Temptation Gifts Reviews 883

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products, highlighting the lovely selection, quality, and detail of the items available, often at very competitive and reasonable prices. The delivery service is frequently mentioned as fast, prompt, and efficient, with items arriving quickly and often beautifully or carefully packaged. People also appreciate the excellent customer service, describing it as outstanding, helpful, and professional, especially when resolving issues. However, some reviewers were not happy with the handling of issues, citing instances of broken items upon arrival, missing parts from orders without replacement or refund, and poor communication regarding delivery problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality and variety of items available.... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the prompt and fast delivery,... See more

Order

Users describe positive interactions with order, frequently praising the ease of ordering and prompt delivery... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive, great, and reasonable... See more

Customer service

People report positive experiences with customer service, highlighting it as excellent, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped... See more

Rated 5 out of 5 stars

I ordered a Paddington Bear and some English tea to take to family in Japan. Really reasonable prices, arrived quickly and well packaged. I’d never come across Temptation Gifts before but I’ll save t... See more

Rated 5 out of 5 stars

I have purchased from here a few times with no issues. This last order I received yesterday, unfortunately, had 2 broken Christmas decorations. I contacted customer service with 2 photos and they agr... See more

Rated 5 out of 5 stars

I ordered a diary as a gift for myself. It’s Kate Spade 2026 diary and it was over £40 cheaper here than on Amazon. Also the Amazon one wasn’t due to be delivered until late January 2026. I o... See more


Company details

  1. Gift Shop

Written by the company

Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites. We are FIVE times winners of the title UK Online Gift Retailer of the Year.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

883 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Competitively priced gifts sent promptly.

As the name suggests this shop is great for gifts. I have a couple of folk in my life who like Wrendale Designs and they have an array of their products at a very competitive price.
Items are dispatched and arrive promptly and generally packed well.

17 April 2026
Rated 5 out of 5 stars

I’ve ordered from Temptations a few…

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys
I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped in tissue paper.
Wrendale are perfect gifts for all ages,the detail is wonderful.

They are superb with sending your order out and recommend highly.
5 Stars ++

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Bang on

Bang on. Really impressed with the prompt delivery, plus a generous 10% off your first order.

Thanks, guyz!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality Goods Excellent Customer Service

Excellent friendly professional customer service.
The product ordered was quality and at a great price.
No hesitation in recommending Temptations Gifts and will definitely use again in the future.
10/10 Thank-you

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic, I’ll be using them again!

I ordered a Paddington Bear and some English tea to take to family in Japan. Really reasonable prices, arrived quickly and well packaged.
I’d never come across Temptation Gifts before but I’ll save them to my favourites now, I’m really impressed with the service!

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Missing item

Missing mug from order and told no replacement or refund. They carried out an investigation and I am left out of pocket and mugless, will shop elsewhere now.

*in response to the comment- the investigation claims the picture shows the package was fully sealed, yet the picture only shows the top of the box- hardly conclusive. Item was left in a nonsecure location (a communal entrance rather than in front of my door where it was likely tampered with).

19 January 2026
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Thank you for your review,
We have investigated by completing a parcel weight check with Royal Mail. This involved re-picking your complete order and weighing it to compare the confirmed dispatched weight with Royal Mail, against the full order weight. Our findings conclude that the Trick or Treat mug was in the parcel when it left us. Our current stock position also shows that the mug was dispatched .

We cannot re-send or refund for the mug as the supporting information shows that this was packed and shipped. We also confirm that having additionally checked the Royal Mail delivery photo in the tracking link, the parcel arrived fully sealed, and we have no reason to believe that the box was tampered with in transit.

I am sorry that we are unable to help further on this occasion.

Kind regards,
rebecca, customer service

Rated 5 out of 5 stars

Lovely items

Came across Temptation Gifts online. A lovely selection of items. I ordered quite a few things, all as gifts, some of which were in the sale. I am one of those who gets Christmas and birthday gifts well in advance, as and when I see them. They came promptly and well packaged. Thank you 😊

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

What an amazing website, the prices are brilliant i had some lovely Cath Kidston bargins a lot cheaper than anywhere else, I did have a problem with 2 items being damaged but it was sorted with speed and efficiency excellent customer service my experience with Temptation Gifts was outstanding i will definitely be coming back thank you

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Ten Stars!

I have sisters in the UK and Temptation Gifts are my go-to for ordering birthday presents etc for them, to be sent directly. They're always kind enough to include a little message on my behalf too. Such a great choice of items at a reasonable cost, always despatched promptly, with care. Thank you for being there Temptation Gifts! ♥

18 December 2025

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