Had an issue with not being able to top up. One call to their helpline and spoke to Riz who was very helpful. Took the time to check with billing and came back to me as promised with an update. Honest... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I urgently needed to contact NHS services (who don't/won't communicate using email) in UK while travelling to Japan. I found it easy to set up the app and it worked perfectly. I was delighted to find... See more
Company replied
Amazing customer service. As soon as I contacted customer service through their app, I've received a reply saying they'll be in touch with me. To be honest,my first thought was, one of AI responses ag... See more
Company replied
Spoke to Sanna today re the new Calling App, all my questions answered perfectly. She was so helpful. This app is fantastic for calling people abroad, so much better than other apps I've tried, and co... See more
Company replied
Company details
Written by the company
Use Tesco International for low cost international calls to any number. Also send Mobile Airtime recharge worldwide to friends and family. You can know use Tesco International to purchase Travel eSIMs. Stay online abroad, the eSIMple way! Switch to a travel eSIM and use leading local networks without roaming charges. Great rates and collect Clubcard points Stay connected, for less
Contact info
Tesco House Shire Park , Kestrel Way , Welwyn Garden City, AL7 1GA, Hertfordshire, United Kingdom
- 0330 001 0257
- tescointernationalcalling@wavecrest.com
- www.tescointernationalcalling.com
4.4
Excellent
232 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
Brilliant customer service. Thank you.❤️❤️❤️❤️❤️
2 September 2023
Unprompted review
Reply from Tesco International
Thanks so much for taking the time to leave us a review, it's great to hear you have experienced how we do customer service. If you ever need us, just get in touch 🧡. Thanks, Tesco Calling
Spoke to a lovely lady called Sanna R, Excellent
Spoke to a lovely lady called Sanna R. The service was great as she took me by the hand and helped with all my numerous queries and educated me on the wonderful offers Tesco international calling has for me. Love it.
28 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
I had a problem making a call last…
I had a problem making a call last week; the call simply wouldn’t go through. Today, I called customer support and spoke with Chris, who provided excellent assistance. He swiftly solved my problem and was very knowledgeable. I also received excellent care from him. He guided me on how to send credit, invite friends and family, and more—things I didn’t know before. It was a fantastic experience. Thank you, Chris, for your great service.
27 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
They responded so well and helped me…
They responded so well and helped me alot .
26 August 2023
Unprompted review
Reply from Tesco International
Thanks so much for taking the time to leave us a review, it's great to hear you have experienced how we do customer service. If you ever need us, just get in touch 🧡. Thanks, Tesco Calling
Catherine from the Tesco International…
Catherine from the Tesco International Calling Card was brilliant to solve my issues immediately.
The issues occurred on 21/August about a credit top up for £5 x2= £10.
Catherine is a fanatic asset to Tesco international Calling Card Company.
Thank you so much, Catherine!
Keep up the good work and kind regards!
21 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Cath, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
international calling card experience
Chris ,thanks so much for sorting out my problem and getting me back on my new calling card, A very high level of service .I couldnt work out how to operate the new card as it conflicted with the old pin number. Thanks again.
22 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Uable to topup my international call card.…
I spoke to a wonderful man called Chris today 21st of August 2023 at around lunch time, he was excellent, and went out of his way to sort out my quarry. Great service from Chris.
21 August 2023
Unprompted review
Reply from Tesco International
Thanks so much for taking the time to leave us a review, it's great to hear you have experienced how we do customer service, and that Chris was able to assist you. If you ever need us, just get in touch 🧡. Thanks, Tesco Calling
No volume again when call international…
No volume again when call international number , called help line, same can barely hear operator but call is terminated n then voice says loudly goodbye 👋 🙄
21 August 2023
Unprompted review
Reply from Tesco International
Hi, apologies for your experience, please do email customer service team at tescointernationalcalling@wavecrest.com with your best contact number, and we can get a member of our team calling you today. Thanks, Tesco Calling.
Thanks to CHRIS for Excellent Customer Service
When I had difficulty topping up, the problem was resolved by CHRIS who, over a few returned calls as promised, gave EXCELLENT SERVICE.
When he said that he would call back, he did so until the Technical Team he called resolved the issue.
CHRIS is to be commended for his FRIENDLY, POLITE and HIGHLY EFFICIENT service. I was very impressed by the way he followed progress right up to solution.
TESCO Custromer Service was excellent in my opinion. If only some other online companies could follow their example, we'd live in a happier world...
18 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks so much for an amazing review. We passed your comments onto Chris, what a great way to start the week!. If you ever need any help, don't hesitate to get in touch, thanks, Tesco Calling.
Sanna R
Sanna R. Was really helpful and has very good customers skills.
Thanks for your patience Sanna😄
19 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Timely response.
Thank you for the quick response and patient follow up in resolving the issues I reported. The professionalim is commendable.
Sanna R,was knowledgeable professional and patience is highly commendable.
18 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Lost all my credit totally for got to…
Lost all my credit totally for got to top up spoke to a lovely gentleman call Riz not only did he re top me up he gave me back my lost credits little did he know it was my birthday he's one in a million we should have more people like him they sure make a difference 🙂
17 August 2023
Unprompted review
Reply from Tesco International
Happy Birthday from all at Tesco International 🎂. We'll be sure to pass the amazing feedback onto Riz. If you ever need any help, you know we are here for you!
Is very nice service with Chris
Is very nice service with Chris
17/08/2023
It’s was very nice service and helpful
17 August 2023
Unprompted review
Reply from Tesco International
Thanks so much for taking the time to leave us a review, it's great to hear you have experienced how we do customer service, and that Chris was able to assist you. If you ever need us, just get in touch 🧡. Thanks, Tesco Calling
Dear Sir/Madam
Dear Sir/Madam, l do hope this message reaches the line manager for Riaz Ellison,
As soon as l explained my enquiry to Riaz in a flash all was taken care of. For some reason recently my calling card ceased to work using now a till recept and with the help of Riaz changing to a new pin + able to restore my £15.20 from my not usable old card back in business with my friends in New Zealand. Would be very pleased to have Riaz Ellison batting on my team. Fast, easy speaking and clear, good knowledge and how. Regards Christopher Whiteman
17 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks so much for an amazing review. We passed this onto Riaz who was over the moon. If you ever need any help, don't hesitate to get in touch, thanks, Tesco Calling.
Spoke to Sanna R
Spoke to Sanna R , She was clear explaning what caused my issue! Very helpful !! Thanks for your help!!!
Lisa
16 August 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Had a very good assistance from Chris …
Had a very good assistance from Chris Hwas so and very knowledgeble
16 August 2023
Unprompted review
Reply from Tesco International
Thanks so much for taking the time to leave us a review, it's great to hear you have experienced how we do customer service, and that Chris was able to assist you. If you ever need us, just get in touch 🧡. Thanks, Tesco Calling
I had difficulties topping up my…
I had difficulties topping up my account today. Called the support and fotunately got Chris who really did a great work guiding me through the procedure. The issue was not with the calling app but with my mobile phone setting. Chris helped me very patiently to sort every thing till I got my top up.
Thank you Chris ... you made up my day.💐💐
30 July 2023
Unprompted review
Reply from Tesco International
Hi, thanks for sharing your experience of how supportive our Customer Service team are, I'll pass your comments onto Chris who will be thrilled. We go above and beyond with all our customers 🧡. If you ever need support you know we are on hand to help, thanks, Tesco Calling.
SANNA R was very helpful
SANNA R was very helpful, has has got a good customer service quality and experience, I really learnt alot from the app and I am happy with the services she render to me, I will rate her 10/10 she is a perfect customer service provider any one will have any time any day.
28 July 2023
Unprompted review
Reply from Tesco International
Hi, thank you for your incredible review, what a way to end the week on 💖 and I'll be sure to pass your comments onto Sanna. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Brilliant
Brilliant, amazing, friendly and kind customer service provided by Sanna R😊😊😊👍👍👍
21 July 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Good customer service
Great customer service from Adnan who helped reactivate an account. Very helpful and took time to understand the issue. Thank you.
21 July 2023
Unprompted review
Reply from Tesco International
Hi, thanks for your lovely review, and so glad you got to experience Adnan, who lives for Customer Service 🧡. If you ever need support you know we are on hand, ready and waiting to help, thanks, Tesco Calling.
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