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Tedhair Reviews 

96
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly soft texture of the hair extensions and the fast, reliable delivery service that arrives right on time. Consumers also deeply appreciate the helpful communication from the staff and the overall wonderful quality of their purchases. Some reviewers were not happy with the hair quality, mentioning that the bundles felt thin, shed too much, or lacked proper fullness. However, some people mentioned issues with customer service and communication delays when trying to get support. People noted that reaching out for assistance while standing in front of the store proved difficult and unsatisfactory.

What people talk about most

Product

Consumers find product experiences to be mixed regarding quality and expectations. Many customers praise the... See more

Quality

Users consistently share their satisfaction with the overall hair quality, praising it for being... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the helpfulness and communication.... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting on-time arrivals and excellent... See more

Service

Customers report positive experiences with service, highlighting fast and reliable support alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love the hair. Easy to install bundles and looks amazing. It’s so soft and looks so natural.

Rated 5 out of 5 stars

the came in time for my appointment and the hair is very good , no tangle, no shedding and the curl pattern is very nice .

Rated 5 out of 5 stars

Great customer service with great communication! Hair quality looks great can’t wait to try the bundles out. I will definitely shop again


Company details

  1. Hair Product Store
  2. Beauty Products Wholesaler
  3. Hair Extensions Supplier

About Tedhair

Written by the company

Why Choose TedHair?

17+ Years Expertise: Leading global manufacturer providing top-tier 100% Virgin Hair & HD Lace Wigs directly from our factory to you.

6 US Showrooms: Massive local inventory across the United States supporting salon owners, stylists, and entrepreneurs.

⚡ Local Pickup Service: Order online and pick up at our nearest US showroom within just 2 hours—completely free of shipping costs.

Wholesale Advantage: Flexible custom production, stable large-scale supply, and premium bleaching capabilities (up to #613 & #27).

Free Local Pickup in 2 Hours

Available at all 6 US Hubs.

Order online & pickup locally in 2 hours to save on shipping! Plus, shop with 100% confidence with our risk-free 7-day return & exchange policy.

Contact info

4.1

Great

TrustScore 4 out of 5

96 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(96)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100/10!!

Fast shipping, great customer service!!! Very good quality hair as well!!! It blended with my natural hair perfectly. I got the Burmese curly!

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

I didn't receive the hair on time. I don't know what was different thus time. If I didn't reach out it would of come later than it did. Very disappointed

29 June 2026
Tedhair logo

Reply from Tedhair

Dear Friend,

We are so, so sorry for letting you down this time. You’ve supported our business for a long time, and you absolutely deserved a smooth, on-time delivery.

To be fully transparent, we experienced an unexpected issue with our logistics scheduling that week, which was then followed by an accidental shipping delay during transit with the carrier. This caused your package to take much longer than usual, and we are truly sorry for the frustration and inconvenience this caused your business.

Thank you for speaking up and pushing us to do better. We are already optimizing our inner tracking process to make sure we actively monitor every VIP order and prevent this from ever happening again.

Deepest apologies,
The TedHair Team

Rated 5 out of 5 stars

24 inch wig unit

The quality of the hair was very nice . The wig unit I purchased very full the 180 density is one of the best I’ve had in a while. I highlighted the hair which took very well very soft. I can’t believe they’ve been here all this time and I never purchased hair from them, but I definitely will be in the future, very pleased in my product. Customer service representative was very knowledgeable and helpful

27 June 2026
Rated 1 out of 5 stars

Customer service is gross

Customer service is gross! They barely want to assist you so I just walked out!

8 June 2026
Tedhair logo

Reply from Tedhair

Hi Friend,

We are so, so sorry. Finding out that one of our loyal repeat buyers walked out of our store feeling ignored is an absolute wake-up call for us. You have supported our business for so long, and we completely let you down today.

This is far below the TedHair service standard and we will absolutely not tolerate this behavior. Our management team has already launched a strict internal investigation regarding the staff members on duty. We are enforcing strict retrainings and disciplinary actions immediately to ensure our employees meet the high standards you deserve.

We value your long-term trust more than anything, and we will make this right.

Deepest apologies,
The TedHair Team

Rated 1 out of 5 stars

I did not receive my hair filled a…

I did not receive my hair filed a report and never heard anything else about the case

24 May 2026
Tedhair logo

Reply from Tedhair

Hi Friend,

We are so sorry for the delay and for the missing order! We take delivery issues very seriously, but we haven't received any prior reports from you in our system.

We want to fix this immediately, so our team will be reaching out to your email and text you shortly.
Please keep an eye on your inbox. If you prefer, you can also email us directly at customservice@tedhair.com with your order number, and we will find out exactly where your package is.

Best regards,
The TedHair Team

Rated 1 out of 5 stars

TedHair Raw Vietnam Deep Wave bundles

I received my TedHair Raw Vietnam Deep Wave bundles and I’m really disappointed. After just one wash, the hair started shedding a lot, and there are loose threads all over the weft. The hair is also thin .I wasn’t expecting this quality at all.

12 May 2026
Tedhair logo

Reply from Tedhair

Hi Friend,

We are deeply sorry to hear about the shedding issues you’ve experienced with our Raw Vietnam Deep Wave bundles. At TedHair, we stand behind our quality, and this is definitely not the experience we want you to have.

Our customer service team will reach out to you via email shortly to resolve this. To help us investigate this batch with our production team, please kindly have some photos or videos of the hair ready to share with us.

We are committed to making this right. If you’d like to reach us first, feel free to email customservice@tedhair.com.

Best regards,
The TedHair Team

Rated 5 out of 5 stars

Convenient

I love how convenient I’m able to walk in and buy a wig. Everyone was helpful knowledgeable and kind. I love that you can order online and it’s ready! I will be coming back immediately.

12 May 2026
Rated 1 out of 5 stars

“Save your money, Unprofessional and Condescending Staff”

I visited Ted’s Hair in Pembroke Pines after seeing their products heavily promoted online, but my experience was extremely disappointing.

The problem was not their policies. Businesses can set whatever policies they want. The problem was the attitude and lack of basic customer service. When my friend and I asked simple questions about pricing and a promotion that was advertised, the staff (one male and one female) became condescending, argumentative, and visibly annoyed.

What made the situation worse was that the moment we tried to clarify or question anything, their tone immediately changed. Instead of answering professionally, we were spoken to in a way that felt dismissive and disrespectful. No customer should feel uncomfortable simply for asking questions before spending their money.

I specifically went there because of the online promotion, expecting a professional experience. Instead, the interaction left a very negative impression.

If you’re considering going because of social media hype, just be aware that the customer service may not match what’s being advertised. Unfortunately, because of how we were treated, I will not be returning.

4 March 2026
Unprompted review

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