It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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Review summary
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The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
Company replied
I have been thoroughly pleased with my experience that started with Chris he went above and beyond to find us a good solicitor which was totally out of his duties and then with Charlene, she kept us u... See more
Company replied
We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice thr... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The team took care of everything from…
The team took care of everything from the beginning and reassured us that we were with a good chance to qualify.
They kept us updated throughout the entire process, which made it very easy for us as we were very busy people.
22 May 2026
Reply from The Mortgage Store
Thank you so much for your thoughtful feedback. It truly means a great deal to us.
We’re delighted to hear that the team supported you from the very beginning and made you feel reassured about your chances. Keeping you informed throughout the entire process and making things easier, especially with a busy schedule, is exactly what we aim for.
It’s great to know that everything felt clear, manageable, and well looked after from start to finish. Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
An efficient, friendly, and personal service
Hayley, Beccy, and Emma from The Mortgage Store left no stone unturned in preparing our mortgage application. They were efficient, professional, and friendly right from the start and nothing was too much trouble for them. We felt in very safe hands entrusting our application to such a supportive team.
19 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that Hayley, Beccy, and Emma provided such an efficient, friendly, and personal service throughout your mortgage application. Leaving no stone unturned and ensuring everything is handled thoroughly is exactly what we strive for, so it’s fantastic to know this came through in your experience.
It’s especially great to hear that you felt in very safe hands and fully supported from start to finish. Knowing that nothing was too much trouble for the team is one of the best compliments we could receive.
Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Emma and Michael brilliant
Emma and Michael made my experience as stress free and easy as possible as a FTB. They were quick to respond to every query and walked me through every step as clearly and quickly as possible. Highly recommend for anyone needing mortgage advisor services
20 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Tyler. It truly means a great deal to us.
We’re delighted to hear that Emma and Michael made your experience as a first time buyer as easy and stress free as possible. Supporting you with clear explanations, quick responses, and guidance at every step is exactly what we aim for, so it’s fantastic to know this made such a positive difference.
Your recommendation is greatly appreciated. Thank you again for your trust and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Mark and Emma were fantastic
Mark and Emma were fantastic, their responses were timely, clear and constructive. Mark was extremely transparent and very customer focus. The 'we are here to assist you', left me a very satisfied customer.
18 May 2026
Reply from The Mortgage Store
Thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that Mark and Emma provided such fantastic support throughout your experience. Timely, clear, and constructive communication is exactly what we strive for, so it’s great to know this made a positive difference for you.
It’s also fantastic to hear that Mark’s transparency and customer focused approach helped you feel well supported and confident throughout the process. Creating that “we are here to assist you” experience is something we take great pride in.
Thank you again for taking the time to share your kind words. We’re always here whenever you need support. - The Mortgage Store Team
Nich always is professional
Nich always is professional, proactive and takes all the pressure away. Id highly recomend him to anyone
19 May 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Tina. It really means a lot to us.
We’re delighted to hear that Nick has been consistently professional, proactive, and able to take the pressure away for you. Providing that level of calm, reliable support is exactly what we aim for, so it’s wonderful to know this made such a positive difference to your experience.
Thank you again for your recommendation and trust. We’re always here whenever you need support. - The Mortgage Store Team
Highly recommend
Chris and Charlene at the mortgage store have been amazing with our mortgage process. Couldn’t recommend them enough. Super efficient, great communication and Chris is a fountain of knowledge, making you feel well looked after.
2 March 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Ainsley. It truly means a great deal to us.
We’re delighted to hear that Chris and Charlene were amazing throughout your mortgage process. Their efficiency, clear communication, and dedication to making sure you feel well looked after are exactly the standards we strive to deliver, so it’s fantastic to know this came through so strongly in your experience.
Chris will be especially pleased to hear you found his knowledge so valuable. Thank you again for your kind words and strong recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Fiona Did a Great Job
Fiona, my mortgage broker, was very responsive and selected a good mortgage for me.
11 May 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Mike. It really means a lot to us.
We’re delighted to hear that Fiona was so responsive and that she was able to find a mortgage that suited you well. Providing quick communication and tailored solutions is exactly what we aim for, so it’s wonderful to know this made a positive difference for you.
Thank you again for choosing us and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Warren
Warren, Marek and Yvonne have been very helpful with supporting us to get our mortgage sorted. They considered our circumstance, needs, kept us informed and were upfront with their conversation throughout. We would recommend.
13 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your kind feedback, Rosa. It really means a lot to us.
We’re delighted to hear that Warren, Marek, and Yvonne were able to support you so well in getting your mortgage sorted. Taking the time to understand your circumstances and needs, keeping you informed, and being open and upfront throughout the process are exactly what we aim for, so it’s wonderful to know this made a positive difference.
Thank you again for your recommendation and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
We would like to thank Jake Marshall…
We would like to thank Jake Marshall for all his help,we couldn't of done it without him. He worked hard and quickly to get us a mortgage to suit our situation and with information I would of never known by myself and the mortgage wouldn't of happened. 100% recommend.
2 March 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Thomas. It truly means a great deal to us.
We’re delighted to hear that Jake was able to provide such valuable support and work quickly to secure a mortgage that suited your situation. Taking the time to share clear information and guidance that helps make important decisions is exactly what we aim for, so it’s fantastic to know this made such a difference for you.
Your kind words and strong recommendation are greatly appreciated. Thank you again for your trust and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Really helpful.
Really helpful.
Always on hand to answer any questions no matter what the time of day or weekend
26 April 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Julie. It really means a lot to us.
We’re delighted to hear that you found the team really helpful and that they were always on hand to answer your questions, no matter the time of day or even on weekends. Providing that level of support and availability is exactly what we strive for, so it’s wonderful to know it made such a positive difference to your experience.
Thank you again for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
very eficient
15 May 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Clotilde. It really means a lot to us.
We’re delighted to hear that you found the service very efficient. Providing a smooth and effective experience is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
A professional approach to the client
A professional approach to the client, and quick, reliable responses to any queries.
12 May 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Szymon. It really means a lot to us.
We’re delighted to hear that you experienced a professional approach along with quick and reliable responses to your queries. Providing clear communication and dependable support is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
The best faster and most reliable…
The best faster and most reliable mortgage provider. I had 2 mortgages in 5 years approved and the last one was done within a 2 weeks time frame by Charlie Sweet. Really greatful
8 May 2026
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Zara. It truly means a lot to us.
We’re delighted to hear that you found the service fast and reliable, and that you’ve had such great experiences with your mortgages over the years. It’s fantastic to know that your most recent one was completed within just two weeks, and Charlie will be especially pleased to hear how much you appreciated his support.
Your kind words and continued trust are greatly appreciated. Thank you again for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
You have very good at what you do
You have very good at what you do. Always available to help. Wonderful staff in Ramsgate/margate area
15 May 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Ayobami. It really means a lot to us.
We’re delighted to hear that you’ve had such a positive experience and that the team has always been available to help you. Providing reliable support and excellent service in the Ramsgate and Margate area is exactly what we aim for, so it’s wonderful to know this has made a difference for you.
Thank you again for your kind words and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Our Mortgage Advisor was Mr Allan Lundy…
Our Mortgage Advisor was Mr Allan Lundy , and i would just like to start with exceptional service from start to finish, he handled everything so well. Answer all our queries and questions, I would Highly recommend THS and Allan for your Mortgage needs .
13 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your kind feedback, Chris. It really means a lot to us.
We’re delighted to hear that Allan provided such exceptional service from start to finish. Ensuring everything is handled smoothly and taking the time to answer all your queries clearly and thoroughly is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for your recommendation. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Efficient, Polite, Professional
My family have used TMS for all their property needs over the last 25 years. They have always recommended them and now I am doing the same.
Everyone I have dealt with so far has been extremely efficient, polite and professional, ensuring that everything is explained properly and making sure to follow up with both calls and emails.
(Milton Keynes and St Albans branches)
Thank you!
14 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your thoughtful feedback. It truly means a great deal to us.
We’re delighted to hear that your family has trusted us for over 25 years and that you’ve now had the same positive experience yourself. That kind of long standing trust and recommendation is incredibly special to us.
It’s wonderful to know that the team across both Milton Keynes and St Albans have been consistently efficient, polite, and professional, while taking the time to explain everything clearly and follow up promptly. Providing that level of communication and care is exactly what we strive for.
Thank you again for your kind words and for continuing the recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Whole team were very helpful and…
Whole team were very helpful and diligent in navigating a very difficult deal. Special thanks to Stuart, Donna and Jo.
1 May 2026
Reply from The Mortgage Store
Thank you so much for your feedback, David. It really means a lot to us.
We’re delighted to hear that the whole team was able to support you effectively, especially in navigating what sounds like a very challenging deal. Stuart, Donna, and Jo will be especially pleased to know their diligence and teamwork made such a positive difference.
Thank you again for your trust and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
As first-time buyers
As first-time buyers, we weren’t sure what to expect from the mortgage process, but Paul made the whole experience completely stress-free. He was always responsive and clear, explained everything in a way that was easy to understand, and kept us updated every step of the way. He found us the best rates to suit our needs and also took care of all our insurance arrangements. We couldn’t have asked for more — highly recommend Paul and The Mortgage Store!
8 May 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your thoughtful feedback, Jason. It really means a lot to us.
We’re delighted to hear that, as first time buyers, Paul was able to make the whole experience completely stress free for you. Clear communication, responsiveness, and explaining everything in an easy to understand way are exactly what we aim for, so it’s wonderful to know you felt fully supported and well informed throughout.
It’s great to hear that Paul was able to find the best rates for your needs and also take care of your insurance arrangements, helping make the entire process even more straightforward for you.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service by Ian
12 May 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Shahed. It really means a lot to us.
We’re delighted to hear that you received excellent service from Ian. Providing a high standard of support and making the process smooth and straightforward is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Working with Will and Paul throughout…
Working with Will and Paul throughout the process made things simple, with a friendly and very helpful guidance throughout. Always there if I needed any help with anything and always happy to help
8 April 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Dan. It really means a lot to us.
We’re delighted to hear that working with Will and Paul made the whole process simple and that you felt supported with friendly, helpful guidance throughout. Being available whenever you need help and making everything as straightforward as possible is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
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