TEKshop Reviews 

1,198
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordered products arrive remarkably quickly, function completely as expected, and offer fantastic financial savings compared to shopping with other standard retailers. Consumers also appreciate the exceptionally helpful customer support team and the secure, robust packaging that ensures delicate tech items arrive safely. However, some people mentioned noticing minor cosmetic scratches, small blemishes, or slight packaging wear on their newly delivered electronics. A few reviewers also encountered occasional technical glitches, hardware problems, or minor delivery delays caused by external shipping couriers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items arrive in pristine condition and look... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals within... See more

Price

Clients share positive opinions on price, highlighting that the costs are very reasonable and often... See more

Service

Customers report widespread satisfaction and praise the efficient service. Consumers highlight helpful staff... See more

Quality

Consumers find quality to be positive, noting items arrive in pristine condition and look completely brand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely flawless — like brand new! I bought a refurbished Lenovo Yoga from TekShop and I am genuinely amazed. It arrived in perfect, pristine condition — not a single scratch, mark, o... See more

Company replied

Rated 5 out of 5 stars

Danny at Tekshop was brilliant. After having had a bad experience on e-bay with a private seller aka scammer I was worried about getting another second hand laptop but Tek Shop were totally profession... See more

Company replied

Rated 5 out of 5 stars

Easy web site. We went for the new option with no box. Great value. Laptop was absolutely brand new. Small issue with the delivery company, not TekShop. And what an absolute pleasure to speak to a gen... See more

Company replied

Rated 5 out of 5 stars

Bought the Acer Predator Helios 16 PH16-72 and it was a GREAT laptop at an AMAZING price. I was unsure at firsr but ever since I haven't regretted it even once for the past 5 months. Recently had an... See more

Company replied


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Electronics Store
  5. Used Computer Store

About TEKshop

Written by the company

Girl in a jacket

TEKshop is a well-known and long-established, independent online retailer offering some of the very best electrical deals to consumers at amazingly low prices.

TEKshop is a family business with over 10 years of experience trading on eBay and Amazon. We aim to offer a wide range of IT equipment and electronics to both home and business users.

TEKshop has gained a commendable reputation for providing quality branded electrical goods, as well as outstanding, industry-leading customer service. This has led to us launching our own online store, our own shop where we can provide the best deals possible and have a little extra flexibility in how we list our goods.

--- Our Current Partnerships ---
HP Business Partner
Lenovo Partner
Dell EMC Authorised Partner
Acer Authorized Partner

--- Business Hours ---
Monday - Friday, 9:00 - 17:00
For any customer support queries, we aim to reply within 6 business hours. Please note, any queries made on the weekend will not receive a reply till the following Monday.

--- Shipping Details ---
Our Couriers: DPD, Royal Mail

All Laptops, Desktops, AIOs, Projectors, Components are shipped DPD Next-Day Delivery, Free of Charge.

Any orders purchased before 2:00 PM (Monday-Friday) are despatched the same day.

--- Contact Details ---
Phone: ‪0115 654 7734‬
Email: Info@TEKshop.co.uk
Whatsapp: 07 565 575 585

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,198)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a refurbished laptop

I purchased a refurbished laptop, it arrived on time and as described and performs as described. Very happy with the purchase.

2 December 2025
Unprompted review
TEKshop logo

Reply from TEKshop

Thanks for buying from us Andrew! Mark @TEKshop

Rated 5 out of 5 stars

Excellent communication and customer…

Excellent communication and customer service. I haven’t set up my laptop as yet because it’s been delivered to my daughter’s house, however I have very high expectations given the brilliant communication with Danny.

1 December 2025
TEKshop logo

Reply from TEKshop

Great to hear, thanks so much for shopping with us! Mark @TEKshop

Rated 5 out of 5 stars

We bought an HP laptop from TEKshop via…

We bought an HP laptop from TEKshop via Amazon. When we started experiencing issues with the new device, we contacted TEKshop’s customer service. I was pleasantly surprised to be greeted not by an AI system, but by an actual person on the other end of the line.
I spoke with Paul and Curtis, and both were extremely courteous, calm, and composed throughout the troubleshooting process. They were responsive and took the time to explain each step in simple, easy-to-understand terms.
In a world dominated by automated service, the human touch they provided felt genuinely refreshing.

12 December 2025
Unprompted review
TEKshop logo

Reply from TEKshop

Fantastic feedback for the team, thank you so much! Mark @TEKshop

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. I phoned and they talked me through a gaming computer purchase when I was clueless. Great value and perfect delivery.

4 December 2025
TEKshop logo

Reply from TEKshop

Thanks so much for choosing to purchase from us, it's a pleasure helping you out! Mark @TEKshop

Rated 1 out of 5 stars

wrong item sent !

1 December 2025
TEKshop logo

Reply from TEKshop

Sorry for our mistake, however to be clear, we sent a more expensive model to you and quickly resolved the situation. You left this review before giving us any chance to resolve it. Thank you and sorry again in any case, Mark @TEKshop

Rated 5 out of 5 stars

The Surface 5 laptop which I purchased…

The Surface 5 laptop which I purchased on eBay arrived swiftly via DPD. It is brand new with its security tags still intact. It is a remarkable bit of kit. I highly recommend this seller.

5 December 2025
Unprompted review
TEKshop logo

Reply from TEKshop

Great to hear that you're happy, thanks so much for shopping with us Robert! Mark @TEKshop

Rated 5 out of 5 stars

TEKshop

From navigating the site to receiving my laptop...seamless🙌🏾

25 November 2025
TEKshop logo

Reply from TEKshop

Glad to hear that you found it easy to order from us, thanks so much Sharon! Mark @TEKshop

Rated 5 out of 5 stars

Awesome

Great product at a great price - very happy

19 November 2025
TEKshop logo

Reply from TEKshop

Glad to hear that you're pleased, thanks so much! Mark @TEKshop

Rated 5 out of 5 stars

have used TEKshop before buying laptop…

have used TEKshop before buying laptop . very good feedback from TEKshop, they tell you when your item is coming, will use again , no problems .

19 November 2025
TEKshop logo

Reply from TEKshop

It's a pleasure, thanks very much Geoff! Mark @TEKshop

Rated 5 out of 5 stars

Good product

Good product, great price

12 November 2025
TEKshop logo

Reply from TEKshop

Thanks for choosing to shop with us and for taking the time to leave a review David! Mark @TEKshop

Rated 4 out of 5 stars

This was tricky

This was tricky. Ordering after a conversation with a real person was straightforward. Upon safe receipt and partial setting up it seemed there was no promised 'touchscreen'.
Another conversation, confusion over exactly which edition of the model had been sent.
Returned, the lack of a touchscreen was agreed and another option as replacement arrived, with some reduction in price, as it was wholly TEKshop's fault. It has all ended up satisfactorily but concluded a week later than expected. Can't fault the telephone conversations but a greater readiness for some recompense, without my pushing, would have kept a 5 star rating.

10 November 2025
TEKshop logo

Reply from TEKshop

Sorry to hear of the issues, but we're pleased to hear it was resolved, thanks so much George! Mark @TEKshop

Rated 5 out of 5 stars

Great service from TEKshop

The choice was good, the price was competitive, and the laptop arrived the next day.
This was a Grade A - Refurb laptop, but it looks and feels like new. I'm very pleased.

4 November 2025
TEKshop logo

Reply from TEKshop

Very glad to hear that you're pleased, thanks so much! Mark @TEKshop

Rated 5 out of 5 stars

Super fast and a great deal

I bought from Tekshop because they had the product I wanted at the best price with free delivery.

What really impressed me most was that it arrived the next day!

Really happy - what a fantastic service!

12 November 2025
TEKshop logo

Reply from TEKshop

Fantastic to hear, thanks Craig! Mark @TEKshop

Rated 5 out of 5 stars

Friendly Professionalism

Friendly professionalism; accurate information and speedy service at a good price.

11 November 2025
TEKshop logo

Reply from TEKshop

Glad to hear all went well, thanks very much! Mark @TEKshop

Rated 5 out of 5 stars

Ordered on Ebay

Ordered on Ebay. Excellent products and service

31 October 2025
Unprompted review
TEKshop logo

Reply from TEKshop

Thanks so much! Mark @TEKshop

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good communication. Tha m you very much. Exactly what I needed.

25 October 2025
Unprompted review
TEKshop logo

Reply from TEKshop

Great to hear, thanks so much! Mark @TEKshop

Rated 5 out of 5 stars

Great service

Great laptop overall. The ASUS ZenBook 14 OLED is really good quality, super clear screen and fast performance. It’s lightweight and feels premium when using it. Battery lasts ages and runs smooth even with loads of tabs open. Delivery was quick too and everything came well packed. Definitely happy with it so far.

27 October 2025
TEKshop logo

Reply from TEKshop

Good to hear that you're happy with your laptop, thank you for shopping with us! Mark @TEKshop

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look