Terrybakes Reviews 

357
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the staff's rude and unhelpful attitude, particularly when complaints arose. Reviewers also frequently reported issues with social media practices, including being blocked for negative comments. The quality of products often fell short, with many finding cakes dry, stale, or tasteless, and packaging was frequently criticized alongside long wait times. Conversely, a small portion of people felt satisfied with their orders, finding the bakes delicious and the portion sizes generous. These individuals often described their orders as a pleasant surprise, appreciating the taste and overall quality despite the waiting times. A few were impressed with the variety and flavor profiles.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment. Reviewers... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction... See more

Social media

People report negative experiences with social media, noting that negative comments are often deleted and... See more

Staff

Customers consistently note negative experiences with staff, citing rudeness and unprofessional conduct from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Was seduced by the large following on fb and the new bakery in his garage he had trades do in exchange for free cake last year. Wanted to support a home baker and ordered hoping they would arrive in t... See more

Rated 2 out of 5 stars

After waiting 24 weeks for these ( Jan ordered ) Terry Baked cakes, I was extremely disappointed. The cakes arrived looking ok ish, but unfortunately that was where the positives ended. They were very... See more

Rated 1 out of 5 stars

i’ve actually had two boxes from this baker i must admit my first box was good enough for me to order a second . but time between the boxes was about a year of them both being delivered due to the ord... See more

Rated 1 out of 5 stars

Absolutely horrendous. Dry cakes, so stale they weren't even edible. Icing stuck to the cheap rubbish packaging. Mystery box of 4 cakes and they can't even be bothered to send 4 different ones. T... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

357 reviews

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2.1

All reviews

(357)

357 reviews in the last 12 months

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Rated 1 out of 5 stars

Honest Review!

Yeah this is not the baker to order from , cheapest ingredients out there , he records himself spitting all over orders with his lisp and finds it funny when he posts the videos doing this , 6
Month waiting list for a bit of cake , mystery boxes are way overpriced for a couple of slices of cake you WILL wait 6 months to get , there are thousands of bakers out there who will take care of you , do not spend money on this dosser to feed his social life

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely ridiculous wait times

Absolutely ridiculous wait times. I’ve been waiting 5 months for 4 bits of cake. You’ve got other bakers that get their stuff to you next day delivery and manage farmers markets as well. Guys an absolute joke. Taking everybody’s hard earned money and blowing it on the likes of metal detectors.
Do not order from this joke IF my cakes come maybe next year they’re getting volleyed in the dock. Dosent help he’s absolutely obnoxious about people being pissed off with the wait times. Scammer

AVOID AVOID AVOID

19 November 2025
Unprompted review
Rated 2 out of 5 stars

Wouldn't bother. Save your money

I ordered from Terry Bakes last year. It was posted on a Saturday (with a bank holiday Monday) with DPD. I didn't get them next day, as expected and paid for, because DPD don't do a standard Sunday delivery. Clearly they didn't come on the Monday either. When I finally got them, they were in an awful state. I messaged to tell them and the attitude back was just awful. I asked why you would post out food that you knew full well wouldn't even get delivered for 3 days (and they charge for a next day service)! After some discussion they sent a new box but told me that even if anything happened to that
one, it was basically tough.
The first batch went in the bin and the second lot may as well have gone in the bin too. The only half decent one was a gold bar brownie. The rest were cheap dried tasteless rubbish. Not worth the bother, the wait or the money.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing cakes

Hi this guy gets loads of stick, for taking so long, but it is sooo worth the wait. The size of the cakes are enough for myself and partner to share.
The quality of the cakes are really good, fresh when they come and last a good few days.
Will be ordering again.
Terry dont worry about the haters keep up the good amazing work your doing

26 February 2026
Unprompted review
Rated 5 out of 5 stars

This guy is an entertainer

This guy is an entertainer, he bakes a few cakes as well but he's an entertainer, most people don't really care about the cakes, we watch his tiktok for entertainment, no one is forced to buy his cakes, it's a choice, if you you don't like him just skip on. My review is for the person, not the cakes, Great entertainer, keep it up Terry.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Only moist because of the spit

The blokes a con man, hasn't fulfilled orders from 6 months ago for dry cheap cak yet still taking people's hard earned money whilst him and his fugly wife splash the cash like its going out of fashion. Not to mention the numerous go fund me pages hes set up for non existing bungalows etc. More front than Blackpool

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

So back in october 2025 I came across some videos of this guy terry and at first glance he looked entertaining and the bakes somewhat looked nice from the reels I saw so being intruiged I decided to order some acknowledging a 12 week wait to then only over the next few months following the order I saw the true side to terry which is him being a nasty individual from videos of him harming his dog to videos of his saliva hitting the cakes/bakes he is making for customers.

Now fast forward to february and here I am still waiting for my order, and it hasn't even been placed on his to-do list as he is still stuck in september so I decided to save myself from his horror and refund successfully, and I would encourage anyone else who is considering ordering from this self-exclaimed baker to avoid and go elsewhere.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

I would avoid avoid avoid

I would avoid avoid avoid! Have already taken money on hundreds of orders and still not fulfilled these, being 5 months plus behind. The website states at least a 12 week wait even though this is way longer judging by other reviews and complaints on TB pages. Any genuine negative reviews are met with distain and angry responses, the owner dismissing these as disgenuine. Are we really all silly enough to believe there is only good things to say about this cake maker!! Says it all when these comments are quickly deleted. If I had spent my money on some cakes which look rushed and are made with cheap products, whilst seeing the baker and his family blowing it in London on very expensive clothes, food etc, I would be very annoyed. If he just caught up on orders and then took more it wouldn't be so bad. Look at the cakes he used to make before he had to fund his lavish lifestyle, they looked like they were made with pride. Now he just churns out the same cakes, dry and cheap whilst prancing around in his Boss trainers you've all prepaid for. My advice would be go elsewhere, such better, hard working bakers out there with lovely bakes who don't take your money and provide cakes months later. Remember people these are easy quick bakes you're waiting months for not a hand made sofa.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

It is well documented that this guy is…

It is well documented that this guy is a scam artist who makes up fake “go fund me” pages and other awful stuff, but what worries me the most is that the only company under Terry or Nikita’s names at Companies house is the now defunct Bakeaway. What this means, is that TerryBakes is not a registered business. I checked this out, as, I knew that the waiting time is illegal for a registered business. Basically all these people ordering his cakes, need to think about their payments, ie where they are actually going, and how buying from a business that isn’t registered means no protection for you, no tax returns and no clarity of annual accounts to see what money is coming in, and what’s is being paid out. There should be a proper and fully separate business account, not forwarding through a third party middleware extension. I have done many searches as this was my work before, so if anyone else would like to look as well. Please feel free. Terry has been banned a couple of times recently from TikTok, the most recent being over online bullying. So, before you start on me in one of your video rants
No, I don’t still live with my Mum
I have always been employed since 14 years old, I have only had to stop working as I have fast growing aggressive cancer.
No, I do not spend my time at home w*n**ng to dodgy videos.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

OVERPRICED JUNK FOOD WITH ADDED SPIT

I struggled to find anywhere i could post a review that could not be deleted by the business owner. This business literally has NO reviews online what so ever. Surely if he's as good as he says he is there'd be 5* reviews all over the Internet? So strange that he has disabled Facebook reviews and Google reviews. Thank goodness he's not able to disable or delete trust pilot reviews. Its the only place I was able to find where I could leave a review. I have never ever come across an online business that seems to discourage reviews being left...very odd.
Anyway my bakes arrived 20 weeks after I ordered and paid for them. Terry Bakes took my money 20 weeks before he decided to fulfill the order....bizarre. On opening the box to get to my much awaited cakes I was disappointed to see that the cakes looked like they'd been bouncing around in the postal system for 20 weeks....perhaps stuck in the back of someone's van all that time.... I would have posted a photo however it seems that option is also not an option...again why wouldn't he want photos of his "massive and delicious bakes"
I couldn't eat them they looked that bad, and also after watching more of his videos recently I've seen spit flying from his mouth on to his bakes...there was no way I could eat them after seeing that.
Being honest I'd pondered canceling my order many tines as new information came out about the business owner. He has apparently been seen in a video talking sexually to children(Boys) and apparently another video of him beating his dog before he rehomrd it. He is also seen buying the cheapest of cheap ingredients for the cakes he is selling but buys high end quality ingredients for anything he or his family will be eating. Its very easy to learn stuff about this man as he appears to live every aspect of his life through social media. Anyway I dont recommend this business nor would I order from him again.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

My review of Terry bakes (yes I have ordered from him and no I’m not a troll)

So I just wanted to come here and tell everybody my honest review

I was so happy to order from Terry bakes to start off with.

The time to wait I didn’t mind as I thought it would be a nice treat when it turned up

How wrong I was
the items turned up on a really hot day so all the toppings and welded onto the plastic bags

Not a problem as the instructions said to put in the fridge which I did and got them out to try for tea

The old school sprinkle sponge was over baked and stodgy

The brownie had no chocolate taste and was very flat and dry

There were 2 cookies sandwiched together with a “kinder” spread
the cookies had disintegrated around the edges and the spread had a strange oily aftertaste

The last item was a white chocolate oatie
The topping had become liquid so I was hoping it was going to be better after being in the fridge but it was way too sweet and the oats had an oily taste

I usually love to support local and always try to buy from surrounding area but this is one baker I would not go back too

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Cheap ingredients, premium prices

I’ve known of Terry for a few years in and around Norwich. I’ve had a few “bakes” He’s ran the business from his house in sprowston, had a shop near the brickmakers, closed the shop, ran it from a house in Hellesdon, then opened a shop opposite the whiffler, shortly after closed the shop and operated from home again. He was called bakeaway in the early days, but that company got dissolved. During all this he was also operating as hammer bakes on twitter. So it’s a bit of a mess.

These cakes and bakes are made using the cheapest ingredients possible. Which, when charging premium prices is disgraceful. You clearly don’t care about people if you’re letting them consume a mix of palm oil, emulsifiers and other chemicals. I personally wouldn’t put the mix of high processed food into my body but each to their own. There’s a reason it’s called buttercream: you use butter not chemical filled Tesco soft spread. This in itself is a trade descriptions breach. But this is done because butter is £1.99 for a 250g block and the spread you can buy a kilo for about the same price. As for using Ms Molly Tesco chocolate instead of a high quality brand like callebaut shows it’s about profit not taste and quality.

This is such a shame as Terry clearly has a large following but instead of providing quality bakes he aims to do it as cheaply as possible to maximise profit. Also the problem is rather than take any feedback on board and make changes he calls any criticism as fake or haters etc and loyal sheep followers will back him up. If he could get someone with some knowledge onboard he might be able to turn it around but the only person ruining his business is the owner himself.

It seems he’s more interested in being a social media star than a decent baker. Avoid.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

....

What a horrible, arrogant, lying man he is.
Just to clarify i have not ordered or ever plan on ordering from this man. Why anyone would support this man and his family after the things they have done. Fraudulent go fund mes for things they said they needed but they didn't even use the money for it, just spent it on god knows what else. It was FRAUD! How people can be so stupid to keep being fooled by him is beyond me.
Today we found out that he's an "inspiration" to people, I'd love to know how he is inspiring people? Is it how to commit crimes and get away with it? How to not make cakes? How to spit all over cakes that he sells? Have no idea about cross contamination? How to run a business? Really??? Common people, wake up!!!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Under baked over priced

Feel robbed!
Genuinely was happy to have waited since September.
However when opening the box I was sadly disappointed with the overall look. Squashed in cheap plastic bags. You could taste the cheapness of the bakes. Too synthetic and sweet. Greasy as well.
He just blocks anyone who complains so you can't get an honest opinion from their fb page. Those that say they are happy imo are just sad sheep. He obviously doesn't care about quality just making a massive profit on poor cheap bakes.
Absolute conman and woman. Hopefully folk will soon realise and the sales will soon reflect if haven't already.
Should be a law against these kind of sellers!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY AMAZING.....

I've had Terry's bakes twice and both times the cakes, brownies and cookies have all been big and tasted amazing. I order every mth. Don't believe all horrible reviews. Keep going Terry.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

I’d like to start by saying please don’t waste your money!

I’d like to start by saying please don’t part with your money! Ordered a mystery box, it came last week now when you see the cakes he shows on his videos you will get nothing like these.

My cakes because I paid for, for him to make them why I don’t know but I’m house bound and thought I’d give him a chance, they was all smaller than he shows and had got squashed on the way to me, they had all stuck to the plastic sandwich bags he uses not one of them was worth saving, I emailed and complained and the reply I received was, what did you want them to do about it as once they’ve left his house it’s then down to the delivery service, this is appalling customer service, please take my advice don’t waste you’re money and time waiting for for months on end for a box of sweaty crumbs to turn up. If you can get out to go buy local I’d strongly encourage you too. Luckily I have 2 wonderful carers who have bought me some beautiful cakes and cookies and cookie pie slices.
Margie.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Would not order again unfortunately

I ordered a mystery box in September 2025 and they got delivered 14th 2026 of feb, which wasn’t an issue as Iknow through his following he has a ‘back log’ .. However I expected much better especially with the wait as I assumed they must be ‘the best’ bakes. Unfortunately they was not,
All 4 of the products was over rated, over cooked & overpriced. They went in the bin. I’m so devastated for Terry & the bakes as I really wanted them to be amazing or at least edible! Standards are non existent here, not sure who is doing the quality control.
My advice would be to NOT bother :( x

14 February 2026
Unprompted review

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