Tefal Reviews 

I am extremely disappointed with how Tefal have handled my case (1608248177).
I have repeatedly explained that, due to my disabilities, I am unable to clean, move, or package the appliance for a courier collection. Despite this, Tefal have continued to push the same unsuitable solution without offering any meaningful alternative or support.
I rely on this appliance daily, and the turnaround time they have proposed is not manageable. I have tried to resolve this reasonably by requesting a replacement or refund, but instead I have received repeated, generic responses that do not address my situation.
Given that I have clearly explained my circumstances, I would expect reasonable adjustments to be considered. Unfortunately, this has not been the case, which has caused unnecessary stress and frustration.
I have now been left with no option but to formally escalate the complaint further. I would have expected far better customer care and understanding from a company like Tefal.

Appalling customer service. I purchased an expensive Tefal steam iron and the product has not been fit for purpose from day one! I persevered with it and then rang Tefal - they needed videos of the problem. Iron leaks water whilst ironing on steam! It was sent for repair and I was without an iron for 10 days. When it was returned it still had the same fault! I rang Tefal and they asked me to try one or two different things - still the same problem! They now want me to send more videos to show them the same problem before they will send it for repair again!!!!! I asked to speak to a manager - that takes 48 hours - the manager rang whilst I was out and left an inaudible message and never bothered to try again to contact me!!!! Just rang Tefal again and asked for a manager to call me and it could take another 48 hours meanwhile I have a steam iron that is not fit for purpose!!!!! Never buy a tefal product their customer service is rubbish.

After normal use on a gas hob for about a year the bottom peeled off my Tefal frying pan. Their customer service was unhelpful, no explanation or resolution offered, Will never but Tefal again. Rubbish product, rubbish customer service.

Worst company ever to deal with. Our dual airfryer was sent for repair in January, after waiting a month it was returned to us completely broken. It wasn't packaged correctly and do had smashed in transit, it was also so dirty and was not sent this way. After more phone calls to Tefal it was re sent away to them. Here we are nearly 2 months later still trying to resolve the situation. We still have no replacement airfryer and customer service is non existent. We have been promised this will be dealt with every week since February. We will never use Tefal again. Avoid buying any of their products.

I purchased a Care For You First Automatic Clothes Steamer System in January 2024 (Order No. TSN000197221). Within 24 months, the clip that connects the frame snapped, so I can no longer connect the sack to the frame to make the system work. The guarantee is 2 years, and I've just passed that term. It's now useless, and a fix involves me paying to send the whole unit off for repair, which is more than £200. In terms of use, it's disappointing, which is why it's going in the bin. It's great for sanitising clothes so you don't need to dry clean them, but that's about it. It can't help remove or reduce marks, and even if you faff with the clips to hold your clothes down, it doesn't remove creases and in no way replaces your iron. I'm astonished that some reviewers say it achieves this, because it definitely doesn't. Customer Service is quick to respond by either offering to put you in touch with a list of people who can repair it or to sell you a replacement at a discount. That's a firm "no".

Should be zero stars.

Generic replies from customer service. Refusal to escalate. 6 month old barely used air fryer developed a fault. You think
A name such as Tefal would guarantee a quality item but no, still cheap rubbish with little to no customer service. Avoid. Go to a smaller company who will appreciate your business.
Can also say the repair service they use, also sub standard practices.

Awful company. Had an iron less than 3 months and its broken. Had a call with someone at tefal customer service said my only option is to send for repair? So what am I supposed to about ironing my clothes while you try to repair this junk? Unacceptable and I’ve had to purchase a new iron as they didn’t bother to get back in contact with me after I asked my complaint to be escalated to a manager

Do not buy a tefal product. Worst customer service going

I'M NOT SURPRISED THAT THEY HAVE 95% NEGATIVE FEEDBACK, THEIR STAFF ARE RUDE, STUBBORN, AND THE MANAGER IMMACOLATA IS THE RUDEST, SHE PUT THE PHONE DOWN BECAUSE I ASKED HER PLEASE DON'T REPEAT EVERYTHING YOU TELL ME, AND I HAD TO WAIT 4 WEEKS FOR A REPLY, AND THEY REFUSED TO REPLACE MY PAN BECAUSE I USED IT ON HEAT!!! WHAT A CON COMPANY. KEEP AWAY IF YOU DON'T WANT TO GET BURNED . . .

Bought a pan, non-stick did'nt work after two uses, Tefal just plays the 'blame game'. They don't care!

Tefal’s customer service is dreadful. They say a bent knife is from normal usage (cutting cheese) and therefore not replaceable under manufacturers guarantee. Not interested in the slightest. Will not buy Tefal again. Jamie Oliver knife range - clearly not fit for use.

CORPORATE BULLYING AND POLICE THREATS AGAINST A CARER "After receiving a voluntary refund for a set of Ingenio pans that failed on the first use (coating stripping into food), I have now been threatened with the police by a Tefal advisor named Thabit. I am a full-time carer for a vulnerable household, and being accused of 'unjust enrichment' for holding onto physical evidence of a safety defect is a new low for Groupe SEB UK. They admitted a 'misunderstanding' and refunded me, but now use intimidation to get the defective metal back. Absolutely disgusting treatment of a vulnerable customer

I bought a steam iron from tefal wheat for repair in just a month after couple of weeks same problem happened sent it again been more than two weeks now still no response just going round and round and now what I’ve been told is your iron is lost.

Shocking customer service
Order a soup maker over £100 for them to allow Yodel to throw is over a 6 foot gate in the rain.
I requested a replacement as it is a present.
Don’t do exchange so have to arrange a collection however can’t do a collection on weekends they don’t work weekends they can’t give a time slot so I am expected to take a day off work for this collection which shouldn’t have to be collected if it wasn’t thrown over the gate like it was. I am out of pocket & out of convenience and their customer service don’t acknowledge that none of this is my fault. I sent video evidence and the noise of the parcel hitting the ground it clearly will be damaged and I am not gifting that to anybody. I just wish that there was more acknowledgement that this wasn’t my fault and why I am suffering. I won’t be ordering again

Terrible customer service especially from Thabit! Rude, doesn't listen, ignores the blatently obvious and puts the phone down!!!!
We bought an air fryer which damaged our worktop but they wont accept any responsibility!! Good job no-one died!!
Certainly wont be buying anything from Tefal again.

Tefal iron is 9 months old and has stopped working. My previous iron lasted 15 years. Tefal are doing everything possible to neither repair or replace

purchased a Tefal Jamie Oliver pan set from John Lewis.
these are simply the best pots/pans i have ever used.
nice to handle, easy non stick, easy clean, looks great.
cant praise these enough. great cooking investment.

I replaced an excellent Tefal easy soup maker which had served me very well for over ten years with what seemed to be be a very similar Tefal multi soup maker. Unfortunately the latter is a very poor substitute to my now much missed original. Smaller and much more difficult to clean because the very very sharp blade is actually inside the main body so you easily cut your fingers. Hard to see and use selector and longer to make the soup. Add that to out of my first four attempts not being anywhere near as good as I am used to and you get a very low score from me.

I purchased a Tefal steam iron from Curry’s. After only six months the base plate became contaminated with a sticky substance. Despite repeated request for a resolution and after following Tefal advice on cleaning the plate - all unsuccessful - they refused to take any action to solve my issue. I can without any hesitation suggest that anyone considering purchasing anything from Tefal to think carefully about proceeding. I found their customer service absolutely atrocious.

Pain & Delices bread maker; beware there is a typo in the recipe book - Pizza Dough quantities are completely off, meaning you will have to throw the sawdust you make in the bin. Tefal are continuing to sell the bread makers with the wrong recipe. There may be others, we haven’t discovered yet.
I messaged to ask for a new book, to be sent a text recipe and acknowledgment that Tefal are aware of the error, but doing nothing about it.

* all recipes use higher salt and sugar than other brands