I needed to phone TDS as I had a problem with the online request for out deposit return. I was very pleased with the help I received and everything was sorted out quickly. I spoke with Nathan who w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted TDS with an urgent query about a deposit I couldn’t locate on the portal. Robert Whitelaw dealt with my case quickly and professionally, searched the records and confirmed the deposit was... See more
Company replied
I want to highlight the fantastic service I served from Linda Cadden. She was extremely helpful and professional, stepping in and resolving the matter quickly and with ease. Linda stayed on the phone... See more
Company replied
I had a problem logging in to TDS to initiate a repayment of my deposit. The system wouldn't let me in so I sent an email enquiry which was promptly answered by Sarah Sweeney. She explained that my ac... See more
Company details
Written by the company
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Contact info
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, United Kingdom
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4.3
Excellent
4K reviews
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Replied to 99% of negative reviews
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Lovely customer service and very…
Lovely customer service and very helpful.
2 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you received excellent service from our team at TDS!
Good talking about tenancy deposit
3 March 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you have had a positive experience with our team at TDS!
Sometimes when you're really in need
Sometimes when you're really in need, its the kindness of a stranger (who owes you absolutely nothing) that can change the trajectory of your day.
This is what happened to me when Linda picked up the phone to deal with my query.
I had come through to the wrong department and she patiently took the time to find a solution to my problem, running from her office to the correct department to find the answers to my questions. She did not have to do that.
Also bear in mind that as we were talking my mobile connection was compromised and she could hardly hear me. Yet she never made an excuse to put the phone down on me. Instead she perservered.
The very next day, I received an email from the correct department just as she had promised and the issue I had been wrestling with was sorted.
Linda deserves a medal and definitely a pay rise. She takes her job very seriously and her level of customer service is excellent. She is a credit to TDS.
30 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience.
We are delighted to hear about the exceptional service Linda provided. It's wonderful to know that Linda's patience, determination, and commitment made such a positive difference during what sounds like a challenging situation.
TDS is only interested in tenants not…
TDS is only interested in tenants not very interested in landlords, my property was left in a disgusting state and left for me to empty at costs of £1100. With a letter telling me to do what I like with what left behind, also major alterations to property, TDS not interested.
20 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
Having reviewed the case, we can see that both parties reached an agreement regarding the return of the deposit funds, so the matter did not proceed to adjudication.
As a result, TDS was not required to make a decision on the issues raised. We appreciate you taking the time to share your comments and are sorry that the outcome did not meet your expectations.
great service from dan
1 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are glad to hear that Dan provided you with great service!
Really helpful just woke up and they…
Really helpful just woke up and they were really patient and cooperative
1 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are glad our team was able to help and that you found them patient and cooperative.
Luke was very helpful friendly and…
Luke was very helpful friendly and patient! Very good costumer service
1 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are so pleased to hear that Luke provided you with excellent service!
Tom was great
Tom was great, he listened and added all my details. He’s really kind and helpful!
30 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that Tom provided such a positive experience.
Faye was great!
Faye was great, gave me the info I needed to know and didn’t excessively push on the insurance, she was lovely
30 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are so pleased to hear that Faye was able to provide the information you needed in a helpful and friendly way. It’s great to know you felt supported without any pressure.
Luke was very professional he…
Luke was very professional he understood my needs and explained everything to me ,no problem at all , credit to you ☺️
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review.
We are delighted to hear that Luke provided professional and attentive support, taking the time to understand your needs and explain everything clearly.
It’s great to know he made the process smooth and stress-free for you.
Quickly got through to TDS with advice…
Quickly got through to TDS with advice on next steps. Would recommend.
29 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are glad to hear you were able to get through quickly and received helpful advice on the next steps.
I contacted TDS about some info…
I contacted TDS about some info regarding my deposit and Dan was very helpful and quick!
23 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are really pleased to hear that Dan was able to help you quickly and provide the information you needed regarding your deposit.
Tom was really helpful
Tom was really helpful, sending information and reassuring that there is a structured process.
29 June 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience.
We are really pleased to hear that Tom was able to support you, provide clear information, and offer reassurance throughout the process.
It’s great to know his help made a positive difference.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are really pleased to hear that you found the process easy, clear, and straight to the point.
Great experience very nice people
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are so pleased to hear you had a great experience and found our team to be friendly and helpful.
Great customer service
Great customer service, very helpful and informative,
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you received great customer service and found the support helpful and informative.
The agent listened and sorted the issue…
The agent listened and sorted the issue 5 stars for him !
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are really pleased to hear that our agent was able to listen to your concerns and resolve the issue for you.
Called severaly just to get my own…
Called severaly just to get my own money back.called again and was told the money was paid .which we never received
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
We are truly sorry to hear about your experience and understand how frustrating this must have been, especially when trying to recover your own money.
This is certainly not the level of service we aim to provide. We would like to look into this matter further to understand what happened and ensure it is resolved as quickly as possible.
Please could you contact us directly with your details, so we can investigate this for you and confirm the status of your payment?
Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
Great 👍 most helpful and informative
Great 👍 most helpful and informative
29 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are really pleased to hear that you found the service helpful and informative.
I experienced problems with the e form…
I experienced problems with the e form very frustrating! However when contacting an actual person (Dan) things moved very quickly he resolved the problem immediately (thank you Dan)
25 June 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear that you experienced difficulties with the e-form and understand how frustrating that can be.
However, we are pleased to hear that Dan was able to step in and resolve the issue quickly for you.
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