We all absolutely adore The Kitsch Hen biscuits simple concept amazing product the biscuits are delicious and the ability to send love via a wide range of messages or design your own makes these a tr... See more
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Ordered the Back to School biscuits for my kids and they LOVED opening them on the first day back at school! My son was starting secondary, and my daughter was going into Year 2, but the messages on t... See more
Company replied
I have used the kitch hen on many occasions now. For new babies birthdays and just to cheer up someone who needs it. I love how you can customise them , not only do the biscuits look beautiful they ta... See more
Beautiful biscuits, a real sugar rush, and with lovely messages. The packaging meant they arrived in tiptop condition, and went through the letterbox easily.
Company details
About The Kitsch Hen
Written by the company
Our business began with one simple mission – to spread kindness and make people smile with our letterbox biscuit gifts.
From our bakery in Rutland we make delicious vanilla biscuits and hand stamp each with a special message before gift wrapping them and sending them through the post to brighten someones day.
The Kitsch Hen was set up in 2015 as a way for me to find focus and a sense of purpose while we were embarking on our second cycle of IVF treatment for infertility. Although we decided to gently let go of our dream of having a family in 2019, The Kitsch Hen has become an opportunity for me to nurture in a different way and to find another route to joy and purpose in my life.
Contact info
The Kitsch Hen Unit 22, Oakham Enterprise Park, Ashwell Road, LE15 7TU, Oakham, United Kingdom
- hello@the-kitsch-hen.co.uk
- www.the-kitsch-hen.co.uk
4.7
Excellent
303 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Lovely experience all round.
I received a biscuit as a gift. Pretty packaging and delicious, high quality, beautifully decorated biscuit. The handwritten note was so special and I loved all the small details that made it feel personal. Really lifted my spirits on a stressful day.
17 December 2022
Unprompted review
Reply from The Kitsch Hen
Thank you SO much for taking the time to leave this review & we are really pleased that you noticed all of the small details, that means so much.
Magical Kitsch Hen
Kitsch Hen biscuits are a truly magical experience. When we had a ‘different’ order they went out of their way to make it happen
1 December 2022
Unprompted review
Reply from The Kitsch Hen
Thank you SO much for taking the time to leave this review...and for your kind words.
100% Recommend
I ordered the advent calendar box for my boys…it arrived on time and beautifully packaged. The boys have absolutely loved having this little treat to look forward to and my eldest has enjoyed the little notes. Most importantly they taste incredible! Such a lovely gift to receive and will 100% be using again in the future.
1 December 2022
Unprompted review
Reply from The Kitsch Hen
Thank you SO much for taking the time to leave this review. We are so happy that your boys enjoyed their biscuits & the notes!
Very late delivery
Very late delivery not down to the postal strike, was ordered weeks ago, only just arrived.
19 December 2022
Reply from The Kitsch Hen
We are so saddened to read this & we have reached out to discuss this with you but have not heard back.
If this related to your Christmas pre-order then we can only apologise if the information on our website was not clear & you didn't realise that we wouldn't be shipping Christmas biscuits in November...we always want them to arrive just before a special occasion so that they are as fresh as possible. We upgraded the shipping (at our cost) to a tracked service for many of our Christmas orders & we can see that your order arrived on 16th Dec, in plenty of time before the big day!
If this was another order that has arrived much later than expected, we had no contact from you to let us know of the issue and we would have quickly resolved this for you!
The postal strikes have been on going for many months now & they are sadly causing delays to orders. Delays which are totally out of our control.
Either way, we would always ask that you contact us first before leaving a review, it doesn't seem fair to blame us for something which isn't our fault.
Sending nothing but best wishes & our apologies, The Kitsch Hen Biscuit Team.
Thank you for our lovely personalised…
Thank you for our lovely personalised biscuits. Kitsch hen do exactly, and beautifully, what it says on the tin!
7 December 2022
Unprompted review
Reply from The Kitsch Hen
Thank you so much for your kind words!
Perfect gift when it’s hard to know…
Perfect gift when it’s hard to know what to send when a friend has experienced a loss.
6 November 2022
Reply from The Kitsch Hen
Thank you for leaving a review. We are sorry that this was the reason for sending biscuits but we hope that they brought a little joy at a difficult time.
Gorgeous gift for a friend
Gorgeous gift for a friend. Biscuit was apparently delicious. Had to be persuaded to eat it though as apparently was to beautiful to eat!
10 October 2022
Reply from The Kitsch Hen
Thank you so much for a lovely review & we are relieved that they were eaten...
Reply from The Kitsch Hen
Thank you so much for your order and review!
Such a gorgeous gift
Such a gorgeous gift. Speedy delivery. Would definitely buy again
7 November 2022
Reply from The Kitsch Hen
Thank you so much for your order and for leaving a review!
A lovely gift for my auntie and arrived…
A lovely gift for my auntie and arrived at her house quickly!
4 November 2022
Reply from The Kitsch Hen
Thank you so much for your order and for leaving a review!
Great gift for a special friend
Great gift for a special friend, easy to order and very quick delivery.
Would definitely order again.
9 November 2022
Reply from The Kitsch Hen
Thank you so much for your order and for leaving a review!
Beautiful biscuits and love the messages
8 November 2022
Reply from The Kitsch Hen
Thank you so much for a lovely review!
Fantastic small business
Fantastic customer service, beautiful packaging and most importantly, the biscuits look and taste amazing!
28 October 2022
Reply from The Kitsch Hen
Thank you so much for the lovely review!
Fun & delicious 😋
Lovely, fun product!
Nicely presented and my sister in law said it tasted delicious!
7 November 2022
Reply from The Kitsch Hen
Thank you so much for the lovely review and we are so pleased that your sister in law enjoyed the biscuit!
My biscuit arrived today
My biscuit arrived today. So elegantly packaged. I particularly like the little stickers you put on the sleeve and inner greaseproof paper. I really dont want to eat the biscuit, its just too beautiful. Small things really can make a big difference and i will definately become a customer having been on the receiving end!
2 November 2022
Unprompted review
Reply from The Kitsch Hen
Thank you so much for such a lovely review, it means the world that you have noticed all of the little details which we put a lot of work into to make receiving the biscuit as special as possible! And we LOVE when biscuit receivers becomes biscuit givers!
Beautiful biscuits as ever,my friend…
Beautiful biscuits as ever,my friend loved them.the service as ever was very good..caroline was lovely to speak to on the phone as she called to let me know there was a postal strike and wanted to walk me through my options…will absolutely use again and highly recommend this company..
24 October 2022
Reply from The Kitsch Hen
Thank you so much for taking the time to leave a review, we appreciate your order and support!
The Kitsch Hen were most helpful when I…
The Kitsch Hen were most helpful when I placed my order, confirming that they would get it delivered on my Mum's actual birthday. She was both pleased and surprised to have received it, thought it was so lovely she didn't want to eat it.
20 October 2022
Reply from The Kitsch Hen
We are so pleased that your Mum liked the biscuit, thank you for taking the time to leave a review!
Friendly & quick communication
Friendly & quick communication, fast delivery and incredible product. Was a bit smaller than I envisioned but was so beautifully presented and delicious too so still 5 stars!
15 October 2022
Reply from The Kitsch Hen
Thank you so much for taking the time to leave a review!
Reply from The Kitsch Hen
Thank you so much for taking time to leave a review!
Good service
A blip in delivery for this order but the company responded quickly to explain it was because I had mistyped the postcode 🥲, coupled with the postal strike.
I have ordered several times before and always had good service.
13 October 2022
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