It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
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I have been thoroughly pleased with my experience that started with Chris he went above and beyond to find us a good solicitor which was totally out of his duties and then with Charlene, she kept us u... See more
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We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice thr... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Absolutely phenomenal
Absolutely phenomenal. Jo made the entire experience extra easy on us, I’ve never seen anyone take so much care for their clients. She was extremely professional, knowledgable, went beyond to help us and got us the results we were looking for. I highly recommend using them, especially as first time buyers, because when comparing this Jo’s service to others we had spoken to, they are clearly the best at what they do. We can’t thank them enough - thanks again for everything!
3 July 2026
Reply from The Mortgage Store
Pawandeep, reading your review has absolutely made our day.
Helping first time buyers navigate such an important milestone is something we never take for granted, so it’s incredibly rewarding to hear how much Jo’s support meant to you. Her dedication, attention to detail, and determination to secure the right outcome for her clients are exactly what we pride ourselves on, and it’s wonderful to know that this shone through at every stage of your journey.
What means the most is hearing that you felt genuinely cared for and supported throughout the process. Knowing that Jo stood out compared to others you had spoken with and helped make the whole experience easier and less stressful is one of the highest compliments we could receive.
Thank you for your kind words, recommendation, and trust. We’re so pleased we could be part of your first home buying journey and wish you every happiness in your new home. - The Mortgage Store Team
Shadi is the man!
Shadi - the one you need!
I don't mean this lightly, we couldn't have completed our first time buying journey without Shadi. We were massively let down by our solicitors and made the whole process extremely stressful and draining. Shadi stayed calm and helpful throughout, offering key advice to keep us on track. Got us the best rate possible and no question was a silly question.
We felt listened to, respected, and like Shadi was a team mate rather than a broker. I'd recommend him to anyone!
18 July 2026
Unprompted review
Reply from The Mortgage Store
Natalie, reviews like yours are exactly why we love what we do.
Buying your first home should be an exciting experience, even when unexpected challenges arise, so it’s fantastic to hear that Shadi was able to help keep everything on track during a particularly stressful time. His calm approach, expert advice, and commitment to finding the best possible rate are exactly what we strive to deliver for every client.
What means the most to us is hearing that you felt listened to, respected, and supported throughout the journey. Being seen as a trusted teammate rather than just a broker is one of the highest compliments Shadi could receive, and he’ll be delighted to read your kind words.
Thank you for sharing your experience and for your recommendation. We’re proud to have been part of your first home buying journey and wish you every happiness in your new home. - The Mortgage Store Team
Our experience with the Mortgage store…
Our experience with the Mortgage store has been very positive. Michael was very helpful and was always happy to talk things over and explain everything to us properly. I would definitely recommend them.
18 July 2026
Reply from The Mortgage Store
Angela, it's always rewarding to hear when clients feel fully supported throughout their journey.
We're delighted to know that Michael was able to provide the guidance and reassurance you needed, taking the time to explain everything clearly and make sure you felt comfortable with each step of the process. Helping clients understand their options and make confident decisions is exactly what we strive for.
Thank you for your kind words and recommendation. Michael will be thrilled to know he made such a positive difference to your experience. - The Mortgage Store Team
Leyla and Alex are great.
Leyla and Alex are great.
They have been really helpful and professional, throughout my re mortgage.
I would highly recommend The Mortgage Store
16 July 2026
Reply from The Mortgage Store
It's always rewarding to hear when clients have had such a positive experience during their remortgage.
We're delighted to know that Leyla and Alex provided helpful, professional support throughout the process. Making sure everything runs smoothly and that our clients feel supported every step of the way is exactly what we strive for.
Thank you for your recommendation and for taking the time to share your feedback. Leyla and Alex will be thrilled to read your kind words. - The Mortgage Store Team
Really smooth and great comms from…
really smooth and great comms from Chris and Chrissie
17 July 2026
Reply from The Mortgage Store
Sarfraz, it's great to hear that everything went so smoothly for you.
Clear communication and a straightforward process are exactly what we aim to deliver, so it's wonderful to know that Chris and Chrissie kept everything on track and made the experience a positive one from start to finish.
Chris and Chrissie will be delighted to hear your kind words. Thank you for taking the time to share your feedback and for choosing us. - The Mortgage Store Team
Excellent mortgage solutions
Marek and his team are very profesional and have excellent expertise in all aspects of mortgages. Highly recommended!
10 July 2026
Reply from The Mortgage Store
Adrian, it’s fantastic to hear that Marek and his team made such a positive impression.
Expert guidance and professional support are at the heart of what we do, so it’s wonderful to know that you found their knowledge and mortgage expertise so valuable throughout your journey.
Marek and the team will be delighted to read your kind words. Thank you for your recommendation and for placing your trust in us. - The Mortgage Store Team
I had an excellent experience with Sam…
I had an excellent experience with Sam and the team at the mortgage store. From start to finish, they provided outstanding customer service, keeping me informed every step of the way and making the entire mortgage process straightforward and stress-free. They were professional, knowledgeable, and always happy to answer my questions. I truly appreciated their efficiency, attention to detail, and genuine commitment to finding the best solution for me. I would highly recommend them to anyone looking for expert mortgage advice and exceptional service. Thank you for making the whole experience so easy!
7 July 2026
Reply from The Mortgage Store
Stories like yours are exactly why we do what we do.
Making the remortgage process straightforward and stress free while keeping clients fully informed is something we take great pride in, so it’s wonderful to hear that Sam and the team were able to deliver that experience from start to finish.
Your comments about the team's professionalism, knowledge, efficiency, and attention to detail mean a great deal. We’re especially pleased that you felt supported throughout and that every question was answered along the way.
Thank you for your recommendation and for taking the time to share such thoughtful feedback. Sam and the team will be delighted to know they made the process so easy for you. - The Mortgage Store Team
Brilliant experience
The Mortgage store helped me win remortgage recenty. ThIs was my second experience with them. The mortgage specilaist I was interacting with, Ryan Watson, is very clear in his communication, responsive and friendly.
30 June 2026
Reply from The Mortgage Store
Mr M Abbasi, it's fantastic to hear that you've chosen to return to The Mortgage Store for a second time.
Knowing that Ryan helped make your recent remortgage a success and that you found his communication clear, responsive, and friendly is exactly the kind of feedback we love to receive. Building lasting relationships with our clients and continuing to deliver great service time and time again is something we take great pride in.
Ryan will be delighted to read your kind words and know that his support made such a positive difference to your experience.
Thank you for your continued trust and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Magdalena has been absolutely faultless…
Magdalena has been absolutely faultless throughout this whole process. She has been nothing but supportive, encouraging and got us the best deal. It truly felt like she wanted to help us get our first home. We cannot thank you enough Magdalena!
30 June 2026
Reply from The Mortgage Store
Jess, comments like these mean the world to our team.
Helping someone secure their first home is always a privilege, so it’s wonderful to hear that Magdalena was able to support and encourage you throughout the entire process. Finding the best deal while making sure you felt confident and reassured every step of the way is exactly what we aim for.
Magdalena will be thrilled to know how much her support meant to you and that she helped make your journey to homeownership such a positive experience.
Thank you for your kind words and for letting us be part of such an exciting milestone. We wish you every happiness in your first home. - The Mortgage Store Team
Reply from The Mortgage Store
Nicola, hearing that you've trusted us for the past 5 years means a great deal to us.
Building long term relationships with our clients is something we're incredibly proud of, so it's fantastic to know that you've continued to receive the support and service you expect from both your adviser and the wider team.
Thank you for your loyalty, recommendation, and kind words. We truly appreciate your continued trust and look forward to supporting you for many more years to come. - The Mortgage Store Team
Jake has been absolutely fantastic…
Jake has been absolutely fantastic throughout the mortgage process. He has taken the time to explore numerous different options and permutations, always explaining everything clearly and patiently.
He is extremely knowledgeable, proactive, and genuinely committed to securing the best possible deal. What has impressed me most is that Jake always gives the advice that is best for his client, even when it creates more work for him.
I’m incredibly grateful for all his help and would highly recommend him to anyone looking for a trustworthy, patient, and dedicated mortgage advisor.
Thanks Jake, and The Mortgage Store!
16 July 2026
Unprompted review
Reply from The Mortgage Store
Satnam, feedback like this is what makes our work so rewarding.
It's fantastic to hear that Jake took the time to explore every option available and guided you through the mortgage process with such care and attention. Finding the right solution isn't always the quickest route, so it's wonderful to know that his commitment to doing what's best for you stood out throughout your journey.
Your comments about Jake's knowledge, patience, and dedication mean a great deal. We firmly believe that great advice should always be focused on achieving the best outcome for the client, and Jake will be delighted to know that his approach made such a positive difference.
Thank you for your trust, your kind words, and your recommendation. We’re proud to have been part of your journey and we’re always here whenever you need support. - The Mortgage Store Team
Exceptional Support as a First Time Buyer! Highly Recommended
From start to finish, Martin and Jo were incredibly helpful and supportive throughout the entire process. As a first-time buyer, I naturally felt quite nervous, but Martin took the time to reassure me, explain everything clearly, and put me at ease.
Jo was always responsive and proactive, keeping me updated on the progress of my application and ensuring I was informed every step of the way.
Their professionalism, communication, and dedication made the experience much smoother and less stressful. I truly appreciate all their support and would highly recommend Martin and Jo to anyone looking for exceptional service.
15 July 2026
Unprompted review
Reply from The Mortgage Store
Malika, what a wonderful review to receive.
Taking those first steps as a first time buyer can feel daunting, so it’s fantastic to hear that Martin and Jo were able to make the process feel much smoother and less stressful for you. Providing reassurance, clear explanations, and regular updates is exactly what we aim for, so it’s great to know you felt supported and informed every step of the way.
Martin and Jo will be delighted to hear how much you appreciated their professionalism, communication, and dedication throughout your application. Helping clients feel confident and at ease during such an important milestone is something they take great pride in.
Thank you for your kind words and recommendation. We wish you every happiness in your new home and we’re always here whenever you need support. - The Mortgage Store Team
It was wonderful working with James and…
It was wonderful working with James and Stuart. Wonderful service from both of them
2 July 2026
Reply from The Mortgage Store
Tawanda, what lovely feedback to receive.
We're delighted to hear that you had such a positive experience working with James and Stuart. Providing friendly, professional support and making the process as smooth as possible is exactly what we aim for, so it's wonderful to know that both of them delivered the level of service you were looking for.
James and Stuart will be thrilled to hear your kind words and know that their support made a difference.
Thank you for taking the time to share your experience. We're always here whenever you need support. - The Mortgage Store Team
It was really a nice
It was really a nice, smooth and pleaseant experience. Starting with Chris and continuing with Charlene for the next steps as moved forward. Really supporting and comfortable in communications, I would highly recommned The Mortage Store team, specifically Chris and Charlene. Best regards. Dr. Gul
14 July 2026
Unprompted review
Reply from The Mortgage Store
Dr. Gul, thank you for taking the time to share such kind feedback.
We're delighted to hear that your experience was smooth, pleasant, and supportive from start to finish. Providing clear communication and making our clients feel comfortable throughout the process is exactly what we strive for, so it's wonderful to know that Chris and Charlene delivered that for you.
Chris and Charlene will be especially pleased to hear your appreciation for their support and communication as your application progressed. Knowing that you would highly recommend The Mortgage Store means a great deal to us.
Thank you again for your trust and recommendation. We're always here whenever you need support. - The Mortgage Store Team
Very support professional team
Very support professional team. Ryan Watson is an experienced friendly financial adviser. Would highly recommend him to family/ friend
5- STAR
1 July 2026
Reply from The Mortgage Store
Ezwawah, what lovely feedback to receive.
We’re delighted to hear that Ryan provided such professional and supportive service throughout your experience. His friendly approach, knowledge, and commitment to helping clients find the right solutions are exactly what we strive for, so it’s wonderful to know he made such a positive impression.
Your recommendation to family and friends means a great deal to us and is one of the highest compliments we could receive.
Thank you for your kind words and 5 star review. We’re always here whenever you need support. - The Mortgage Store Team
Good company,you can trust it!
Its very quick to respond,and easy to fill up the online forms.The company is so helpful too! I don't have problem applying with theme.
2 July 2026
Reply from The Mortgage Store
Lida, what lovely feedback to receive.
We're so pleased to hear that you found the process quick, easy, and straightforward. Making applications simple to complete while providing helpful support throughout is exactly what we aim for, so it's wonderful to know that everything went smoothly for you.
Building trust with our clients is incredibly important to us, and we're delighted that you felt confident and supported throughout your experience.
Thank you for your kind words and for choosing us. We're always here whenever you need support. - The Mortgage Store Team
Great experience
Great experience, Robbie and Yvonne were both very helpful and kept us updated.
30 June 2026
Reply from The Mortgage Store
Ellie, what lovely feedback to receive.
We're delighted to hear that you had a great experience and that Robbie and Yvonne were able to support you throughout the process. Keeping our clients updated and providing helpful guidance every step of the way is exactly what we aim for, so it's wonderful to know this was your experience.
Robbie and Yvonne will be thrilled to read your kind words and know their support made a positive difference.
Thank you for taking the time to share your review. We're always here whenever you need support. - The Mortgage Store Team
Seamless and personal experience
Robbie at The Mortgage Store has been absolutely amazing throughout our home-buying journey. As first-time buyers, the whole process felt pretty daunting at first, but Robbie made everything seamless from start to finish.
14 July 2026
Unprompted review
Reply from The Mortgage Store
Jordan, stories like yours are exactly why we do what we do.
Taking that first step onto the property ladder can feel overwhelming, so it’s fantastic to know that Robbie was able to turn what initially felt daunting into a seamless and enjoyable experience. Supporting first time buyers with clear guidance, reassurance, and expert advice is something we take great pride in.
Knowing that the process felt smooth from start to finish is the best compliment we could receive. Robbie will be delighted to hear that his support helped make such an important milestone a positive one.
Thank you for trusting us with your home buying journey. We wish you every happiness in your new home and all the best for this exciting new chapter. - The Mortgage Store Team
Reply from The Mortgage Store
Kamil, feedback like this always puts a smile on our faces.
We're so pleased to hear that you would highly recommend our service, and Kinga will be delighted to receive your special mention. Providing friendly, knowledgeable support and helping clients achieve their goals is exactly what we strive for every day.
Thank you for your kind words and for placing your trust in us. We truly appreciate your recommendation. - The Mortgage Store Team
My experience with the mortgage store…
My experience with the mortgage store was brilliant. From moment ine Magdalena made us feel relaxed, and fully engaged in the process. Everyone who got involved in the process throughout took the pressure off by keeping us well informed with a calm demeanour and got us the best deal they could possibly get.
Very thankful and grateful to the whole team! I would highly recommend using them if you are looking for a mortgage. Especially first tine buyers.
30 June 2026
Reply from The Mortgage Store
Harold, reading your review is incredibly rewarding for the whole team.
Buying a home should feel exciting, and we're so pleased to hear that Magdalena helped you feel relaxed, informed, and fully engaged throughout the process. Keeping our clients updated, maintaining a calm and reassuring approach, and working hard to secure the best possible outcome are exactly the standards we strive for.
It's especially wonderful to hear that the support you received from everyone involved made such a positive difference and helped make the journey feel straightforward and stress free. Recommendations from first time buyers mean so much to us because we know how important it is to feel guided and supported during those first steps onto the property ladder.
Thank you for your kind words, trust, and recommendation. Magdalena and the whole team will be delighted to hear how much you appreciated their support. - The Mortgage Store Team
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