Banner for Tenpin - Wakefield

Tenpin - Wakefield Reviews 

94
TrustScore 4 out of 5

4.2

Trinity Walk, WF1 1QS Wakefield, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We arrived 15 minutes early for a family bowling session.The man on reception was really polite and cheerful and said our lane was ready.We had great fun with our 3 grandsons,aged 7-12.The pizza was d... See more

Company replied

Rated 4 out of 5 stars

The ten pin bowling was fantastic, we took my grandchildren it was expensive for one game but the kids enjoyed it they also played some of the arcade games too. We looked at doing an escape room but... See more

Company replied

Rated 4 out of 5 stars

The booking process online was good and quick, ques were a bit long as not many staff on. Food was ok for price, would have liked few more machines for younger end, maybe 2p ones etc. All in all nice... See more

Rated 5 out of 5 stars

Totally brilliant experience after 3 visits. Staff so helpful. Exceptionally clean facilities and arcade prices reasonable. Air hockey,pool ,table tennis great time fillers,fun and reasonable. Boys... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Wakefield is easy located in the heart of Trinity Walk in Wakefield city centre and easy to reach from across West Yorkshire. With modern bowling lanes and dynamic LED lighting, we're a top spot for families, groups and proper nights out. And it's not just bowling. We've got laser tag, private karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Wakefield, sorted.


Contact info

  • Trinity Walk, WF1 1QS, Wakefield, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(94)

10,897 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic staff great atmosphere

Fantastic staff great atmosphere

1 July 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Elizabeth, thank you for your 5* review of Tenpin Wakefield! It's wonderful to hear how fantastic you found our staff and how great the atmosphere was. We look forward to welcoming you back again soon for more fun! Best wishes-Leila

Rated 3 out of 5 stars

Was absolutely red hot no air (the…

Was absolutely red hot no air (the staff said it dosnt work) long ques to check in and at bar think the staff was exhausted due to the heat

26 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi there, thank you for your 3* review of Tenpin Wakefield. We are very sorry to hear that you found the temperature inside our venue too hot and about the long queues for check-in. We appreciate your honest feedback and will pass this across to the relevant team for future improvements to be made for a better experience. Best wishes-Leila

Rated 5 out of 5 stars

Was a good afternoon

Was a good afternoon. Apart from the incident with panda mama, there fire alarm went of causing the tenpin at Wakefield to go off. So we ended up been outside at the firepoint an then the front entrance for a while. But other than that had a great time. Looks great inside. Lots to do.

1 July 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Matthew, thank you for your 5* review of Tenpin Wakefield! We're so glad to hear that you had a great afternoon with us and we're sorry about the fire alarm incident. We hope to welcome you back again soon for a smoother experience. Best wishes-Leila

Rated 3 out of 5 stars

Good and bad….

Good: Great location, easy access & good parking. Interactive darts setup great. Bowling and other activities looked good.

Good/Bad: Only one bar staff working, She was good, but she was rushed off her feet & at times people waiting for drinks were getting frustrated. More annoyingly there were several ‘team’ members standing around chatting who could have helped and at the very least served soft drinks.
BAD: The room was stiflingly hot, aircon was nonexistent and with because the bar service slow the birthday celebration was slightly marred.

24 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Jayne, thank you for your 3* review of Tenpin Wakefield. It's great to hear that you found our venue convenient and that our activities looked great. However, we are very sorry to hear about the long wait times for drinks and that you found the temperature to be too hot. If you would like to discuss this further, please email customer.feedback@tenpin.co.uk with the subject 'Review-Wakefield' and someone will look into this further for you. Best wishes-Leila

Rated 2 out of 5 stars

New place im guessing staff still…

New place im guessing staff still working things out but was very slow service when was about 6 staff stood in same place, the heat was unbearable im confused on why no air con. Will try again soon.

24 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hello Yvonne,
Thank you for taking the time to rate Tenpin Wakefield 2 stars. We appreciate you sharing your feedback regarding the service speed and the temperature during your visit. We are actively working to improve our operations and ensure a comfortable environment for all our guests. We hope to provide a much better experience on your next visit. All the best ~ Laura

Rated 5 out of 5 stars

Great experience at tenpin

The first time I have visited Tenpin, took my grandson and his friend the whole experience was great from the moment we arrived to when we left. Great staff , very clean and not too expensive. Would definitely be going again

24 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hello Marjorie,
Thank you for taking the time to rate Tenpin Wakefield 5 stars. We are so pleased to hear that your first visit was such a great experience for you, your grandson, and his friend. It's wonderful to know that you found our staff great, the venue clean, and the prices reasonable. We look forward to welcoming you back again soon! All the best ~ Laura

Rated 3 out of 5 stars

Bowling

Good fun and great to have in Wakefield as there isn’t much to do locally anymore however they had no shoes in sizes 5,6 and 7. Someone I attended with had sandals on as we are having gorgeous weather for a change and when she told them her shoe size (6) they stated they could only supply a 4 or 8, she obviously had to choose the 8’s. They were that big it was a trip hazard so she took them off and put her own shoes back on. This eventually led to staff stating if she didn’t wear the shoes, our game would be stopped. It’s unacceptable to not have shoes in all sizes available and make someone wear shoes way too big. Once all the other groups left and it was only us and one other group of two on the lanes she asked to swap them to a 6 assuming they didn’t have the size due to the amount of people playing earlier on however they still said they didn’t have any, meaning they don’t have any of the three arguably most common sizes for women. I understand the rules of wearing the correct footwear and it wouldn’t have been an issue if they fit, two sizes too big is simply unacceptable and a bigger hazard than an open toe shoe.

20 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hello Mollie,
Thank you for taking the time to rate Tenpin Wakefield 3 stars. We're truly sorry to hear about the issues you experienced with our shoe availability, especially for common sizes. We understand your frustration and the safety concerns regarding ill-fitting shoes. We appreciate your patience during our new centres implementational hurdles. We hope to welcome you back again soon. All the best ~ Laura

Rated 5 out of 5 stars
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hello Lisa,
Thank you for taking the time to rate Tenpin Wakefield 5 stars. We are so pleased to hear that you had such a positive experience with your team building event. We hope to welcome you back again very soon! All the best ~ Laura

Rated 5 out of 5 stars

Quick service and straight into our…

Quick service and straight into our bowling games, nice atmosphere and friendly staff.
Nice entertainment venue

24 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi there,

Thank you for your fantastic 5* review at Tenpin Wakefield! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Loved it but so warm

Well set up, clean, plenty of entertainment for the family. If i had to have one negative thing to say it would be that it was very warm, we visited during warm weather and would have benefited from some cool air either fans or air conditioning, having neither of these made the heat quite unbearable when bowling.

21 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hello Kim,
Thank you for taking the time to rate Tenpin Wakefield 4 stars. We appreciate you taking the time to highlight the enjoyable entertainment for your family. We sincerely apologize for the discomfort you experienced due to the heat during your visit. We understand how this can impact your bowling experience, and we appreciate you bringing it to our attention. All the best ~ Laura

Rated 5 out of 5 stars

Birthday celebration

We had a great day...We would like to thank Neil and all the team at Wakefield Trinity for helping us when our friend required medical attention....Thankyou

17 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Nicola,

Thank you for your amazing 5* review at Tenpin Wakefield! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Very good location .very clean

Very good location .very clean

17 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Arnita,

Thank you for your fantastic 5* review at Tenpin Wakefield! We are delighted to hear you've had such a great time whilst on your recent visit to us . Your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Excellent service

Excellent service
Extremely clean and tidy including the toilets.
Staff Excellent and very polite
Value for money
Can not fault anything ... absolutely brilliant

13 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Joeanne. Wow- thanks for your kind remarks! We are so happy that you had such a great experience with us! We thrive on this type of feedback, we will be sure to pass this review off to the team. Our goal is to provide the best entertainment to our customers, and we are ecstatic that we were able to make it happen for you here. Thanks again! Best wishes, Jade

Rated 5 out of 5 stars

Really enjoyed it and good value on…

Really enjoyed it and good value on Thursday's.

10 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Seema,

Thank you for your fantastic 5* review at Tenpin Wakefield! It's great to hear you've had such a lovely time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 2 out of 5 stars

Very disappointing party package

The children loved the laser quest and the arcades but the service was very disappointing. We had booked a laser party and once the party host had signed them in, we didn’t see him again. My child fell over in the game and hurt his leg, causing a huge bruise and we weren’t notified.
But the most disappointing element was the food afterwards. After receiving their pizzas, we were kept waiting 45 minutes for the cake and a further 20 minutes for their ice cream. Nobody came to see us at the end to conclude the party and it was overall just so disappointing. I would take the children again for an activity but would certainly not recommend a party package.

13 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hello Wakefield Mum,
Thank you for taking the time to rate Tenpin Wakefield 2 stars. We are truly sorry to hear that your party experience was disappointing. We apologize for the lack of attention from the host, the incident with your child, and the significant delays with the food service. We are addressing these concerns with our team to improve our party packages. All the best ~ Laura

Rated 4 out of 5 stars

Tuesday discounts

Great to have Tuesday discounts and looks very impressive inside. I did however nearly get charged full price for bowling and they didn't even question the price until I mentioned it.
The music could do with being varied rather than constant dance music.
Ate here but there were very limited options especially as I am vegetarian and the cheese pizza was pretty poor as there was hardly and cheese. More options and more ingredients on would improve it. If you could consider pool where you rent a table for a certain amount of time would be good like other places do

16 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hello Matt,
Thank you for taking the time to rate Tenpin Wakefield 4 stars. We're glad you enjoyed our Tuesday discounts and the impressive interior. We sincerely apologize for the pricing issue and the limited vegetarian options. Your suggestions regarding music variety, the pizza, and pool table rental are greatly appreciated and will be shared with our team for consideration. All the best ~ Laura

Rated 5 out of 5 stars

Amazing experience for children and young people with disabilities

We visited on a Tuesday evening with a group of 10 blind and partially sighted children and young people, and their families (there were 36 people in our group in total). Some of our children have additional needs/disabilities, including one child who is a wheelchair user. At the point of booking I mentioned that some of our group have sensitivities around noise and asked whether the music could be quieter in our area. This was communicated to the team who made sure this was actioned on arrival.

Every member of staff we dealt with was kind, courteous, and very sensitive to our needs. Nothing was too much trouble and because the staff were so good it really made the whole experience run much smoother. It was also a lot less stressful for me as the group leader!

The whole area felt spacious and easy to navigate, and I felt that the slight separation of the bowling lanes from the arcade area was helpful as it meant our kids focused on completing the bowling rather than running around the arcade as happens at the one at Xscape!

We will definitely come to Wakefield in future as it was an excellent experience from start to finish. I have already made two more group bookings for July and September!

Massive thanks to everyone who looked after us. We are so grateful for the amount of care than went into ensuring we had a great experience!

17 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Hayley,

Thank you for your fantastic 5* review at Tenpin Wakefield! We are delighted you've had such a lovely time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

The place is great

The place is great, staff were nice and helpful, the lane faulted a few times and we ended up on a different one in the end but wasn’t a big deal.

10 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi John, thanks for leaving a rating and review for Tenpin Wakefield! We appreciate the lovely comments and for you sharing your feedback on the lane. Thanks for your time and we hope to see you again soon! Best wishes, Jade

Rated 5 out of 5 stars

Tenpin wakefield is fantastic it has…

Tenpin wakefield is fantastic it has lots of different things to do the food was lovely staff were very hrlpf6 and friendly my grandson and myself loved it

6 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Janet, thank you for rating Tenpin Wakefield 5*! We will be sure to pass your helpful feedback on and we are glad your grandson loved it. Best wishes, Jade

Rated 5 out of 5 stars

Staff were so helpful

Staff were so helpful, and the place itself was amazing

6 June 2026
Tenpin - Wakefield logo

Reply from Tenpin - Wakefield

Hi Joanne Thanks for your kind remarks! We are so happy that staff were helpful and you found the venue itself amazing. We thrive on this type of feedback, we will be sure to pass this review off to the team. Thanks again! Best wishes, Jade

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look