We booked online as 2x adults and a student. Booking was straight forward. We booked bowls meal deal and added extras and prison putt for afterwards. On arrival we were greeted by a lovely member o... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We booked online as 2x adults and a student. Booking was straight forward. We booked bowls meal deal and added extras and prison putt for afterwards. On arrival we were greeted by a lovely member o... See more
Company replied
We do like it there, but put a load of 10 pences in a £1 machine and it wouldn't work (it doesn't say specifically that it has to be a pound coin). And then £2 for a game of pool with our 4 year old n... See more
Company replied
First visit. Very impressed. Staff were helpful. We took the grandchildren who said it had been a lovely afternoon. The pizza was good too
Company replied
Everything was fine except the fact that charging isnt allowed. I mean, why is there even an electric socket if people canbt charge when their phone is dead
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
1-13 Angel Street, Sheffield, S3 8LN, Sheffield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked for 8 children for my daughter’s birthday. Really easy booking process. £100 for two games seemed fairly reasonable and was only £24 extra to feed them all so we decided to go for that too. Unfortunately the food wasn’t particularly great which is why I’ve only marked it 4 stars. Staff were mostly really helpful.
We didn’t book the party package as it only available from 10am which was too early for our plans. Would be good to have a later option for kids parties too.

Reply from Tenpin - Sheffield
The staff here are very rude, lazy and clueless. I ordered 1 drink to my table, sat there for almost an hour waiting for the drink as I’d gone to find a staff member and no one was to be seen. When I then spoke to a staff member they said that if you ordered a drink it would have come in to them however they apparently didn’t get any orders, I then showed them the email confirmation I got for them to go off for 10 mins and come back to say that someone had turned off their ticket machine. I didn’t get any apology from them a simple I am really sorry about this would have been nice considering my child is autistic and was really thirsty. I am very disappointed and I will NEVER go back there again!

Reply from Tenpin - Sheffield
Tasty basket food. Had a fantastic time in the karaoke booth and a good range of arcade games.

Reply from Tenpin - Sheffield
Staff were incredibly rude. Pizza was burnt to a crisp. My family were visiting who I haven’t seen in a while and i thought it would be a nice time. Felt incredibly uncomfortable due to staff huffing and puffing whenever we came to them with an issue with the venue. They sent us to a lane which was full of rubbish & empty glasses, I went over and asked if someone could clear the space and the staff member rolled his eyes at me and sent us to another lane. This lane had a broken bumper which wouldn’t come up for the kids. When I asked if they could fix it he (again) rolled his eyes and his version of fixing it was ragging it up so that it then didn’t go down for anyone else’s rounds & stayed up the entire time. I honestly felt too uncomfortable to even ask again. We ordered a lot of food & each pizza was incredibly burnt and the burger was dry. We had to remind them that we ordered one more pizza which hadn’t came. I did give it a while as I thought they’d bring it out, but they don’t & this pizzas base was completely black. I initially bought the deal where we get a pizza included in the booking and when i asked what we do about this (if we have to let them know or do they just bring it over) and the staff said ‘you’ll get it when you get it’. We also took the kids to the arcade and barely any of the games worked properly, had to ask staff to help again and they would take a very long time. As someone who has planned work dos here and enjoyed our time previously, I thought it would be a good place to take a family. Won’t be returning again - awful experience.

Reply from Tenpin - Sheffield
i to karaoke and my mic wasnt working and the music wasnt playing correctly eather i only had 15 minutes sing

Reply from Tenpin - Sheffield
Overall enjoyed the bowling and it's nice modern set up with private lane booths.
Negative was the staff at check-in didn't explain anything and we stood waiting for a while, went to toilets and ordered drinks before arriving at the lane. We had paid for an hour and then had already used 15mins (obviously time starts when check in at desk) but this wasn't explained or clear. Found that annoying.

Reply from Tenpin - Sheffield

Reply from Tenpin - Sheffield

Reply from Tenpin - Sheffield
Lemonade tasted awful and no one or thing to change a twenty pound note for me to two ten pound notes.

Reply from Tenpin - Sheffield
I had mistakenly booked for two junior’s when actually only one was attending. The reception staff would neither amend the booking or allow another game or voucher. Very poor customer experience

Reply from Tenpin - Sheffield
2nd time coming for birthdays. Everything's always organised on time and never waiting around. Always get involved with kids and there to help if any issues. We have an ace time every single time

Reply from Tenpin - Sheffield
Online deal, otherwise would have cost a lot more, lots of options inside other than tenpin bowling . Staff helpful although need bigger size 🎳 balls.

Reply from Tenpin - Sheffield
We used the deal 6 bowling with pizza for £39 and karaoke.
Great deal. Only complaint would be having the food come out mid game. Asked for it to come out after the hour bowling but it came out during and at 11am.
The food is quite poor. Had a party in the past - party very good but Children’s party pizza is rock hard dough and horrible cheese - these are ordered in specifically for the party. I also ordered separate pizza and it was burnt charcoal black on the bottom - really inedible. The food does put me off booking a party to be honest.
The staff are friendly and the party leader has always been great.

Reply from Tenpin - Sheffield
Brilliant night never been before but definitely be back great atmosphere great staff couldn't fault it 👍

Reply from Tenpin - Sheffield
I ent bowling with my two children & we all really enjoyed it

Reply from Tenpin - Sheffield

Reply from Tenpin - Sheffield
Way better experience this time as we didnt have food at the establishment..

Reply from Tenpin - Sheffield
There was so many things to do and the prices were reasonable and affordable. Nice staff and a lot of fun.

Reply from Tenpin - Sheffield

Reply from Tenpin - Sheffield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.