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Rated 5 out of 5 stars

I have worked with various companies carrying out mystery shopper visits and teen are by far the best company I have worked with , they pay quickly and flexible too . Definitely recommend to others.... See more

Rated 5 out of 5 stars

Decent company to work for. OK, so you're never going to get rich doing mystery shopping, but Tern pays a decent rate and more importantly, they pay quickly. Much better than Amber Arch who basi... See more

Company replied

Rated 5 out of 5 stars

I've been working as a mystery shopper with Tern for a fair few months now. I find they're a very trustworthy mystery shopping company. The staff I've dealt with are very friendly, they pay decently... See more

Rated 5 out of 5 stars

INCREDIBLE The food was some of the best I’ve tasted after a lifetime of being lucky enough to visit some incredible restaurants… The atmosphere, staff and most importantly the chef deliver m... See more

Company replied

Company details

  1. Market Researcher

Written by the company

Our team of over 20,000 mystery shoppers, researchers & auditors work with the UK's most recognised brands delivering results through Mystery Shopping.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Tern Mystery Shopper

I have worked with various companies carrying out mystery shopper visits and teen are by far the best company I have worked with , they pay quickly and flexible too . Definitely recommend to others. .

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Best Mystery Shopping Payers!

I have been mystery shopping for about 14 years and with a number of various companies. Tern are by far the best payers, sometimes paying on the day of the assignment! They also have fabulous, helpful and friendly staff!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

A great, straightforward company

Most of their jobs are quick and easy, and they pay quicker than other companies rather than making you wait until the next month. It’s friendly and no-nonsense at the same time.

1 November 2024
Unprompted review
Rated 3 out of 5 stars

Difficult to communicate with tern.co.uk!

After I wrote a full report and attached photos from the store, I was asked to explain the appearance of the staff who served. It was not in the prior instructions! My report was marked as incomplete in their system. I spent much time communicating with them and waited for 18 days until Tern paid me back £6.50 for a sandwich. Too much time and effort to receive £4 for a report.

6 July 2024
Unprompted review
Rated 1 out of 5 stars

Its not legit FAKE RATINGS

Its not legit, they are not clear & transparent if you walk in with some on floor they would simply blame you and not pay althouvh its no where in their beforehand instructions Moreover they are involved with 3 store and their retail staff is already passed on the information whose coming and when so Three mobile and Tern both are fooling actual customers

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Tern good company

Tern is a good company to be a mystery shopper good communication lots of different projects and pays promptly

6 May 2024
Unprompted review
Tern logo

Reply from Tern

Thank you for such a lovely review, we love to hear from our valued shoppers and are pleased to hear you enjoy working alongside us at Tern.

Rated 1 out of 5 stars

For pocket money it ok the company…

For pocket money it ok the company avoid they send you to different job without apologizing for the trouble cause ,avoid never work for them again ,as well they assign you some jobs which they are not assigned it was ok in the 2023 ,waste of time energy

30 April 2024
Unprompted review
Tern logo

Reply from Tern

Good morning, we are sorry you did not find working with Tern a positive experience. We pride ourselves on never forcing shoppers to complete a particular visit, it is all optional, we only ever allocate visits to shoppers that they have applied for via our online job board or agreed to complete by phone/email. We are always transparent with our visits; shoppers can see what's required of them before accepting the assignment and how much they will get paid on successful completion. Please get in touch with us directly if you have anything further we can help with as we are always happy to be on hand to help our shoppers and want everyone to find working alongside Tern as an enjoyable, smooth experience.

Rated 5 out of 5 stars

Love Tern

Love Tern. They are my favourite mystery shopping company - their staff are always so friendly and pay super quickly, much more quickly than their competitors. They don’t always have an abundance of mystery shops available where I live but that’s the only downside.

28 January 2024
Unprompted review
Tern logo

Reply from Tern

Hi Anisha, thanks for leaving us a 5* review.
We aim to please and love hearing from shoppers who are enjoying mystery shopping for us :-)

Rated 4 out of 5 stars

Good but sometimes lacking visits in the South West!

I’ve been a shopper with Tern for a couple of years now. The experience on the whole has been a positive one, I live in the South West and do sometimes find the number of visits available to me isn’t great but there are usually telephone assignments which aren’t restricted geographically. When I have completed visits, I found them pretty easy to do and payment is quick.

1 December 2023
Unprompted review
Tern logo

Reply from Tern

Hi Hanna, firstly apologies for the delay in replying to your review. Thanks for taking the time to share your experience of mystery shopping with Tern. We'll try and convince more companies in the South West to have visits!!

Rated 5 out of 5 stars

Great experience so far

Easy to follow briefs, helpful staff and super quick payments. I picked up my first visit last Wednesday, did my second visit on Friday and have been paid for both today. Great to earn some extra money right before Christmas!

15 December 2023
Unprompted review
Tern logo

Reply from Tern

Welcome to Tern and thanks for letting us know about your positive experience :-)
(Sorry for the delay in replying to your review!)

Rated 1 out of 5 stars

Really not impressed.

Really not impressed.. I’ll leave it at that!

5 December 2023
Unprompted review
Tern logo

Reply from Tern

Hi Nicola, sorry to hear that you were not happy with the experience you had with us. The shopper visit brief outlines your required actions to ensure we provide every store we mystery shop with an equal opportunity. Unfortunately as you withdrew from the process too early (as explained on the phone to you yesterday) we were not able to use your report as the compliance element was not covered.

Rated 5 out of 5 stars

INCREDIBLE

INCREDIBLE
The food was some of the best I’ve tasted after a lifetime of being lucky enough to visit some incredible restaurants…
The atmosphere, staff and most importantly the chef deliver mind blowing food presented in a way that makes you feel happy that so much effort has been made

The sunset views over the water are just stunning and I can’t wait to go back

5 stars

Thank you so much for making this feel like a real treat

17 August 2023
Unprompted review
Tern logo

Reply from Tern

We love receiving 5* reviews but unfortunately this one isn't meant for us, we are a mystery shopping company and not a restaurant. The meal you had sounds amazing though, glad you enjoyed it!! :-)

Rated 5 out of 5 stars

Quick Pay

Pay very quickly with no issues at all. Paid every week not many places offer that sort of pay. Helpful support. Topping up my holiday find

7 August 2023
Unprompted review
Tern logo

Reply from Tern

Thanks for the feedback Timmo! We love hearing from shoppers who are enjoying working with us :-)

Rated 1 out of 5 stars

You have done really badly so far.I…

You have done really badly so far.I thought this is a job worth looking at and began filling a mystery shopper profile. I quickly decided to forget about this idea when I found that I need to give my bank details and the payments offered for this type of job. In spite of not completing the profile and asking your director of operations to remove my details I started receiving job offers from your co. I had to ask Kelly twice to remove my data but still receiving offers from you!!! I’ll warn anybody interested in your co. to avoid working with or for you

8 March 2023
Unprompted review
Tern logo

Reply from Tern

Hi, we are sorry you feel you have had a negative experience with Tern. As you stated, you signed up to become a mystery shopper with us and then decided you didn't want to continue with the set up as we needed your bank account number and sort code - the reason we need this information is to allow us to pay you for any visits you may have completed.
You are well within your right to withdraw from the sign up process and asked us to delete your shopper account, which we promptly did.
You then emailed to check we had deleted your account from our system and we sent a screenshot showing "0 shoppers found" under your name and email address. This verified that your account had been deleted from our shopper system.
During the sign up process however, you will have agreed to receive job offer notifications from us; although we deleted your account from our shopper system, you were still on our mailing list as this sits separately.
As soon as you emailed to say you had received a job offer despite asking for us to delete your account, we explained what had happened and confirmed that we had now also removed you from the mailing list.
Please be assured that we hold none of your details on our software.
I'm sorry you felt the need to leave a negative review, we always endeavour to resolve any issues promptly and felt everything had been dealt with for you.
The Tern Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Quick at paying for visits. Would recommend signing up with them.

7 June 2022
Unprompted review
Tern logo

Reply from Tern

Thanks for the 5* review, we aim to keep our shoppers happy so it's always great to hear that we have!! :-)

Rated 5 out of 5 stars

This is an excellent company to work…

This is an excellent company to work with. Their assignments are varied and communication is excellent. All payments due are prompt, as you are paid within a few days. I highly recommend Tern.

26 May 2022
Tern logo

Reply from Tern

Thank you for the great review! We are always so pleased to hear from our shoppers :-)

Rated 5 out of 5 stars

A great company to work for with…

A great company to work for with friendly and helpful staff who are always on hand to help with any questions I have.
I enjoy the variety of assignments offered, and always get paid promptly. A great way to earn some extra income!!

26 May 2022
Unprompted review
Tern logo

Reply from Tern

Thank you for such a positive review of Tern! We are always delighted to hear from our happy shoppers :-)

Rated 5 out of 5 stars

5 star mystery shopping company

Great mystery shopping company to work with. Interesting jobs, easy to understand briefs, always someone available to help out if you need assistance, and they pay quicker than any other company I know !! Couldn't recommend more !!
R Chantler, Kent.

26 May 2022
Unprompted review
Tern logo

Reply from Tern

Thanks for the great review! We love hearing from our satisfied shoppers :-)

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