Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more
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The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more
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Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more
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Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Aragon House, MK43 0EQ, Cranfield, United Kingdom
- 0333 034 6100
- www.tenpin.co.uk
4.2
Great
11K reviews
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Very good service will be coming again tomorrow.
Good hospitality and has a good experience at ten pin in Crewe.
26 August 2026
Reply from Tenpin
Hi Casey
Thank you for your fantastic 5-star review! We are so pleased to hear that you had a good experience and enjoyed the hospitality at Tenpin Crewe. We hope to see you again very soon! Best wishes - Clare
Avoid on offer days awful!
First time coming here and it was awful. People were throwing the balls in our lane. Some of the teenagers were rowdy around us and hit us with a plastic bowl which they got from the arcade section. Then apologised. It was way too hot inside especially for my 5 year old. And not clean.
26 August 2026
Reply from Tenpin
Hi there
We are very sorry to hear about your first visit being so awful. We sincerely apologize for the disruptive behavior from other customers, the uncomfortable temperature, and the cleanliness issues you experienced. This is certainly not the experience we want for our guests, especially for a family with a young child. Your feedback is extremely important and will be shared with the team to ensure improvements are made. We hope you will give us another chance in the future. Best wishes - Clare
I had forgotten how fun it was the…
I had forgotten how fun it was the manager who booked us in was friendly and made we were aware of everything
26 August 2026
Reply from Tenpin
Thank you for 5 stars! We're thrilled you had fun on your recent visit to Tenpin! We're glad to hear the manager was as friendly as we expected, we hope you had a brilliant time.
All the best,
Demi
Reply from Tenpin
Hi Narinder
Thank you for your lovely 4-star rating! We are so pleased to hear that you had lots of fun and enjoyed your family game with us. We hope to see you again soon! Best wishes - Clare
Great morning laser shooting
Great morning laser shooting. Didn’t know Exeter tenpin had laser shooting. Everything has been refurbished since I last came. Much more likely to come back!
26 August 2026
Reply from Tenpin
Hi Katy
We're so glad you enjoyed your morning laser tag experience and noticed our recent refurbishments! We appreciate you highlighting the positive changes and look forward to welcoming you back soon. Best wishes - Clare
Staff were really good and attentive
Staff were really good and attentive. Everything was clean. Some of the arcade machines needed topping up
26 August 2026
Reply from Tenpin
Hi Matthew
Thank you for your feedback. We're delighted to hear that our team was attentive and that you found everything clean. We appreciate you bringing the arcade machine issue to our attention; we'll look into it. Best wishes - Clare
We had a fabulous time at bowling…
We had a fabulous time at bowling cheshire oaks. Also I didnt realise is was 50% on Tuesday value of money. It spot on .
26 August 2026
Reply from Tenpin
Hi
We're so happy to hear you had a fabulous time and discovered our Tuesday 50% off offer! We appreciate you sharing your positive experience with us. Best wishes - Clare
The male serving at the Walsall branch…
The male serving at the Walsall branch seemed frustrated every time we was showing our tickets
26 August 2026
Reply from Tenpin
Hi there
We appreciate you sharing your experience. We are concerned to hear about the service you received and will address this with our Walsall team. Best wishes - Clare
The Staff were very friendly and served…
The Staff were very friendly and served us promptly and politely
26 August 2026
Reply from Tenpin
Hi Natalie
Thank you for your feedback! We're so pleased to hear that our team provided you with friendly and prompt service during your visit. We appreciate your kind words! Best wishes - Clare
My son loves going tenpin for the…
My son loves going tenpin for the bowling and the arcade machines we try go once every 2 weeks.
26 August 2026
Reply from Tenpin
Thank you taking the time to leave us a review! We're so glad your son enjoys his visits! We look forward to seeing you again in a couple of weeks for some more bowling fun :) If there is anything we can do next time to reach 5 stars please do let us know.
Take care,
Demi
We booked this for our daughter’s…
We booked this for our daughter’s birthday. She had 2 lovely ladies with us the whole time. Interacting with the kids, playing games, dancing and making balloon animals. They even showed the girls how to make them. Above and beyond and my daughter had a fab time.
26 August 2026
Reply from Tenpin
Hi Kelly
Thank you for your wonderful 5-star review! We are so happy to hear that your daughter's birthday celebration was a fantastic experience and that our team went above and beyond to make it special. We appreciate your kind feedback! Best wishes - Clare
Reply from Tenpin
Thank you for the wonderful 5 star review! We're so glad you enjoyed your visit with your grandson and had great fun. We appreciate your comments and lookf forward to welcoming you back soon :)
All the best,
Demi
The customer service was appalling
The customer service was appalling. The reason as to why food was not allowed at the lanes is terrible customer experience and not explained at the time of booking and then the wait time for food after the bowling was excruciatingly long when all we wanted to do was leave. It was the explained to me that there were a ‘no refund’’ company. I will not be returning despite the actual bowling being good.
16 August 2026
Reply from Tenpin
Hello Andrew
Thank you for taking the time to leave us a review. We are truly sorry to hear about your disappointing experience with our customer service, the food policy, and the long wait time for your order. We understand your frustration and regret that we did not meet your expectations. Your feedback is very important to us, and we will ensure it is passed on to the relevant team for review and improvement. Best wishes - Clare
Reply from Tenpin
Hi Khosru
We appreciate your feedback regarding parking. We understand this can be a concern for our guests. We are always looking for ways to improve. Best wishes - Clare
Reply from Tenpin
Hi Alison
Thanks for the lovely 5* rating and your kind words about our staff. We hope to see you again soon. Best wishes - Clare
Very impressed
It’s been done up since we last came. My son and his friend got a game of bowling, a burger and a laser quest visit for £10.50 each which is amazing. Very helpful staff. Really impressed.
21 August 2026
Reply from Tenpin
Hi Lindsey
Thank you for your wonderful 5-star review! We are thrilled to hear that you noticed our recent updates and that your son and his friend had such a fantastic time enjoying bowling, a burger, and laser tag at such a great value. It's also lovely to know that our staff were so helpful. We look forward to welcoming you back again soon! Best wishes - Clare
Very bed experience.
Very bed experience.. to staff and all not cooperative & not helpful. One man talks with us Not in good manner.. .. EVER BAD EXPERIENCE
26 August 2026
Reply from Tenpin
Hi Vikas
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our staff was not a positive one and that you felt they were uncooperative and unhelpful. We strive to provide excellent service, and it's clear we fell short during your visit. Please be assured that your comments will be shared with the team for review and improvement. Best wishes - Clare
Amazing time
Amazing time, very polite, friendly and helpful staff. Me and my niece had an amazing time, great place to go to. Definitely returning again.
26 August 2026
Reply from Tenpin
Hello
Thank you for your fantastic 5-star review! We are so pleased to hear that you and your niece had such an amazing time and found our staff to be polite, friendly, and helpful. We can't wait to welcome you back again soon! Best wishes - Clare
Had a lovely time here
Had a lovely time here, would highly recommend it, nice food, got a good offer aswell.
26 August 2026
Reply from Tenpin
Hi Lisa
Thank you for your fantastic 5-star review! We're so pleased to hear you had such a lovely time and enjoyed the food, especially with a good offer. We appreciate your recommendation. Best wishes - Clare
We came as a group of 5 adults and 13…
We came as a group of 5 adults and 13 children. Food was so horrendous we were given our money back.
The toilets were disgusting once of our adults was physically sick by the smell.
Two machines had no tickets in them and we had to ask for them to be refilled. One child won 10000 tickets and a person came to give them the tickets however only 801 were given so had to go back again to have it written on the ticket. At the same time someone else also having the same issue.
Dont think we'll be returning anytime soon
Very disappointed indeed
26 August 2026
Reply from Tenpin
Hi Louise
Thank you for taking the time to leave us a review. We are truly sorry to hear about your disappointing experience with the food, the condition of the toilets, and the issues you encountered with the arcade machines and ticket redemption. We understand how frustrating these issues must have been, especially with such a large group. Please be assured that we will be addressing these concerns with our team to prevent similar situations in the future. Best wishes - Clare
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