Temptation Gifts Reviews 

894
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the lovely products, often highlighting the wide selection and quality of items available. Many people are impressed by the fast and efficient delivery service, with orders arriving quickly and often ahead of expectation. Reviewers frequently mention the careful and beautiful packaging, ensuring items arrive intact and well-presented. The overall service, from easy ordering to dispatch, is consistently described as excellent and hassle-free. Consumers appreciate the reasonable prices and great value offered, especially for unique gifts and sale items. Many people express their satisfaction and intent to continue using the company, often recommending it highly to others.

What people talk about most

Product

Users describe positive interactions with products, often finding exactly what they wanted at reasonable... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and prompt... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped... See more

Rated 5 out of 5 stars

I ordered a Paddington Bear and some English tea to take to family in Japan. Really reasonable prices, arrived quickly and well packaged. I’d never come across Temptation Gifts before but I’ll save t... See more

Rated 5 out of 5 stars

I have purchased from here a few times with no issues. This last order I received yesterday, unfortunately, had 2 broken Christmas decorations. I contacted customer service with 2 photos and they agr... See more

Rated 5 out of 5 stars

I ordered a diary as a gift for myself. It’s Kate Spade 2026 diary and it was over £40 cheaper here than on Amazon. Also the Amazon one wasn’t due to be delivered until late January 2026. I o... See more


Company details

  1. Gift Shop

Written by the company

Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites. We are FIVE times winners of the title UK Online Gift Retailer of the Year.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

894 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(894)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good website, easy to use

First time using this company after searching on google for a Yankee candle that was no longer stocked by Yankee candle. I was pleasantly surprised they had the candle in stock with 20% off their stock for Black Friday. In addition they had 10 votive candles for £12 (on selected scents). Parcel arrived within the time frame and carefully packaged to avoid any damages. Would order again.

21 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company.
They phoned a few hours after placing my order to check the personalisation was correct. I then received my order really quickly and the personalised product the following day.
All really well packaged. This was my first time using the company but I will be using them again.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service! Would recommend

Fantastic site! I bought lots of Christmas presents for family this year made easy by the wide choice of products at reasonable prices.
Order arrived quickly and really well packaged.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Well satisfied

A delightful website with plenty of choice. Once items were selected the payment procedure was easily followed and items were soon on the way to me. They arrived well packaged and within the dates of arrival set. Among all of the items ordered there was one error, easily made as the description of items were similar. This was easily resolved in a telephone conversation and the correct item was with me within two days. I have no qualms in purchasing from Temptation Gifts again.

14 November 2020
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

I had a slight issue with a recent order which was resolved very quickly and professionally. This is a great company with high quality products and excellent customer service and I can see myself shopping with them again and again. Highly recommended.

29 October 2020
Unprompted review
Rated 5 out of 5 stars

Great for Christmas decorations

I ordered some glass christmas baubles. They arrived quickly and were very well packaged - so important with such fragile items. Baubles were lovely. Parcel was also tracked. I will definitly use this company again.

26 October 2020
Unprompted review
Rated 1 out of 5 stars

Unapologetic

Another company that feels like it is ok to send out the wrong item and then expect the customer to repackage, print out labels, send back, and wait for a refund because the can't process an order correctly

3 October 2020
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Hello Michael, thanks you for your review, i am very sorry that we sent the wrong item to you. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. We have emailed a pre-paid returns label to you and kindly ask that you send the incorrect item back to us, on receipt we will of course arrange a full refund.
I apologise for any inconvenience caused, Rebecca @ customer service

Rated 5 out of 5 stars

Excellent service!

I discovered this company once lockdown started, and have been recommending their fantastic selection and service to all my friends.

I've placed 3-4 orders with them and each parcel has arrived very quickly, with everything well-packaged and exactly as described no matter what I have ordered.

I truly recommend this company as it seems to be a great UK business that takes pride in providing excellent service at all times. Very, very impressed!

30 August 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic company

This is the first time I have ordered from temp gifts and I will definitely order from them again. I ordered a Yankee candle that I can’t seem to get in shops anymore ( warm cashmere). Was slightly worried about ordering a breakable item, but The candle was really well wrapped That I think only an elephant standing on it would be able to break it. It also arrived super quick ( within 3 days of ordering). 100% recommend this company.

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service! After I emailed about an issue with an order, I received a reply within 30 mins- and a replacement sent first class.
Thanks very much and will definitely be purchasing from them again!

24 June 2020
Unprompted review
Rated 5 out of 5 stars

The best customer service ever!

The best customer service ever! They responded to a problem within minutes and sent a replacement on a broken item first class. Amazing discounts on Yankee Candles also. If you’re in two minds about ordering from Temptation Gifts, don’t be!

23 June 2020
Unprompted review
Rated 5 out of 5 stars

Bamboo lunchbox

I ordered the Bamboo lunchbox for my Daughter Birthday, it has all the different breeds of dogs on it so cute she will love it as she is mad on dogs !! Quick postage and well wrapped Thanks 😊

11 June 2020
Unprompted review
Rated 1 out of 5 stars

Orderd yankee candles and egg cup

Orderd yankee candles and egg cup , paid for fed ex express , should have been recieved in 3 days , it took 9 days!? I informed them on day of purchase to add phone number to order which was confirmed in email it had been done . To top it off the egg cup broke on first use and the 3 yankee candles have no fragrance when burning . Let's not mention the 50 pounds extra I had to pay for shipping !? Customer service never once apologised and tried to pass thr blame to fed ex. Very disappointed as they seemed to have a hood profile online .

5 June 2020
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Hello Tamara, Thank you for your review regarding your recent order. All international orders sent by FedEx or standard Airmail are subject to customs tax and charges and delays ,depending on the destination, and unfortunately these are beyond our control. Please contact customs and excise in Israel for further information. Any customs or tax charges are the responsibility of the customer and as per our terms and conditions I’m sorry but I’m afraid that we cannot be held responsible for any charges levied by customs and excise , please refer to the link below. http://www.temptationgifts.com/international-delivery

I am sorry that the eggcup broke on 1st use and you are unhappy with the candle fragrances, as they appear to have no smell, please be assured that our items that we sell are sent to us directly to us from the manufacturers. Please email a photo of the broken egg cup to us, we will then of course arrange a refund. With regards to the candles, Yankee recommend that the candle is burnt for 4 hours minimum to ensure the wax has burnt across the whole circumference of the candle, and also ensure the candle is burnt away from any drafty areas, Yankee also recommend that a Illuma lid is used on these candles, as this promotes an even burn throughout the life of the candle and also gives off the best fragrance throw, as the Illuma lid holds more heat inside the jar and allows the wax pool to cover a deeper area of the candle. Please can you provide us with a photo of the candles you have lit, so we can look into this further for you. Kind regards Rebecca @ customer service

Rated 5 out of 5 stars

Amazingly prompt given current circumstances

Given the current circumstances I was expecting a slight delay in my order. My order was despatched the day after placing and received two days later. Amazingly prompt service in light of current events. Thanks so much!

21 May 2020
Unprompted review

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