Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... See more
Company replied
Location
Switch locationCambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tenpin is great. It's what you expect. The only reason it got 4 stars was because there are never enough smaller balls or they are all xsmall finger holes. Otherwise it's a good trip out and usually... See more
Company replied
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... See more
Company replied
It was very easy to book and as it was a family outing it was very enjoyable for the children with bowling drinks and something to eat
Company replied
Company details
Written by the company
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Contact info
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, United Kingdom
- 0333 034 6100
3.6
Average
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was fun, a good experience
It was fun, a good experience and the staff were polite and helpful which is very important. Some of the toilets needed cleaning, and we had a 15 or so mins wait for our lane. Otherwise all good.
15 April 2026
Reply from Tenpin - Cambridge
Hi Jane, thank you for leaving Tenpin Cambridge a great 4* rating. We are so glad to hear you had a nice time with us and that our staff had a positive impact on your visit. We greatly appreciate the feedback regarding the toilets and will ensure this is passed on to the team. We hope to see you again soon! Best wishes - Kaylee
Awesome bowling
Awesome bowling, good service, cheap drinks. Wish the bathrooms were a bit nicer though.
15 April 2026
Reply from Tenpin - Cambridge
Hi Danyka,
Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Poor customer service.
Very poor customer service from the staff. When approached, they were dismissive of any questions or queries.
The food was also delivered late.
The balls were not in great condition, and there were only a few medium-sized ones available. We ended up having to find one that no one was using and share it within the group, as the rest were either too heavy or too small.
On the day we attended, there was only one till with a staff member available to help with queries, so there was always a queue, even just to ask a simple question or request assistance.
9 April 2026
Reply from Tenpin - Cambridge
Hi Adriana, thank you for taking the time to review Tenpin Cambridge! We're sorry to hear that there had been issues with the service and the bowling balls during your visit, and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide
We always have a great time
We always have a great time
Bowling slight problem with the ball
Getting stuck but was quickly
Sorted out
10 April 2026
Reply from Tenpin - Cambridge
Hi Joanne, thank you for the lovely 5* review for Tenpin Cambridge! We're sorry that there had been technical issues during your games but are glad to hear that this was able to be resolved by our team. We look forward to seeing you again soon! Best wishes - Adelaide
Unfortunate experience.
Unfortunately bowling balls were repeatedly lodged and disrupted our play time on around 5 occasions.
Whilst initially dealt with, we then had to queue up each time for an average time of 5 minutes on each subsequent occasion to have this fixed. We were moved lanes twice.
To compound things, we then had to deal with a member of staff who accused me of showing 'attitude' for requesting a refund despite our shortened game time, queueing times (despite the lack of other people queueing at the bar on what was a quiet Monday night) and overall poor experience.
We've loved coming here before and it's been a delight for our children too. Apart from one staff member working behind the bar, everyone else was courteous in dealing with us, but this has somewhat marred our overall hope of a memorable night out for our family. We hope next time is better.
13 April 2026
Unprompted review
Reply from Tenpin - Cambridge
Hi there, thank you for taking the time to write a review for Tenpin Cambridge! We are very sorry to hear that there had been technical issues during your games, a long wait time for these issues to be resolved, and for any disappointment caused. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team. We hope to see you again soon for a better experience! Best wishes - Adelaide
Making memories and enjoying the moment
Excellent work guys thank you for such it was a memorable day spent with my children and grandchildren xx
8 April 2026
Reply from Tenpin - Cambridge
Hi there, thank you for the lovely 5* rating of Tenpin Cambridge. We are delighted to hear that you had a memorable day with your children and grandchildren. We hope to see you again soon for another 5* experience! Best wishes, Jade
Save your money
The barriers where broken when we put them up, tables where covered in liquid, and the bowling balls got stuck and took the staff ages to fix, the staff also weren’t welcoming at all but tbf they don’t get paid enough to care probably
8 April 2026
Reply from Tenpin - Cambridge
Hi there. We're sorry to hear about the issues you encountered during your recent visit to Tenpin Cambridge. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' if you would like to discuss this matter further. Best wishes, Jade
Booked an hour with pizza for £40 which…
Booked an hour with pizza for £40 which I thought reasonable . However because of a blockage we didn’t have enough time to complete the second game when it auto cut off !
8 April 2026
Reply from Tenpin - Cambridge
Hello Kevin, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are pleased to hear that you found our deals good value. However, we are disappointed to hear that the bowling game was delayed due to a tech issue. If you would like to discuss your recent visit with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Reply from Tenpin - Cambridge
Hi Thomas. Thank you for rating Tenpin Cambridge 5*! We're so glad you had fun and looking forward to welcoming you back soon. Best wishes, Jade
I thought it was a lovely venue with a…
I thought it was a lovely venue with a good variety of games to play but the pool ques were in bad condition and the pool games were very expensive a game of pool shouldn’t be more than a pound a game
8 April 2026
Reply from Tenpin - Cambridge
Hi Tyler, thank you for rating Tenpin Cambridge 3*! Thank you very much for this feedback, we value all feedback from our customers and will be sure to pass these comments on. Best wishes, Jade
Nice time with family
8 April 2026
Reply from Tenpin - Cambridge
Hello Martin, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
I organised a bowling event for a group…
I organised a bowling event for a group of around 20 people. Overall, we had a really good time.. the bowling itself was fun and it worked well as a group activity, so I would still recommend it as an outing.
That said, there were a few issues with the service. Some people arrived a bit later, and we were told we had to wait until everyone was there before starting, which was fair enough. However, we were also asked to order all our drinks upfront, which didn’t feel very flexible as not everyone was ready to decide straight away.
We had booked a package that included two games and one drink each. A few people didn’t end up coming, and we were initially told we could still use those extra drinks, which we appreciated. But when we later tried to get what should have been one of the remaining drinks, we were told it had already been taken. This didn’t seem right since I had been keeping track of the orders, and the way it was explained came across a bit abrupt and dismissive.
It was also very busy at the time, with quite a few groups arriving at the same time, so it’s possible there was some confusion and someone else may have been given one of our drinks by mistake. Unfortunately, this meant we ended up having to buy extra drinks separately.
Still had a really nice time overall, but I do think the service and customer experience could be improved a bit.. especially when it comes to flexibility and handling larger group bookings.
26 March 2026
Reply from Tenpin - Cambridge
Hi there. Thank you for taking the time to review Tenpin Cambridge! We're glad you had a good time overall bowling with your group. We appreciate your feedback regarding the drink service and the initial inflexibility with ordering. We'll review our procedures for large groups to improve the customer experience and avoid similar issues in the future. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cambridge'. We hope to see you again soon for hopefully a 5* experience next time. Best wishes, Jade
Great lanes
1 April 2026
Reply from Tenpin - Cambridge
Hello, thank you very much for the fabulous 5* review of Tenpin Cambridge! We are really happy to see you had the best time and we can't wait to see you again soon! Best wishes - Mel
Bad experience
I paid for this as a treat for my daughter for her friends birthday. We paid for an hour of play and the lane broke down so they didn’t get the full hour. She said the staff were rude and miserable and practically threw the pizza at them. They then went to play in arcade and pool table took money and then change machine wasn’t working so they couldn’t get money to play in the arcade
30 March 2026
Reply from Tenpin - Cambridge
Hi Hayley, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that the lane malfunctioned, the service was poor, and there were issues with the arcade games. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we are sorry for any inconvenience that was caused and we do hope to see you again for a better experience.
Take care,
Kirsty
Bowling always great
Bowling always great. Staff are friendly but so incredibly slow serving. It seems to take 2 of them to carry out a task
1 April 2026
Reply from Tenpin - Cambridge
Hi Anna,
Thank you for your amazing 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon. Best wishes- Steph
Reply from Tenpin - Cambridge
Hi there,
Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly and helpful and we look forward to welcoming you back to the venue again very soon! Best wishes- Steph
Service with a smile would be great
Service with a smile would be great , very rude service and blunt, the blowing on my lane and lane next to us stopped working and we had to wait 10mins for it to be fixed and we payed for 1hour only got 50 minutes. The arcade pool tables took my pounds and didn’t work and the machine to change cash to coins didn’t work so we couldn’t use arcade after the pool took the pounds.
1 April 2026
Reply from Tenpin - Cambridge
Hi, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that there was some technical issues during your recent visit, causing your session to be cut shorter. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we are sorry for the inconvenience caused and we do hope to welcome you back again for a much better experience.
Take care,
Kirsty
I waited 35 minutes for a cheese and…
I waited 35 minutes for a cheese and pesto panini and a Pepsi max and there wasn’t any pesto in the panini
1 April 2026
Reply from Tenpin - Cambridge
Hi there, thank you for taking the time to review Tenpin Cambridge! We're very sorry to hear that there had a been a long wait for your order to arrive and that there had been an issue with the food. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Cambridge'. We hope to see you again soon! Best wishes - Adelaide
Quite an eventful night.
I made multiple strikes and ended up winning, easy. Then I hit the arcades and won, easy.
Quite an eventful night.
25 March 2026
Reply from Tenpin - Cambridge
Hi there, thank you the amazing 5* review for Tenpin Cambridge! We're so pleased to hear that you had an eventful night and that you enjoyed the bowling and arcades. We can't wait to see you back again soon for more bowling fun! Best wishes - Adelaide
The staff was really great and helped…
The staff was really great and helped me as I am a regular customer love bowling was given a voucher for 2 for 1 game offer for my next visit lots to do arcades snooker karaoke rooms too
25 March 2026
Reply from Tenpin - Cambridge
Hi there
We're delighted you enjoyed your visit and that our team was helpful. It's great you appreciate the bowling and other activities. Thank you for your positive feedback and 5-star rating! Best wishes - Clare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.