Banner for Tenpin - Sheffield

Tenpin - Sheffield Reviews 

119
TrustScore 4 out of 5

4.0

1-13 Angel Street, Sheffield, S3 8LN Sheffield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We booked online as 2x adults and a student. Booking was straight forward. We booked bowls meal deal and added extras and prison putt for afterwards. On arrival we were greeted by a lovely member o... See more

Company replied

Rated 3 out of 5 stars

We do like it there, but put a load of 10 pences in a £1 machine and it wouldn't work (it doesn't say specifically that it has to be a pound coin). And then £2 for a game of pool with our 4 year old n... See more

Company replied

Rated 5 out of 5 stars

First visit. Very impressed. Staff were helpful. We took the grandchildren who said it had been a lovely afternoon. The pizza was good too

Company replied

Rated 3 out of 5 stars

Everything was fine except the fact that charging isnt allowed. I mean, why is there even an electric socket if people canbt charge when their phone is dead

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 1-13 Angel Street, Sheffield, S3 8LN, Sheffield, United Kingdom

  • 0333 034 6100

4.0

Great

TrustScore 4 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(119)

11,380 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Kids bowling

Booked for 8 children for my daughter’s birthday. Really easy booking process. £100 for two games seemed fairly reasonable and was only £24 extra to feed them all so we decided to go for that too. Unfortunately the food wasn’t particularly great which is why I’ve only marked it 4 stars. Staff were mostly really helpful.
We didn’t book the party package as it only available from 10am which was too early for our plans. Would be good to have a later option for kids parties too.

15 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hello Ruth,
Thank you for taking the time to rate Tenpin Sheffield 4 stars. We appreciate you choosing us for the birthday celebration. We're happy the booking process was easy and the staff helpful. We'll look into the food quality and consider later party package options. Thank you for your feedback. All the best ~ Laura

Rated 1 out of 5 stars

Do not go to tenpin

The staff here are very rude, lazy and clueless. I ordered 1 drink to my table, sat there for almost an hour waiting for the drink as I’d gone to find a staff member and no one was to be seen. When I then spoke to a staff member they said that if you ordered a drink it would have come in to them however they apparently didn’t get any orders, I then showed them the email confirmation I got for them to go off for 10 mins and come back to say that someone had turned off their ticket machine. I didn’t get any apology from them a simple I am really sorry about this would have been nice considering my child is autistic and was really thirsty. I am very disappointed and I will NEVER go back there again!

11 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Em, thank you for taking the time to review Tenpin Sheffield! We're very sorry to hear that your experience was not as enjoyable as we'd have hoped, and that there had been issues with your drinks order and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Sheffield', and we can ensure this is passed on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide

Rated 5 out of 5 stars

Worth a visit

Tasty basket food. Had a fantastic time in the karaoke booth and a good range of arcade games.

15 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Catherine, thank you for your lovely 5* rating of Tenpin Sheffield! We're so pleased you enjoyed the food, karaoke and the arcade! Your feedback is very important to us. We hope to see you again soon for hopefully another 5* experience. Best wishes, Jade

Rated 1 out of 5 stars

Awful staff

Staff were incredibly rude. Pizza was burnt to a crisp. My family were visiting who I haven’t seen in a while and i thought it would be a nice time. Felt incredibly uncomfortable due to staff huffing and puffing whenever we came to them with an issue with the venue. They sent us to a lane which was full of rubbish & empty glasses, I went over and asked if someone could clear the space and the staff member rolled his eyes at me and sent us to another lane. This lane had a broken bumper which wouldn’t come up for the kids. When I asked if they could fix it he (again) rolled his eyes and his version of fixing it was ragging it up so that it then didn’t go down for anyone else’s rounds & stayed up the entire time. I honestly felt too uncomfortable to even ask again. We ordered a lot of food & each pizza was incredibly burnt and the burger was dry. We had to remind them that we ordered one more pizza which hadn’t came. I did give it a while as I thought they’d bring it out, but they don’t & this pizzas base was completely black. I initially bought the deal where we get a pizza included in the booking and when i asked what we do about this (if we have to let them know or do they just bring it over) and the staff said ‘you’ll get it when you get it’. We also took the kids to the arcade and barely any of the games worked properly, had to ask staff to help again and they would take a very long time. As someone who has planned work dos here and enjoyed our time previously, I thought it would be a good place to take a family. Won’t be returning again - awful experience.

15 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hello Entela,
Thank you for taking the time to rate Tenpin Sheffield 1 star. We're very sorry your recent visit was unpleasant. It is disappointing to hear about the rude service, the food quality, and issues with the bowling lanes and arcade games. We appreciate you bringing these concerns to our attention. We would like to opportunity to looking this further, please could you send the details of your experience to customer.feedback@tenpin.co.uk with the centre you attended and as much details you would like to share. We hope your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 1 out of 5 stars

i to karaoke and my mic wasnt working…

i to karaoke and my mic wasnt working and the music wasnt playing correctly eather i only had 15 minutes sing

15 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Elisia, thank you for taking the time to review Tenpin Sheffield! We are very sorry to hear that there had been technical issues with the microphones and the music. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Sheffield', and we can ensure this is passed to the correct team to be looked into. Best wishes - Adelaide

Rated 3 out of 5 stars

Overall enjoyed the bowling but check in needs to improve

Overall enjoyed the bowling and it's nice modern set up with private lane booths.

Negative was the staff at check-in didn't explain anything and we stood waiting for a while, went to toilets and ordered drinks before arriving at the lane. We had paid for an hour and then had already used 15mins (obviously time starts when check in at desk) but this wasn't explained or clear. Found that annoying.

8 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Paul, thank you for taking the time to leave a review! We are pleased to hear you enjoyed your visit but we are sorry to hear there was some confusion regarding your start time. We will be sure to pass your feedback on and in the meantime we hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Friendly easy to set up games up

Friendly easy to set up games up
Arcade are good

8 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Luke, thank you for leaving Tenpin Sheffield a fantastic 5* rating. We are really pleased to hear you found it easy to set your games up and enjoyed our arcade. We hope to see you again soon! Best wishes - Kaylee

Rated 4 out of 5 stars

Great time

Great time had by all. Well organised facilities

8 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Jade, thanks for leaving a rating and review for Tenpin Sheffield! We appreciate your feedback and we are really pleased you all had a great time. We hope to welcome you back again soon! Best wishes, Jade

Rated 4 out of 5 stars

Lemonade tasted awful and no one or…

Lemonade tasted awful and no one or thing to change a twenty pound note for me to two ten pound notes.

8 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hello, thank you for taking the time to leave a review of Tenpin Sheffield! We are very sorry to hear that your lemonade fell short of our usual high standard and we will be sure to pass your feedback on for future improvements! We do hope in the meantime, you will still consider visiting us again and we look forward to welcoming you back soon! Best wishes - Mel

Rated 1 out of 5 stars

I had mistakenly booked for two…

I had mistakenly booked for two junior’s when actually only one was attending. The reception staff would neither amend the booking or allow another game or voucher. Very poor customer experience

1 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hello, thank you for taking the time to leave a review of Tenpin Sheffield! We are sorry to hear you recent visit was not as enjoyable as we would have liked and if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Sheffield' In the meantime, we do hope this will not stop your from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

2nd time coming for birthdays

2nd time coming for birthdays. Everything's always organised on time and never waiting around. Always get involved with kids and there to help if any issues. We have an ace time every single time

30 March 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Sharice, what an excellent 5* review of Tenpin Sheffield! We are so happy to hear you had a great second visit celebrating a birthday and we really hope to welcome you all back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Family entertainment

Online deal, otherwise would have cost a lot more, lots of options inside other than tenpin bowling . Staff helpful although need bigger size 🎳 balls.

1 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Lee
We're glad you enjoyed your experience and appreciate your positive feedback regarding our online deals and helpful staff. We'll look into providing bigger bowling ball sizes. Thanks! Best wishes - Clare

Rated 4 out of 5 stars

Great deals but poor food.

We used the deal 6 bowling with pizza for £39 and karaoke.
Great deal. Only complaint would be having the food come out mid game. Asked for it to come out after the hour bowling but it came out during and at 11am.
The food is quite poor. Had a party in the past - party very good but Children’s party pizza is rock hard dough and horrible cheese - these are ordered in specifically for the party. I also ordered separate pizza and it was burnt charcoal black on the bottom - really inedible. The food does put me off booking a party to be honest.
The staff are friendly and the party leader has always been great.

30 March 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Claire
We appreciate you sharing your experience. We're glad you enjoyed the bowling and karaoke deal and that our staff were friendly. We're sorry the food timing wasn't ideal and that the pizza quality was poor. We'll address this to improve our food service. Thank you for your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Brilliant night never been before but…

Brilliant night never been before but definitely be back great atmosphere great staff couldn't fault it 👍

28 March 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi there,

Thank you for your fantastic 5* review at Tenpin Sheffield! It's great to hear you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Was amazing

Excellent host

1 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Liam,

Thank you for your amazing review at Tenpin Sheffield! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back to the venue again very soon! Best wishes- Steph

Rated 5 out of 5 stars

I ent bowling with my two children & we…

I ent bowling with my two children & we all really enjoyed it

1 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Scotty, thank you for the lovely 5* rating of Tenpin Sheffield. We're pleased to hear you had a fun time bowling, spent with your children. We appreciate your kind feedback.
Take care,
Kirsty

Rated 2 out of 5 stars

Toilets were filthy

Toilets were filthy, didn’t feel safe with children.

1 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Hazel, thank you for taking the time to review Tenpin Sheffield! We're sorry to hear that there had been issues with the cleanliness of the toilets and that you had concerns of safety for the children. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Sheffield' and we will ensure this is passed to the correct team to be looked into. Best wishes - Adelaide

Rated 4 out of 5 stars

Way better experience this time as we…

Way better experience this time as we didnt have food at the establishment..

1 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Chelsea, thank you for the 4* review for Tenpin Sheffield! We're glad to hear that you had a great experience, and we hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Hidden and Affordable Gem

There was so many things to do and the prices were reasonable and affordable. Nice staff and a lot of fun.

1 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Nikita, thank you for the brilliant 5* review of Tenpin Sheffield! We are thrilled you had such a great time and found there was lots of fab activities on offer with great affordable pricing! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Everything and the staff was lovely

Everything and the staff was lovely

1 April 2026
Tenpin - Sheffield logo

Reply from Tenpin - Sheffield

Hi Emma, thank you for the brilliant 5* review of Tenpin Sheffield! We are delighted such a good time was had and we can't wait to see you again soon! Best wishes - Mel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look