Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... See more
Company replied
Location
Switch locationCambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... See more
Company replied
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... See more
Company replied
It was very easy to book and as it was a family outing it was very enjoyable for the children with bowling drinks and something to eat
Company replied
Company details
Written by the company
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Contact info
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom
- 0333 034 6100
3.7
Average
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lane was not ready had to wait 20 min…
Lane was not ready had to wait 20 min to be given after our booked time then had our lane turned off with two frames left each we booked for 5 people and got told we only would get 30 min on the lane as they was busy that’s a joke you can not complete your game in that time or enjoy your experience completely ruined our evening out
22 February 2026
Reply from Tenpin - Cambridge
Hi Chris, thank you for leaving a rating and review for Tenpin Cambridge. We appreciate you sharing your experience and we're sorry your lane wasn't ready and that your game was cut short. We'll pass your feedback on to the relevant teams to review. Please feel free to pop an email over to customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' and include the details of your visit should you wish to discuss this further. We hope you'll give us another chance in the future to welcome you back for a much better experience! Best wishes - Rosie
Reply from Tenpin - Cambridge
Hello Philip,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We are delighted that you were given two adjacent lanes and that your granddaughter and her friend had a wonderful time. We look forward to welcoming you back again soon for another 5 Star experience. All the best ~ Laura
The pizza was over cooked and chips order incorrect
The pizza was over cooked. I ordered cheesy chips and got normal chips. I didn’t query this at the time as we only had the lane for an hour and when going up to the bar / check in there usually is a long queue which would have used up our bowling time. There also was a shortage of the lighter balls which seem silly as it was half term and almost every lane was being used by children.
19 February 2026
Reply from Tenpin - Cambridge
Hello CalCat,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We appreciate you taking the time to share your experience. We're sorry the pizza was overcooked and you received the wrong chips. We'll look into the ball shortage and long queues to improve our service during busy periods. We hope your next visit is the 5 stars we wish to give all our customers. All the best ~ Laura
Food was absolutely appalling
Food was absolutely appalling! And for and hour you only get one and a half games not 2
20 February 2026
Reply from Tenpin - Cambridge
Hello Lacie,
Thank you for taking the time to rate Tenpin Chichester 1 stars. We appreciate your feedback and are sorry the food was not good and you felt the games were short. All the best ~ Laura
Never have an issue when going to…
Never have an issue when going to tenpin, it's a weekly trip for me and my partner we always have a blast and the staff are lovely.
19 February 2026
Reply from Tenpin - Cambridge
Hi Zak
We're happy to hear that you and your partner consistently have a blast during your weekly visits! It's great to know our staff's friendliness enhances your experience. Thank you for your positive feedback. Best wishes - Clare
Great
Great, customer service were super helpful, I had somehow managed to click the wrong time after checkout, they were very helpful and changed straight away. The kids also had a fab time.
13 February 2026
Reply from Tenpin - Cambridge
Hi there
We're happy to hear that our customer service team was so helpful in correcting the time! We're also glad the kids had a fantastic time. Thank you for your positive feedback! Best wishes - Clare
Amazing staff
Amazing staff.
Shame about some of the customers!
One member of staff, carrying a mop and bucket, was pushed into by a toddler and her mother. He ended up covered by the contents of the bucket, but he remained calm and polite despite being ignored by the customer.
I would return but on a quieter day. Great service. Thank you.
16 February 2026
Reply from Tenpin - Cambridge
Hi Aleta, thank you for the fab 4* review for Tenpin Cambridge! We're so pleased to hear that enjoyed the service from our team and we will be sure to pass on your kind feedback. We look forward to seeing you again soon! Best wishes - Adelaide
Facilities were clean and well run
Facilities were clean and well run, staff were really helpful made for a very good experience
17 February 2026
Reply from Tenpin - Cambridge
Hi Karen, thank you for leaving Tenpin Cambridge a wonderful 5* rating. We are very pleased to hear our staff had a positive impact on your experience and that our facilities are clean! We hope to welcome you back again soon. Best wishes - Kaylee
Not the best!
We paid for an hour of bowling and a pizza as deal for my daughter's birthday. We have two young children, one is 18 months old and we needed a highchair. In the WHOLE of tenpin, they have ONE highchair that has broken straps. This meant we couldn't use it because our 18 month old can climb out. So it was unsafe!
We were in the middle of our second game when the hour timer ended and literally cut our game off. This upset my daughter as it was her birthday treat!
The pizza that came with the deal was awful, it was burn and hard
19 February 2026
Reply from Tenpin - Cambridge
Hello Bethany,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We appreciate you taking the time to share your experience. We're sorry the highchair was unsuitable and that the bowling time was cut short, impacting your daughter's birthday. We'll review our equipment and make sure it is up to regulation standards. We regret the pizza was not satisfactory and will address this with our team. All the best ~ Laura
Staff while booking in friendly and…
Staff while booking in friendly and helpful
The thing that spoilt it tables by the lanes were not cleared of dirty glasses and food containers very often
19 February 2026
Reply from Tenpin - Cambridge
Hello Sarah,
Thank you for taking the time to rate Tenpin Cambridge 4 stars. We're happy to hear that our staff was friendly and helpful during booking. We regret that tables near the lanes were not cleared often enough. We appreciate your feedback and hope that your next visit is a 5 star experience. All the best ~ Laura
Tables dirty
Tables dirty
Customer service ignoring you
We got sticky table and asked for cleaning and take them ages to come and wiped
Bar customer service slow and moody like you annoy them when they are on the phone scrolling
8 February 2026
Reply from Tenpin - Cambridge
Hi Vicky, thanks for leaving a rating and review for Tenpin Cambridge! We regret to hear that the cleanliness and customer service were not satisfactory. We'll address your feedback with our team to improve the customer experience in the future. Please feel free to send us the details of your visit via email to customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' should you wish to discuss this further. We hope to have an opportunity to welcome you back again in the future! Best wishes - Rosie
Reply from Tenpin - Cambridge
Hi Charlie, thank you so much for the lovely 5* rating and review of Tenpin Cambridge. It's great to hear you had a fun time and found the venue met our usual standards. We hope to see you again for another 5* experience.
Take care,
Kirsty
Customer service was terrible
Customer service was terrible, we was told staff and managers would come and see us and help us no one showed, waited 40 mins for food after being told it was 10 minutes and the food was that bad it went back and we got a refund!
7 February 2026
Reply from Tenpin - Cambridge
Hi Emma, thanks for leaving a rating and review for Tenpin Cambridge! We appreciate you taking the time to share your experience. We're sorry to hear that our service and food did not meet your expectations and that you had to wait longer than expected. We'll address this with our team to improve our service, but we're pleased to hear that a refund was issued for the inconvenience. We hope to welcome you back again in the future, for a much better experience! Best wishes - Rosie
Fun evening out for youth group
This was an excellent night out with our local youth group, catering to a range of needs.
8 February 2026
Reply from Tenpin - Cambridge
Hello Catherine,
Thank you for taking the time to rate Tenpin Cambridge 5 stars. We are delighted to hear that your youth group had a wonderful night at our venue. We are thrilled that your needs were catered too. We look forward to welcoming you back again soon for another 5* experience. All the best ~ Laura
Inattentive staff, poor value for money
Inattentive staff. Extremely loud music. So loud that one can hardly have a conversation.
Our alley broke down twice.
7 February 2026
Reply from Tenpin - Cambridge
Hello there, We appreciate your feedback and apologize that our service and the music volume were not satisfactory. We're also sorry about the bowling alley issues. We'll address these concerns. We do hope to see you again soon for a much more enjoyable session. Many Thanks - Kimberley
All 4 lanes worked well without any…
All 4 lanes worked well without any breakdowns, as we had quite a few people with physical disabilities, there could have been more than two ramps to access the alley itself.
9 February 2026
Reply from Tenpin - Cambridge
Hello Adrian, We're glad to hear that all lanes worked well for your group. We appreciate your feedback regarding the limited number of ramps and will consider this for future accessibility improvements. We do hope to see you again soon. Many Thanks - Kimberley
I had a deeply disappointing experience…
I had a deeply disappointing experience at the Cambridge site. I was in town meeting friends and family, and what was meant to be a fun afternoon turned into a very frustrating one.
We were a group of 12, spent around £180 on the lanes and also ordered food. Unfortunately, the food service was extremely poor. During our second game, I ordered two more portions of curly fries for the kids. After waiting 30 minutes with nothing arriving, I approached staff and explained that we were nearly finished with our game. I was told the food would be with us in two minutes. It never arrived.
Once we finished, I went to the counter to cancel the order as we were leaving. I was then told the food was ready and that someone had attempted to deliver it but had been told it wasn’t theirs. That may be possible, as half our group had finished early and their lane had been reassigned. Apparently the food had been brought over, but none of us saw it. I’m willing to give the benefit of the doubt that we may have been distracted by the game, however, the issue was never properly resolved. Even though I repeatedly told when I placed the food order that we are on lanes 11 and 12.
What surprised me most was the lack of ownership and attentiveness. When I expressed my frustration about the delay and handling of the situation, I was told I was being “rude”, and this came from managers. At that point, I simply walked out as I couldn’t be bothered to argue further.
A £10 refund is not going to make anyone rich, especially when I had already spent over £200. This was about courtesy, accountability, and basic customer service — all of which were significantly lacking. There is clearly room for improvement in staff training, particularly how customer concerns are handled.
I won’t be returning to Tenpin nor would anyone in our group.
8 February 2026
Reply from Tenpin - Cambridge
Hello, We're very sorry to hear about the disappointing experience your group had at our Cambridge site. We regret the issues with your food order and the service you received. We appreciate you bringing this to our attention, and we'll address your concerns to improve our team's training and customer service. Thank you for your feedback. If you would like to discuss this further with us, please do reach out to us on customer.feedback@tenpin.co.uk. Our apologies - Kim
We had our sons tenth birthday party…
We had our sons tenth birthday party and the kids had fab fun! The service was good and got us different lanes when we requested. Overall a very happy birthday boy!
7 February 2026
Unprompted review
Reply from Tenpin - Cambridge
Hey, thank you so much for the lovely 5* rating of Tenpin Cambridge. We are thrilled to hear that your son has a brilliant birthday spent with friends. Hope to see you back again soon.
Take care,
Kirsty
Staff lovely
Staff lovely. The cleanliness wasn't great. Rubbish on floors and tables, tables dirty. Our lane was full of empty glasses and sticky table, surely this should of been checked and cleaned after the last bowlers, ready for the new bowlers, would of made our bowling experience a lot nicer.
1 February 2026
Reply from Tenpin - Cambridge
Hi Lisa, thank you for the review of Tenpin Cambridge! We are pleased to hear that you found our team lovely, but we are very disappointed to hear the rest of your visit was not as enjoyable as we would have liked! Please be assured all of your feedback will be passed to the team to ensure improvements are met and we hope to welcome you back again soon! Best wishes - Mel
Reply from Tenpin - Cambridge
Hi Casey, thank you for leaving Tenpin Cambridge a fantastic 5* review! We're so happy to hear that the karaoke experience was enjoyable, and the kids had a fantastic time! Thank you for sharing your positive feedback with us. We look forward to seeing you again in the future! Best wishes - Rosie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.