindz they are dealing with not a third party.
And it did go terribly wrong i.e. the (Sante Fe) fitter turned up over an hour and a half EARLIER than the original appointment time, and I dashed home having to leave work in response to automated messages informing me they had arrived. I was then met by a fitter with a face like thunder outside my house, presumably because I wasn't there when he was, and all of my brand new wooden shutters were completely unwrapped and being constructed on the loose gravel outside my house! I was not happy with this, and his response to being challenged about it was "none of it is anything to do with me". Which bit of delivering the end part of this product purchase, when he is inside a customer's house fitting expensive shutters is not his responsibility?

That's not the best bit- having half-fitted the lounge shutters, he proceeded to go upstairs into my bedroom, without asking. Being questioned about why he had not taken the previous wooden blinds down, he told me that he had no intention of doing so it wasn't his job, after an unpleasant exchange, he packed his stuff up including the bedroom shutter fixtures and fittings, which he refused to give to me upon request, stating that he had no intention of completing the job because he didn't feel safe in my house! Storming off downstairs and packing his tools away outside. I repeatedly asked him to finish the job and he blatantly refused. I could go into more detail of this horrendous experience, but essentially I still have no new shutters at my bedroom window they are on the floor, and the unsecured shutterframe is still balanced on the windowsill. I have paid in full in advance for everything as requested so I have not a leg to stand on.
Blindzonline are not really interested in the whole sorry story, they just want rid of me off the phone- apparently the fixtures will be put through my letterbox on Monday for me to sort the fitting myself, because I can't be available for a Monday appointment, and as they so indignantly informed me "fitting is free anyway"! What an absolute joke. Please AVOID a similar experience.

After reading the reviews I was not filled with confidence, However everything from service to the quality of the product was top notch

I read the reviews about the blindz company after I ordered and was worried sick when I read them, needless to say I didn’t need to worry 2 weeks after I ordered I had them fitted, I paid the balance and they came the day after, there was no mess and the fitter was lovely, if I need blinds I will order from them again

I received a recommendation to use this company and also read the reviews on the companies website but I wish I had read trust pilot.

Ordering was fine, gentleman who came to measure up was very polite friendly and efficient. Paid a 50% deposit but was made to pay the full balance before the blinds would be delivered and installed which made me feel uneasy.

Installation arranged and nobody called or turned up. Called to query when it was getting late in the day to be told be an automated service I was caller number 2 in the queue. An hour later I had only made it to number 1 in the queue.

Still in the queue and still got no Blinds or is it Blindz ?

Worst customer service I have ever experienced in my life. I paid in full for two blinds 10 months ago and have only just had them installed. Not once, over the whole ten month period, did I have an update, email or phone call to explain or apologise for the delay. Every time I rang, they simple blamed their supplier and gave me the same excuses again and again. I never once got a response to emails I sent direct to them or via their ‘contact us’ section of the website asking for an update (had to chase by ringing them). They never once rang me back when they said they would. A truly awful, disgraceful, unprofessional, appalling, soul-destroying experience.

1 star is far too much as per the majority of reviews I experienced the worst ever customer service ever in my life. Shocked at the fact they are still trading I cant go into the amount of examples of the lies and excuses throughout the whole sorry saga as I dont want to waste anymore of my time on this useless company. JUST AVOID I just so thankful was able to make a claim and won so got my money back but wasted 8 months of my life chasing them. DISGUSTING COMPANY

DO NOT USE THIS COMPANY!!!
Moved house and needed some blinds asap Mrs called them and asked for a quick turnaround, they said they had overstock of 2 basic colours and if she chose them it could be done in 7 days. 2 weeks later no response from them, people on phone have terrible attitude, no response to emails, they are basically as bent as a two bob note.

This company is not customer focused and will waste your time and money. Opted to support a local business but was extremely disappointed. I was forced to pay the full amount before they attended even after explaining I would arrange cash or card payment when they arrived on my appointment day with because I was hospitalised and was told if I didn’t pay I will lose my appointment which was in three days. I did not want to lose my appointment because I had already waited WEEKS and it and wanted to come home to the windows being completed. My appointent day came and i arranged for someone to wait in all day as they can’t give you a time… for some reason they are clueless about working out logistics and estimated time. They couldn’t even give me a time slot. On the day the appointment gets cancelled because their fitted apparently had covid which resulting in their entire team have to also isolate because they all apparently had contact. I was cancelled on twice and on the second cancellation it fell on a Monday and the staff on duty had to text the manager for help while I was waiting in the line. The manager in Ashton shockingly does not even work on Monday! It’s the first day of the business week! The whole experience with Blindz was completely ridiculous. Again I arranged for someone to take the day off work and wait in for me because I was in hospital and on the day they cancel again because the van had apparently broken down. I am then told I have to wait another three weeks for the blind to fitted!! Surely they could’ve arranged to fit me and change some of their upcoming fitting to rectify them wasting my time but I was just told no because it’s too much work to reorganise the 10 appointments they had lined up. They didn’t even bother looking in doing anything about it .. for example offering the fitter overtime to fit me in. Some how the next day they managed to get me later that week and this mystical fitter was actually going to show up. When the guy showed I was home and out the hospital but still recovering. He came in could only moan about the big job he had in the morning and said it was too much for him and said something about it not happening. He just came a cross as very lazy. As he was fitting he did not wear a mask and kept using his mouth to hold the blind fixtures. Disgusting! He also left his rubbish/packaging behind and did not for the fixtures for the excess string.

This company will get you last minute cancellations, bullied for payment, lazy fitters, saliva on your windows, last of wages after you take time off and they don’t show up and an incomplete job with zero customer focused experience.

Save yourself the stress and choose a different company with better organisation skills.

Last note, I understand their policy for full payment before fitting but exceptions should be considered. The blinds are made to measure so you can’t use them on anyone else’s windows. You show up get paid and fit. You don’t show up you don’t get paid. Simple.

Awful company. Rip off. Awful customer service. Paid £340 for 4 blinds came and fitted 3 refused any resolution refused the 4th blind. AVOID AT ALL COSTS. Legal action being taken.

Helen Jackson, I first had my Blinds fitted in February 2021, after a few weeks I had to ask for a longer wand to open the large window this was done within a week no questions asked. Then in June I had to ask for the large window to be split in two as I could not manage. They came out sorted the problem within a week. All the staff are very helpful, polite and just amazing would have no problem in recommending them.

Do not use this company! Almost 4 weeks on and i am waiting for my verticals. They came to measure, measurements were wrong resulting in blinds being way to long. Fitted into my pvc window frame without asking or telling me. Was told they'd be back following week with new blinds made, (a lie) they came today to screw into a different height on window. (Best part coming)
They would "silicone" holes in window!!! SHOCKING!
Over ten calls, email to director, taking days off work and them not turning up, absolutely nothing from them! DO NOT USE THIS COMPANY!

Blinds made to measure did not fit, then fitted poorly. Damage to property & VERY RUDE staff when they do answer the telephone.
Was advised by the director Sarah that the new sink damaged by her fitter would be replaced it kept putting this off due to COVID.
A couple of months after the date promised for this I was told that the replacement sink was out of stock, however when I checked was available at numerous merchants, then she offered to pay me less than the cost of a replacement sink & expect me to cover the cost to fit this!! Yet also told me to remove my fake review before any payment was given.
Oh well all I can say is AVOID this company, very poor company to deal with & total lack of customer care, just look at how they respond to negative feedback!
This is now being processed through the small claims court.