Everything! Terrys are a great company. I have purchased blinds, curtains and fabric from them. Their website is accessible, informative and wide ranging. Their fabrics are good quality and deliver... See more
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Easy to order ready made curtains. I found the measuring guides helpful and enabled me to purchase the correct size for my needs. Delivery was smooth and quick. Great quality curtains and value for mo... See more
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The curtains are lovely, very well made and a great price, good selection too. The customer service is fabulous - a small issue with one of the sets of curtains (eyelet instead of tape top delivered)... See more
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Excellent advice buying Roman blinds (all new to me). Beautiful choice of fabrics which I was able to see as samples. Blinds are great and half the price of local company. Arrived much sooner than exp... See more
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Company details
About Terrys
Written by the company
Established as a business in 1970, Terrys has successfully grown to be a significant retailer in the home furnishings space, online and in-store.
Terrys continues to be a family owned operation with the principles of great service, expert advice and high quality products at its core.
We have a strong bias for sourcing local with the vast majority of our suppliers based in the UK. In addition, we have key international partners to help ensure that overall we provide the highest quality at the best prices.
Terrys is one of the biggest fabric stores in the UK, with over 4000 fabrics available as we speak.
All of these fabric by the metre products can be ordered as finished custom made blinds and curtains through our bespoke making-up service.
And if that was not impressive enough we have thousands of dedicated made to measure blind products in Roman, Roller, Vertical, Venetian, Vertical, Day/ Night and Wooden Blind formats, plus Curtains in various headings, made to your exact requirements.
We also have a huge range of stocked Ready Made Curtains, Bedding, Cushions and Homewares, available now through our speedy and efficient delivery service.
Without our valued customers, Terrys would not be where it is today. Sincerely thank you for all your support and we welcome your important feedback whether that be about a great experience or if you are telling us how we can improve.
Contact info
Unit 6-8 Winpenny Road, Parkhouse Ind. Est., ST5 7RJ, Newcastle-under-Lyme, United Kingdom
- 01782566662
- www.terrysfabrics.co.uk
4.8
Excellent
24K reviews
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Won't be using again!
Won't be using again!
No need of a reply, unless that is you want a reply that concedes no responsibility for any wrongdoing and likes to totally absolve themselves. I don't think the mantra of Terry's is customer service!
Although make sure people you measure and remeasure because the pins that slot into brackets are included in the overall width. Lesson learned but first company I've used that do this! Good news is I've managed to sell it and get some of the wasted money.
Response! 19 August 2026
In reply as you want to make it public knowledge and the public need to be aware of the full facts! Your 'offer 'was for me to buy another blind to receive half the cost of the original blind back only once the new blind ordered and paid in full, the original blind returned at my cost!? The measurements would have been identical? Should I not want this offer, a credit note would be issued to use at a later date, but my faith in Terry's ability to get it right was diminished, so not an option!?. The cost would have been doubled. As for aligning the measurements to the current wooden blind, absolutely not. All measurements were taken in isolation, several times in line with the advice, kindly sent several times. Far from ignoring the advice, as written in the reply, it was followed to Terry's precise recommendations. To add to your claim it was an 'error' by the customer, the length of the blind was wrong too, well over the advised length!??? What is your answer to that? So both width and length were wrong!?
I reiterate, Terry's took absolutely no interest in admitting any wrong doing but as your response is basically designed to ridicule the customer, make the customer appear inadequate and a very mocking tone, its here for everyone to read. Hardly a conciliatory approach.I exercised my right to share my experience and a right of reply to your comments which are designed to make the customer look foolish and unable to understand basic measuring guidance. Shameful!
4 August 2026
Reply from Terrys
Thank you for taking the time to share your experience. We’re sorry that you were disappointed with the outcome.
We have reviewed the details of your order and, on this occasion, the blind was received too short because the measuring guidance provided for this product was not followed. We did provide the relevant measuring information when this was raised, although we appreciate that you may not have agreed with the guidance provided.
We also offered a goodwill contribution towards a replacement, which was unfortunately declined as you felt this was simply an attempt to obtain more money from you.
We would also like to clarify that the wooden blind you referred to when discussing the measurements of the blind already fitted in your window was not supplied by Terry’s and is a different blind. Unfortunately, using the measurements or fitting of another manufacturer's blind as a comparison does not alter the manufacturer's measuring requirements for this product.
We’re pleased to hear that you have been able to sell the blind and recover some of the cost, and we’re sorry that your experience has left you feeling that you would not use us again. We always aim to provide clear product information and support our customers where we can, including offering a goodwill solution where appropriate.
Kind regards,
Terrys Fabrics
Great products at a fair price.
Efficiency, great products at a very fair price, and very welled packed and delivered. Not made many curtains lately but would never consider anybody else for curtain products. Very pleased.
4 August 2026
Reply from Terrys
We're so pleased to hear you appreciate our efficiency, great products, and fair prices. It's wonderful that your order was well-packed and delivered. We truly value your loyalty and kind words!
Kind regards,
Terrys Fabrics
The bedding was fantastic
The bedding was fantastic. Considering purchasing another. Arrived quickly. Thank you.
4 August 2026
Reply from Terrys
We're so pleased to hear you found the bedding fantastic and that it arrived quickly! We appreciate your kind words and look forward to serving you again.
Kind regards, Terrys
Well packaged
Well packaged, quick delivery have purchased before, and will purchase again
3 August 2026
Reply from Terrys
We're so pleased you found your purchase well packaged and that the delivery was quick. We truly appreciate your continued custom and look forward to serving you again!
Kind regards, Terrys
Happy Customer
I like Terrys their product range is great and prices to are great. Everything I have bought I have been very pleased with, my most recent purchases of curtains and day and night blind look amazing.
3 August 2026
Reply from Terrys
We're so pleased to hear you appreciate our product range and competitive prices! It's wonderful that you've been very happy with everything you've bought, and that your recent curtains and day and night blind look amazing.
Kind regards, Terrys
Beautiful design and colours
Beautiful design and colours, comfortable material, very well packaged and sent promptly, thank you so much 😊
4 August 2026
Reply from Terrys
We're so pleased you enjoyed the beautiful design and colours, and found the material comfortable. We also appreciate your kind words about the packaging and prompt delivery!
Kind regards, Terrys
Always quality fabrics and good service…
Always quality fabrics and good service both with deliveries and customer queries!
30 July 2026
Reply from Terrys
We're so pleased you always find our fabrics to be of high quality and that you receive good service with both deliveries and customer queries! Thank you for your kind words.
Kind regards, Terrys
Reply from Terrys
We appreciate your positive feedback on our beautiful cushions! We are so pleased you found them to be very good value for money.
Kind regards, Terrys
Quality product delivered promptly
3 August 2026
Reply from Terrys
We appreciate your positive feedback regarding the quality of our product and the prompt delivery. We are delighted you had a great experience with us.
Kind regards, Terrys
After receiving an incorrect fabric I…
After receiving an incorrect fabric I spoke with Alison who quickly resolved the problem for me which allowed me to continue with my project in a timely manner.
4 August 2026
Reply from Terrys
We're so pleased to hear that the issue with the incorrect fabric was quickly resolved, allowing you to continue with your project without delay. Thank you for your kind words.
Kind regards, Terrys
Easy to order quick delivery
4 August 2026
Reply from Terrys
We appreciate your positive feedback. We are happy that the ordering process was easy and your purchase arrived quickly.
Kind regards, Terrys
Reply from Terrys
We appreciate your positive feedback on the great price and good quality. We are so happy you are pleased with your purchases!
Kind regards, Terrys
Great service arrived promptly
Great service arrived promptly, well packaged,exactly as described, no hassle.
3 August 2026
Reply from Terrys
We're happy to hear that your order arrived promptly and was exactly as described. We appreciate your positive feedback!
Kind regards, Terrys
Reply from Terrys
We are so pleased to hear how happy you were with your purchase. We look forward to seeing you again soon.
Kind regards, Terrys
This was my first order from Terrys
This was my first order from Terrys. I was very happy with the products I ordered and the price paid. I did reach out to them because the order hadn’t been despatched after several days, I didn’t get a reply but the package turned up the following day. I didn’t receive any notification of despatch or delivery which was strange.
All in all I was satisfied aside from a few niggles with delivery.
29 July 2026
Reply from Terrys
We're happy to hear you were pleased with our products and pricing for your first order. We sincerely apologise for the delay in dispatch and the lack of communication regarding your order's status. We are actively reviewing our notification systems to ensure a smoother experience for all our customers. Thank you for your valuable feedback.
Kind regards, Terrys
Excellent communication throughout
Excellent communication throughout. Lovely fabric and reasonably priced!
3 August 2026
Reply from Terrys
We're so pleased you experienced excellent communication and are happy with the lovely fabric and reasonable pricing! Thank you for your wonderful feedback.
Kind regards, Terrys
Arrived quickly and on time easy to put…
Arrived quickly and on time easy to put up correct size am most pleased
29 July 2026
Reply from Terrys
We're so pleased to hear that your order arrived quickly and on time, and that you found it easy to put up and the correct size! We truly appreciate your positive feedback.
Kind regards, Terrys
Lots of choice and easy to order
Lots of choice and easy to order. Delivery good and very pleased with the quality.
3 August 2026
Reply from Terrys
We're so pleased you found a great choice, easy ordering, good delivery, and are very happy with the quality! Thank you for your positive feedback.
Kind regards, Terrys
Came within the time given but although…
Came within the time given but although fabric was nice and soft it was extremly thin and of a rag like quality. The duvet is badly made with a big surplus gap between width of top layer and back layer making bottom layer gaping open at the buttons .
I would not recommend this item and will not purchase items from Terry's again
Update Responding to questions from Terry's fabrics
The number you ask for is T1914424
My email that I have given you is correct and on your file otherwise I would not be receiving your special offers or trust pilots notification that you had replied to my review
Update in response to Terry's offer of a return . Unfortunately I had guests arriving and needed the extra bed linen the next day and so I had little choice but to pick the badly made part where the buttons are and tidy it off as best I could. It was very distressing I have used Terry's fabrics a few times and been very pleased with them and it accept that this is not the norm for the firm
Regards Mary
13 August 2026
Unprompted review
Reply from Terrys
Firstly, we would just like to thank you for providing further information, we are sorry for any inconvenience here.
Thank you also for allowing me time to look into this for you. I am sorry to hear you are not happy with the product received. This is a little surprising as the Serene Bedspread is a very popular product, and on our website it has a 4.8 product review rating for quality.
We apologise that this wasn't the experience you have received, but don't worry, your purchase is covered by our 28-day no-quibble returns. If you wish to return the item, simply go to the bottom of any website page and click on the returns link, which will take you to our return's portal.
Alternatively, you can click this link.
https://www.terrysfabrics.co.uk/a/returns.
Please accept our apologies for any inconvenience you have had.
Kind regards, Terrys
Reply from Terrys
We appreciate your positive feedback on our excellent service, easy ordering process, and good products! We are delighted you had a great experience.
Kind regards, Terrys
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