Ted Baker Reviews 95,017

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the products, finding items like clothing and bags to be well-made and stylish. Many also report positive experiences with the delivery speed, with orders arriving quickly. The customer service is often described as helpful and responsive, with some people highlighting excellent communication and assistance with issues. However, some people were dissatisfied with the delivery service, noting problems like damaged packaging, incorrect delivery locations, or lost parcels. There are also mentions of issues with product quality, such as items not matching descriptions or developing faults quickly. A few customers experienced problems with their orders, including receiving the wrong size or item, or finding that products were not true to size.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, describing items like... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the great quality of items, describing... See more

Delivery service

Consumers have ambiguous experiences with delivery services. Many reviewers praise the speed of delivery,... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, noting quick... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the team as fantastic,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good website easy to use. Lovely photos and good product descriptions. T-shirt is beautiful. I already have a number of them and this one is usual great fit, pretty flower print and good quality. I o... See more

Company replied

Rated 4 out of 5 stars

There was plenty of info online about the dress I bought, so it was not the fault of Ted Baker that it didn't suit me. The model was 5'9" and I am 5'2", so I thought it would reach my knees, but alas... See more

Company replied

Rated 3 out of 5 stars

The dress itself is beautiful and the fabric feels very high quality. However, for a €350 dress, I was very disappointed with the delivery and packaging. It arrived crumpled up in a cheap plastic bag... See more

Rated 3 out of 5 stars

Although the product itself was ok the box was badly damaged and as it was bought as a gift it was disappointing. Contacted customer service who did say I could return but they couldn’t arrange a rep... See more


Company details

  1. Clothing Store
  2. Clothing Supplier
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.


Contact info

3.5

Average

TrustScore 3.5 out of 5

95K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 49% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable service and quality garments

Reliable service and quality garments, as always.

11 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Michael,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 5 out of 5 stars

excellent customer service

Maria in customer services was so helpful, sorting out a delivery issue of my own making. highly recommended and would not hesitate to shop here again.

16 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Marc,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 5 out of 5 stars

Fabulous arrived on time parcel was…

Fabulous arrived on time parcel was wrapped securely sunglasses are so comfortable and fits really well

7 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Jacqueline,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 1 out of 5 stars

No response on issue

I reached out about an issue and potential exchange twice. Both time I haven’t heard back. I would appreciate if someone could follow up and assist. TY

8 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Puneet,

We are sorry to hear about the delay you have experienced in receiving a response from our team.

Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number and we’ll get this resolved for you right away.

The Ted Team

Rated 1 out of 5 stars

Dire

Dire - sent the wrong item and after 18 emails still not fixed. very disappointing - spoils the experience

2 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello,

We are sorry to hear about your issue with receiving the wrong item.

Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number and we’ll get this resolved for you right away.

The Ted Team

Rated 5 out of 5 stars

Very pleased with clothes and delivery

Very pleased with clothes and delivery. Got 30% off so even better! Fits well and beautiful fabric.

11 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Caroline,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 3 out of 5 stars

The coat itself is excellent quality…

The coat itself is excellent quality and just what I was expecting it to be. However, it was sent in one of the most unprofessional ways. It was literally shoved in a torn plastic bag with no filling paper or gift tissues. The plastic bag was so small that it made such an elegant coat all wrinkly and not worth what it is for. It’s a gift for my sister, and I am still thinking how to pack it for her.

6 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Hena,

Thank you for the feedback.

We will be sure to report this issue with the packaging and delivery to the relevant teams to ensure all our items are sent out in the most pristine and safe boxes possible.

The Ted team

Rated 5 out of 5 stars

Topp

Item arrived perfectly, great quality. 1 of the 2 items I ordered in the end was out of stock and got a refund under 1 week, received an email from the customer service explaining i would get a refund + a 10% discount on the next purchase for the inconvenience caused. Great service. Only thing to improve is to keep the website updated on the stock because the item still shows available in stock even if I know there is no more pink Nikaria bags for the brushes

2 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Eva,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

We will be sure to take note of updating our stock to ensure this does not occur again.

The Ted team

Rated 2 out of 5 stars

I had a bad experience

I ordered a full suit; however, 4 days later, I received an email saying the suit jacket I ordered was out of stock. They sent the trousers, which I returned. It was not a good experience. I believe they should have contacted me to discuss the alternatives and I would be happy to choose a different suit with the same price as there were many other suits that I also liked.

6 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Ives,

We are sorry to hear about the mishap with your recent order. Sadly, when an item is cancelled, a replacement of a different item is not possible, as cancelled items get refunded automatically right away which is why there were no alternatives offered by our team.

Should you need further assistance with reordering a suit, please don't hesitate to reach back out to our team at customerservice@tedbakerlondon.com.

The Ted team

Rated 1 out of 5 stars

Complain

I bought two back from your company one was delivered one is not delivered and I was asking them when am I going to get it they cannot even tell me they're telling me I should be looking into my email every minute to see if there will deliver it or not my reference number is 5 8 4 5 0 1 I'm not happy and I send my money back to me please if they cannot get me the black bag

10 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Oluwabukola,

We are sorry to hear about the mishap with your missing bag.

After looking into this further, we can see the issue has now been resolved by one of our customer service agents which is great to see.

The Ted team

Rated 5 out of 5 stars

Delivery spot on

Delivery spot on, earlier than I thought☺️

9 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Drofina,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 5 out of 5 stars

I found Ted Baker sale through the NY…

I found Ted Baker sale through the NY Times and was thrilled with the dresses. This was a sale ( final). The clothes were magnificent. I know the label. I bought a dark knit long dress. It fit me perfectly. There was an interior knit piece to smooth the line underneath the dress itself. Everything was so well made. The price was amazing. Very happy customer!

8 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Patricia,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 5 out of 5 stars

Fast delivery and good quality products…

Fast delivery and good quality products that perfectly fit my style.

11 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 5 out of 5 stars

Beautifully made high quality clothes

Beautifully made, quality clothes. Great website, easy to order and a speedy delivery.

4 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 5 out of 5 stars

The transaction and service was…

The transaction and service was excellent. The zip up top fits really well and looks great.

11 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Simon,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 5 out of 5 stars

Thank you

Thank you. I receive the right size of shoes. There was of delay of delivery (from Evri). The customer service sort it out.

9 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Serette,

Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.

The Ted team

Rated 1 out of 5 stars

Very very disappointed

Very very disappointed!
I ordered from your amazing shop for my partner for all her recent achievements and to have before she went away, I work away a lot and wanted her to have them when we where together for a surprise, I am happy you gave me a refund for not upholding your next day delivery, but to have them turn up 8 days later. She is away and I won’t see her for a month! I would have never have ordered from you if I knew it would have taken this long to receive the items!
I understand you had troubles but 7days is beyond a joke!
I will not be shopping online with you again

8 April 2026
Unprompted review
Ted Baker logo

Reply from Ted Baker

Hello Lee,

We are sorry to hear about your recent experience regarding the heavy delay in delivery for your order.

This has since been raised with the courier to ensure we minimise such heavy delays moving forward, especially when they entail parcels on the express delivery service.

The Ted team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look