The Telegraph Reviews 

They take a £29.99 subscription when it should be free then reckon they can’t find my details

THIEVES and a crap paper too

The UI seems a bit heavy making the UX heavy as well. As I used my mum's card, it gave me my mum's name despite me setting my account to my name. Things aren't easy to navigate and it takes long to apply changes.
The first person in the customer service was mildly unfriendly and a bit defensive. The second one was nice though.

Biased, overpriced, and charged me even though I cancelled my sbuscription

Have cancelled subscription.
Yet they continue to charge.
And even the audacity of increasing price.

I buy the Telegraph Paper every saturday as my weekly treat and even though it is a massive £4.50 i still buy it. Today having paid the £4.50, upon getting it home i noticed that not only was it less pages than normal, but ‘The Money’ insert was missing. But still the price was £4.50!!!

Perhaps the Editor and owners think us, their loyal readers and buyers, have lots of money? I do not.

Saddened and disappointed.

Edit - Update. Today a gentleman called Richard from the Telegraph rang me and discussed my concerns and disappointment. I am very impressed with both his gesture of ringing and also his explanation and advice regarding the Money Insert available in the Today Edition of The Telegraph. Indeed, I am particularly impressed with his generous offer to send me (via Royal Mail) todays Monday Telegraph in order that I can pursue the Money Insert. Thank you Richard.

This is not a trusted source of news, simply a propaganda tool for the ownership, appalling publication that cannot be trusted

What kind of company doesn’t let you manage your subscription online in 2025? The Telegraph, that’s who. Such a scummy move to make you phone in.
My sub all of a sudden was £24.99 a MONTH!!!
I couldn’t believe it. You call in and they try and get you to stay.
But it’s not the cost alone. It’s the quality of the paper. Overly pro conservative, full of reform hate.
In the end I realised I was supporting a paper that’s supports a party that ruined our country over 14 years.
So bye Telegraph. Never again.

Reasonable online news coverage, but sports (football) is dreadful. Also, subscriptions to newsletters just don’t turn up. And trying to contact DT is impossible hence this review.

I cannot begin to describe the awful toe curling experience of having to deal with the operatives on the customer service desk at the Telegraph. The call began with the agent running through the required introductory script (including confirming my preferred greeting) with an almost comedic lack of enthusiasm or engagement. I explained my issue, and the agent placed me on hold to seek advice on the matter. The agent returned and began to explain the resolution, but the line disconnected. The agent attempted a call back, but the line disconnected again.
I immediately called back and was, coincidentally, connected to the same agent with whom I had just been speaking (less than 90 seconds prior). Despite acknowledging that we had just been disconnected, the agent insisted on taking me through the entire welcome procedure again, including asking for my preferred greeting, and this was again delivered with a teenager's lack of enthusiasm.
Following this cringeworthy & unnecessary repetition of the introduction, the agent placed me on hold for a second time to seek advice on the exact same matter he had just sought advice on two minutes earlier.
Why was the introduction repeated when the agent had just spoken to me and acknowledged the immediate disconnection? This is simply a lack of common sense.
Why was advice sought a second time for the identical issue? Did the agent forget the advice he was given just moments before or had he failed to properly seek or record the necessary advice during the first hold.
Overall, a frustrating service experience made worse by the agent’s palpable lack of enthusiasm.

UPDATE: I’m leaving my original review below for transparency, but I wanted to give credit for how swiftly this was resolved once it reached the Customer Complaints team.

Richard, a Customer Complaints Manager at The Telegraph, got in touch directly, apologised for the service I received via Live Chat, and fully acknowledged the lack of empathy and goodwill shown during that interaction. While the initial issue was ultimately caused by my own oversight, it was reassuring to see that The Telegraph recognised that a more understanding approach should have been taken.

My subscription was cancelled, the £14.99 was refunded, and I was offered a goodwill gesture, which I’ve gratefully accepted. The response was clear, prompt, and genuinely helpful - a stark contrast to the experience that led me to write the original review.

I appreciate the effort made to put things right.

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ORIGINAL REVIEW (kept for transparency): Signed up for a free trial, and when charged £14.99 asked them to explain it further they said when you signed up 6 months ago we'd charge you one day.

Despite their site saying "We email subscribers to confirm the renewal and ongoing price at least 14 days prior to the renewal date." apparently free trials don't count, so they rely on you forgetting you signed up months ago.

Online chat feature is pathetic at best, no email to complain so you either have to wait hours on the phone or pray the live chat works.

Just shameful.

Apparently I took out a 2-month free subscription. Last month charged £14.99, which I cancelled, or thought I had. Found I'm charged again this month, Dec. Have cancelled, but I won't be refunded £14.99 as I have used the sub for 1 day, so refund is £14.51. I did not receive an email saying my free subscription had run out. I'm furious, but they just don't care.

Daily telegraph is so poor pure rubbish it's supposed to be Britain's biggest newspaper but judging by the format it's time to leave Britain.

Even after accepting an email renewal offer price The Telegraph still put through the charge at £379. Spent 20mins in a queue to discuss and ended up cancelling altogether because the operative kept telling me it was my own fault.
Its ironic that the Telegraph publishes articles about exploitative pricing practices of Sky, BT etc then proves themselves even worse.

I’ve been charged 14.99 for a subscription I have no knowledge about, I downloaded the app but did not subscribe so how did they get my bank details and who gave them the right to take money from my bank without my consent? Is business that bad for them that they now take subscriptions from people that never subscribe? what's going on telegraph

Cancelled Subscription on 20th September but they are still taking payment every month even though they have confirmed I don’t have a subscription! I’ve even sent proof of my cancellation but they have took another one today.

Case number 23263373

How does it feel to be Britain's most hated newspaper?

The BBC, home of Strictly, East Enders, Traitors, Radio Archers, Match of the Day, has certainly gone feminist woke, but exposed the BBC to being trumped to death by The Telegraph makes the Telegraph and its Judas the most hated newspaper in Britain.

Blind opposition for oppositions sake!

I was expressing my views in the comments and now I have been blocked. Typical no freedom to share simple views. Nazi britain

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she needed to pay more attention to the initial contract! It's a sad business practise and they lack decency. Breaks the consumer legislation coming into force sadly not quick enough (DMCC Act 2024) and I hope they remain lazy until this arrives as I would love to see them fined for their poor ethics.

They advertise that you can cancel your auto-renewal at any time. But you can't online. So when it comes to your renewal they send you a new quote with a 1,000% increase from £29 to £269. You then have to call them, wait in a queue of 20 for over 30. minutes to get an answer, their call-back doesn't work, simply cuts you off. Then begins the process of the call-handler trying to make out you are such a valued customer they will get it down to just £49 a year, a mere 40% increase. You complain and they say, OK, we'll do it for £39 a year, again over 30%. It is so random, I just cancelled. I won't subscribe unless there is an easy and transparent way of handling and renewing my subscription. For a newspaper who holds others to account, the Telegraph's own standards could do with a serious overhaul.

So a day after cancelling, I get an email offering me the original price of £29. That was 4 different rates I was offered - £269, £49, £39, £29 for the same subscription. It's like haggling in a market, it demeans the client. It's not about the price itself, it's the lack of respect.

Sunday lunch was exceptional