Booking with the Tenancy Cleaner was really easy. I received a quote quickly and booked via WhatsApp. I was sent an invoice with payment options and received great communication throughout the process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second time I've used this company and I'd say they've provided a satisfactory service. The only issue was turning up 50 minutes before the arranged time and also leaving all the lights on... See more
We were very impressed with Tenancy Cleaner. Our cleaner, Atanas, arrived on time (even though the house isn’t easy to find) and was very professional. The house, which is 200 years old and can get ve... See more
Company replied
Overall a very good job. Fantastic communication, although I was a bit reluctant to choose a company who requests full payment in advance. However, the staff let themselves in for a full house cle... See more
Company replied
Company details
Written by the company
Tenancy Cleaner is a nationwide professional cleaning company specialising in End of Tenancy Cleaning, One-Off Deep Cleaning, After Builders Cleaning, Appliances Cleaning, and Professional Carpet Cleaning. Established in 2009, we’ve grown rapidly thanks to our strong focus on customer care and satisfaction. Over the past decade, we’ve partnered with many reputable estate agents, landlords, and tenants, delivering thousands of high-quality cleaning services across the tenancy sector. Whether you’re moving in or moving out of a property, Tenancy Cleaner is here to take care of your deep cleaning needs, so you can focus on what matters most. We operate throughout Greater London, with fully equipped teams covering all boroughs and surrounding areas. Our mission is to provide a consistent, reliable, and professional cleaning experience — every time. As we continue to grow, we are expanding into outer London and beyond. Stay tuned for updates as we broaden our service areas. For all types of end of tenancy, deep, after builder, or specialist cleaning, contact Tenancy Cleaner — and let us do it right.
Contact info
96 Windmill Road, TW16 7HB, Sunbury-On-Thames, United Kingdom
- 020 3633 4897
- office@tenancycleaner.com
- www.tenancycleaner.com
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jay was brilliant
Excellent service from team Jay in Swindon area. Perfect work, very focused on every detail, making sure i will take my deposit back as he promised. He was very polite with me even tho the guys from the office confused me a bit with time and details. He helped with everything and even took a time to help me take my items left in the property into the car downstairs.
Thank you again!
1 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Jay provided such excellent service and paid close attention to every detail to help ensure a successful end of tenancy clean. It’s also lovely to know he went the extra mile to help you with your belongings and made the experience easier for you.
We do apologise for any confusion caused regarding the timing and details from the office, and we appreciate your understanding. Your feedback has been noted so we can continue improving our communication.
Thank you again for your kind words and support.
10/10 Service
10/10 Service , my landlord is happy and I got my deposit back. Great service
3 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear your landlord was happy and that you got your deposit back. That’s exactly the result we aim for with every end of tenancy clean.
We truly appreciate your feedback and hope to assist you again in the future.
Great service for end-of-tenancy cleaning
The service is responsive and efficient, and the cleaners are very professional. They did a great job with my end-of-tenancy cleaning, highly recommended!
5 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear you found the service responsive and efficient, and that the cleaners delivered a professional and high-standard end of tenancy clean.
Your recommendation truly means a lot to us, and we hope to assist you again in the future.
Awesome service !
1 April 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re delighted to hear you were happy with the service. Your support means a lot to us, and we hope to assist you again in the future.
The team were professional
The team were professional, on time and did a great job on my oven. Also thank you to Jerry from customer support for arranging this quickly. Don't hesitate to book them in Bolton
4 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear the team were professional, on time, and did a great job on your oven. We’ll also make sure Jerry from customer support sees your kind words, he’ll really appreciate it.
Thank you for your recommendation, and we’d be more than happy to help you again in the future.
Maher and Ammar were excellent
Maher and Ammar were excellent. They did a fantastic job that exceeded my expectations.
Will definitely be hiring them again
2 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Maher and Ammar exceeded your expectations and delivered such a fantastic result. We’ll be sure to pass on your kind words to them.
We truly appreciate your support and look forward to helping you again in the future.
Great service
Great service, the team were very kind, definitely will use their services again.
2 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re really pleased to hear the team were kind and that you were happy with the service. We truly appreciate your support and look forward to helping you again in the future.
Excellent cleaning!
3 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the cleaning. Your support means a lot to us, and we hope to assist you again in the future.
End of lodger clean!
Very friendly, hardworking and did an excellent job. Shaida and saza were great. Only one niggle - I thought the sofas would be steam cleaned but they were wet cleaned. Not a problem as it’s done the job and cleaned them - just have to wait for them to dry 😊
4 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely review.
We’re delighted to hear that Shaida and Saza were friendly, hardworking, and did an excellent job. We’ll be sure to pass on your kind words to them.
Regarding the sofas, thank you for your understanding. Upholstery is cleaned using professional wet extraction methods, which are very effective but do require some drying time afterwards.
We truly appreciate your feedback and hope to assist you again in the future.
Amazing
Amazing, high standard cleaning, really friendly service easy and great value for money
1 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re delighted to hear you were happy with the high standard of cleaning, the friendly service, and the overall value for money. Your support means a lot to us.
We look forward to helping you again in the future.
Fastest cleaners I’ve seen
Did a magnificent job everything looked brand new and they were extremely efficient. Would recommend to friends.
3 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear the team worked so efficiently and left everything looking brand new. It’s great to know you were happy with the result.
We truly appreciate your recommendation and hope to assist you again in the future.
Very impressive with the cleaning
Very impressive with the cleaning. Would use again!
2 May 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re really pleased to hear you were impressed with the cleaning. We’d be more than happy to help you again in the future.
Great tenancy cleaning service with the…
Great tenancy cleaning service with the added bonus of a customised quote option. I appreciated how they tailored the pricing to exactly what I needed instead of offering a one-size-fits-all package. The team was professional, thorough, and left the property spotless—helping make the move-out process much less stressful. Highly recommend for anyone looking for flexible and reliable cleaning services!
27 April 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear you appreciated the customised quote and flexibility in tailoring the service to your needs. It’s great to know the team delivered a professional and thorough clean and helped make your move-out process less stressful.
Your recommendation truly means a lot to us. We’d be more than happy to assist you again in the future.
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re delighted to hear that Adil provided an excellent and thorough service. We’ll be sure to pass on your praise to him.
We truly appreciate your review and hope to assist you again in the future.
Andrew's team, Maher and Arafat are excellent cleaners
Andrew's team, Maher and
Arafat have done an amazing job, I'm so happy and would totally recommend them for your house cleaning. They were very polite, friendly and really helped me. Great value for money too!
29 April 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely review.
We’re delighted to hear that Andrew’s team, Maher and Arafat, did an amazing job and made such a positive impression. It’s great to know they were polite, friendly, helpful, and delivered great value for money.
We truly appreciate your recommendation and hope to assist you again in the future.
Cleaners were wonderful understanding…
Cleaners were wonderful understanding and knew what they were doing
28 April 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re really pleased to hear that the cleaners were understanding, knowledgeable, and knew exactly what they were doing. Your feedback means a lot to us.
We truly appreciate your support and hope to assist you again in the future.
Quick turn around and very professional…
Quick turn around and very professional team. Highly recommended
24 April 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re really pleased to hear you were happy with the quick turnaround and found the team professional. Your recommendation means a lot to us.
We truly appreciate your support and hope to assist you again in the future.
Great service
Great service! Adil gave a great clean and the place was left spotless. Thank you.
27 April 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear Adil delivered a great clean and left the place spotless. We’ll be sure to pass on your thanks to him.
We truly appreciate your feedback and hope to assist you again in the future.
I had a great experience with this…
I had a great experience with this cleaning company. They came right on time, which I really appreciated. Hassan and his team were polite, kind, and professional throughout. They did a fantastic job cleaning, and everything was left spotless. I’m very happy with the service and would definitely use them again. Highly recommend!
26 April 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Hassan and his team made such a positive impression and delivered a spotless result. It’s great to know they were punctual, polite, and professional throughout.
We truly appreciate your recommendation and are very happy to hear you would use our service again. We look forward to helping you in the future.
Top-Notch End of Tenancy Cleaning
I had a great experience with Tenancy Cleaner for the end-of-tenancy cleaning service for my flat. The service was top notch from start to finish, and the support team was very responsive, helpful, and easy to communicate with.
The cleaning team who came on the day were also very nice, professional, and did an amazing job. They really went above and beyond to make sure everything was cleaned to a high standard, and the flat was left looking clean and well-presented.
I would definitely recommend them to anyone looking for a reliable cleaning service.
17 April 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear that you had such a positive experience from start to finish, and that both our support team and cleaning team met your expectations. It’s great to know the communication was smooth and that the team went above and beyond to deliver a high standard clean.
We truly appreciate your recommendation and are very glad we could provide a reliable service for your end of tenancy clean. We look forward to helping you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.