The Baby Room Outlet Reviews 

Disgusting company, been waiting for a refund for months! Avoid, avoid, avoid. Not stress you need with a new baby!

Placed an order mid-Jan, website now down, no way of contacting the company, emails bouncing and no information forthcoming. Please let me know the status of my order....

Not even worth 1 star. Waiting on our delivery from thebabyroom.co.uk they close the website and all ways of communication. Contact this company for them to say the order was due into them within the week for this website to also be closed down and emails now bounce back. Shocking way to treat people. Avoid at all costs. We are due our baby, out of pocket almost £1100 and no pram. Disgusted is an understatement.

I previously wrote a review on the page for the website before they changed the name. I have been waiting for two refunds for 3 months. They replied to my previous review and advised me to call their mobile number. I called and was told I would receive my refund within 3-5 working days. Surprise, surprise still no refund! Disgusting company, AVOID!!!!

Order SA041292

I've had non stop hassle after ordering on the 31st Dec with no item and no money back, I rang a week or so ago and was told 'we cant access orders so chargeback with your bank' (not very professional!) so I did that but now as I paid via klarna, unless thebabyroom cancel my order on their system Klarna wont take it off and I could be charged further, I need you to sort this and cancel it asap. This is beyond ridiculous at this point. If you sort it I will remove my negative review. ORDER NUMBER SA047148

Nice try of reporting EVERY SINGLE bad review that shows you for what you really are, scammers and liars but conveniently leaving the positive (clearly fake) ones. I won’t stop until you answer me and sort my problem. What I’m asking of you is simple. I will be coming to your store and getting it sorted within the week if it’s not done within days. Thanks, for nothing!!

Order SA004682 Took delivery of my replacement car seat that Cybex sent to replace a faulty one on 13th Jan. Despite repeated texts, emails and calls these people have yet to send me my car seat. This issue has been going on since OCTOBER. Please, please, please avoid this company at all costs. They are preying on expectant parents and young families.

Do not believe the fake 5 star reviews. Do not believe the excuse they give for the website being down. They are rogue traders, scam artists who have a history of taking people’s money and not delivering goods paid for. They report all negative reviews and pay for fake ones.

Mrs Bindey Mirza director of Sekhri Enterprises trading as The Baby Room has a history of doing this; her previous company Bambinodirect Ltd went into liquidation owing thousands. It’s all on companies house.

I have reported them to Action Fraud, Trading Standards and the manufacturer in question, Cybex, for their rogue business practices. They will be featured on BBC Radio 4 Money Box so PLEASE BE WARNED!!

Really poor customer service I would advise people to avoid this company at all costs

Do not trust this company. I ordered over £1000 worth of goods from thebabyroom.co.uk which is the same company but they are advising the website has been closed down by mistake and “they are working on getting this back up and running”. People have been left out of pocket for MONTHS. Although it is clear from previous reviews this “new” website has been running since BEFORE the other one was “closed down”. A huge scam and it seems like they deliver the odd product here and there to keep their heads above water? They are taking thousands from people and leaving them without products and without refunds, and with no way to contact them. Scandalous.

My order number is SA046967, placed with thebabyroom.co.uk on 30th December 2019, and I have completed a charge back with my bank as instructed to do so in reviews, so please ensure my order is cancelled and provide my bank with the funds requested.

Great company to deal with, arrived on time and as described. Company used DPD and was able to track it to my door.

Extremely quick delivery and really pleased with my purchase. Never had a bad experience with The Baby Room.

Purchased a car seat on the Wednesday night, then read reviews and started to panic.... However I emailed to ask a question they got back to me straight away and car seat came on the Friday what more can you ask for. Thank you 😊 very happy.

Swift,problem free transaction. I found the item I wanted and a web search showed this company was the cheapest. The £5 delivery charge was pretty reasonable but on a £330 item should be free..

The item arrived next day and when trying to register for the warranty I found I needed a digital receipt. I emailed the company and I received a copy very promptly. So great aftersales there.

All in all a pleasant experience from start to finish.