Had an issue with not being able to top up. One call to their helpline and spoke to Riz who was very helpful. Took the time to check with billing and came back to me as promised with an update. Honest... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I urgently needed to contact NHS services (who don't/won't communicate using email) in UK while travelling to Japan. I found it easy to set up the app and it worked perfectly. I was delighted to find... See more
Company replied
Amazing customer service. As soon as I contacted customer service through their app, I've received a reply saying they'll be in touch with me. To be honest,my first thought was, one of AI responses ag... See more
Company replied
Spoke to Sanna today re the new Calling App, all my questions answered perfectly. She was so helpful. This app is fantastic for calling people abroad, so much better than other apps I've tried, and co... See more
Company replied
Company details
Written by the company
Use Tesco International for low cost international calls to any number. Also send Mobile Airtime recharge worldwide to friends and family. You can know use Tesco International to purchase Travel eSIMs. Stay online abroad, the eSIMple way! Switch to a travel eSIM and use leading local networks without roaming charges. Great rates and collect Clubcard points Stay connected, for less
Contact info
Tesco House Shire Park , Kestrel Way , Welwyn Garden City, AL7 1GA, Hertfordshire, United Kingdom
- 0330 001 0257
- tescointernationalcalling@wavecrest.com
- www.tescointernationalcalling.com
4.4
Excellent
232 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called because i did not understand…
I called because i did not understand that when i gave my credit card number , and they took £1.00, that I would have to enter my card again and the £1.00 would be refunded. Sanna-R explained very simply all the steps and reassured me. She answered the phone quickly and resolved this issue quickly. She reminded me to top up my credit every 6 months, otherwise it disappears. I find tesco international a useful addition to the free internet calling apps, as it is cheap and reliable.
30 January 2024
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Internationall calling card problem resolved.
After being unable to load credit onto my international calling card on the weekend, I emailed the help centre. Within minutes, lovely Chris called me back, and sorted everything. He took the time and trouble to ensure I was happy with the resolution, and offering guidance with future use of the App before wishing me a good day and ending the call. 100% excellent UK based customer service.
20 January 2024
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Solved my Problem
Could not make calls to Russia. Email'd the support team at Tesco International and Chris resolved the problem within a day. Very good service.
15 January 2024
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
It is very helpful app and good…
It is very helpful app and good customer service. The only disadvantage is you have to top up at least £5 every six months otherwise you will lose the amount you have as a credit.
15 January 2024
Unprompted review
Reply from Tesco International
Hi, thanks for leaving us a review and glad you are enjoying our app. You can manage your credit expiry at all times within the app 😍. Don't worry though, we have a team on hand if you have any questions or need help, just call us on 0330 001 0257. Thanks, Tesco Calling.
Good service, really happy
Have been using this app for calls to India. Good service and reasonable calling rates.
Recently had an issue with the account balance quickly resolved over a call to the Tesco IC customer services, spoke to Sanna R who was very helpful.
9 January 2024
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Having problems with international…
Having problems with international calling card ringing twice and hanging up, spoke to customer care and Chris answered the phone, dealt with my query, explained what I need to do to resolve the problem and transferred the credit from one account to another! What a helpful lovely man :) what a great team player :)
9 January 2024
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
As I had lost my Credit so I emailed…
As I had lost my Credit so I emailed customer service within 30 minutes all sorted
Top class service
5 January 2024
Unprompted review
Reply from Tesco International
Thanks for your review and 5* rating. Glad to hear you experienced the excellent support our team provide. Don't forget to keep checking your app for the latest offers and updates, to ensure you keep getting the best experience, thanks Tesco Calling.
Chris was really helpful 😊
5 January 2024
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Reply from Tesco International
Thanks for your review and 5* rating. Don't forget, Tesco Calling allows you to top-up the Pay-As-You-Go credit of friends and family around the world quickly and easily, thanks Tesco Calling
Good service
The service was quick and easy
The person who assisted us is Sanna R
26 December 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna-R was very helpful and resolved…
Sanna-R was very helpful and resolved my international calling card issues. Danna also had a pleasant manner and was patient!
6 December 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
. Thanks
Good service helps me keep in touch with family abroad. Very helpful when there's a problem
7 November 2023
Unprompted review
Reply from Tesco International
Thanks for your review and 5* rating. Glad to hear we are keeping you connected, it means the world to us! Don't forget to keep checking your app for the latest offers and updates, to ensure you keep getting the best experience, thanks Tesco Calling
Excellent customer service
Excellent customer service. I love using
Tesco International Calling.
5 November 2023
Unprompted review
Reply from Tesco International
Thanks for your review and 5* rating. Glad to hear you are loving our service, and we love you right back 😍. Don't forget to keep checking your app for the latest offers and updates, to ensure you keep getting the best experience, thanks Tesco Calling
Long time user. But now frustrated I have used the call the world card for…
I have used the call the world card for a number of years. However, the last 2 years have been very frustrating when attempting to top up. Various credit/debit cards usedand home phone registered also. For my elderly mother, very disappointed from a big company like Tesco. As an aside. I also have a Tesco credit card and yet still problems encountered topping up.
1 November 2023
Unprompted review
Reply from Tesco International
Hi, thanks for using our calling card, we haven't made any changes to the way you can top up, so a little unsure what problems you are encountering. Don't worry though, we have a team on hand who are ready and waiting to help, just call them 0330 001 0257. Thanks, Tesco Calling.
Sanna-R was very professional and…
Sanna-R was very professional and helpful.She went above and beyond and explained step by step on my query and even called me back.
31 October 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Interested, helpful, couldn't believe how straightforward he made it!
Chris helped me this morning. Fantastic! Helpful, well-informed, and sorted out long standing problem very quickly!! He also call back, as planned, to ensure his suggestion worked. Am delighted- like Christmas all over!!
23 October 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna R was a polite and friendly
20 October 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Thank you Chris
Extremely calm and patient Chris talked me through setting up the app.
I'm a nightmare but he persevered and got me there.
Delighted with the outcome and how cheap the calls are.
Can highly recommend
13 October 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna R the call handler provided a Excellent Customer Service
Sanna R the call handler provided a excellent and efficient service. She helped me to download the application and me through the credit card set process. Then she assisted me to make a call and tried a number. SANNA Rs patience and support is very appreciated. Thank you Sanna ☺
13 October 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Been with Tesco calling card for many…
Been with Tesco calling card for many years. However, it stopped working about a year ago. Problem was I could hear them they could not hear me. About £10 of credit was wasted, due to this error. Called customer services at the time and was told to uninstall and reinstall the app. This did not work so I left it it. However, it worked on my wife's phone.
I updated my phone to a newer model, and thought I would give customer services another go, I got through to Chris. What can l say, Chris was fantastic he is a real credit to tesco. I explained what happened, he immediately put a free £2 credit on the account, and advised me to test. Not only that, he said he would call me back to find out if it had worked, an hour later....
Guess what, it did work and he called me back an hour later, which I think is exceptional customer services. He Even gave me an extra £2 of credit.👍👍👍
9 October 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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